The short Hispanic girl as cashier was super rude and gave me my order incomplete if I didn’t ask if my order was complete she wouldn’t have gave me my whole order and my order was all cold.Had the worst experience There.she was also on her phone while I waited to get my food.for like 12 minutes .
Atmosphere: 1
Food: 1
Service: 1
Michael C.
We went to this location and they overcharged us by more than $15. The clerk didn't say the total and didn't give us a receipt. Later we checked our account and what should have been just under $20 was a charge for $35. We went back to ask what happened and they refused to look up the transaction. We think the cashier might have given herself a huge tip. But we really don't know WHAT happened. Just that we were charged WAY more than we ordered. This is the location in the mall next to Macy's. Stay away.
Brenda L.
The good: I liked that there were many pretzels ready to buy and they're conveniently located at the outdoor downstairs part of the mall. My daughter and I came here for a snack after we jumped in the bounce house at Fun Box. I tried the guava mangonada slushy and it was packing a lot of Tajin flavor. The bad: The pizza pretzels were spongy and greasy. At the bottom of my paper cup there was white congealed fat. The guava mangonada slushy was too concentrated and sweet. I went home and watered it down with 1 part the original drink and 3 parts water and I still thought it was too sweet and concentrated. The interesting: The first location was in the Galleria mall in Redondo Beach.
Hugo Rayas
(Translated by Google) My favorites.snacks.everythingvery delicious(Original)Mis faboritas.botanas.todoMuy delisioso
Izuchukwu U.
I stopped by to buy food for my kids and I'm not satisfied with the employee who served me, I asked him for the price and how many pieces #2 has, he answered me in a rude and disrespectful way, I paid, handed him cash and he dropped it for me to grab in with a bad attitude. I don't recommend this place at all..
Joo Lee
Fantastic food..
Yukio B.
Absolutely terrible! The guy reached in the back to get me my pretzel. I later pulled it out of the bag and it was hard. They give you the old ones. I e never had this type of service. Won't ever go there again.
Azra S.
Complete crap. Haven't had these in a while so I decided to get one. It was TERRIBLE. It was soooooooo small, they used to be large amd fluffy. This was small, thin, and VERY greasy. You would've thought I purchased a mini, no, I didn't. And the proce wasn't cheap either. I will NEVER get one again. Thanks for reminding me to never spend my money here.
Lauren M.
Our pretzels were expensive but overall good! The customer service needs to be worked on. I nicely asked for a copy of my receipt and I get a rude response, "I always put the receipts in the bag"...she was right, after she gave me my receipt I checked again and the receipt was underneath all the food but it was the tone for me. I want to add no one was in line.
Debora S.
Every time my husband and I and our 2 kids go to this place, we order something and they don't have it! Every single time. Last Sunday around 4pm they only had the cinnamon and pizza pretzels, nothing else. I asked the cashier if they would be making the bites or the doggies, that I could wait, and he said "i don't think so, we've only been making these 2 pretzels for the last 2 hours". What's the point of having a store open if you never have the menu available?
Drink's we're the best thing I ordered.. I also ordered the pizza pretzel it was dry and slightly burnt
Daphne D.
I love Wetzel's Pretzels, but this location has no customer service skills at all. The cashier who took my order was rude and appeared to bee annoyed as he took my order. There was only one person behind me, which was my daughter and he was rushing me for no reason as I already knew what I wanted. Anyways, i complete my transaction and my daughter begins her order and he ask "aren't you with her!!" Very sarcastically and she responds yes but i want to make a purchase and he replies "well what do you want?!!" Just rude. I was thinking, I'll call the manager/owner to make a complaint but then I see the gentlemen behind him in regular clothing stocking who hears this foolishness and just acting as if this behavior is ok. The moral of the story is be careful when servicing people you never know when you're entertaining angels.
Tae G.
After spending close to $15 on a pretzel, sauce and granita, I am very upset. My pretzel was completely burnt. Yet, the young lady working the register today felt it was acceptable to sell anyway. I noticed that every pepperoni and jalapeño pretzel were burnt so I bought plain pepperoni. The one I bought must've been hidden underneath the others. If I didn't live 20-25 minutes away, I'd drive back to the mall and request a refund immediately! It should be common sense for employees to throw away items when over cooked. The manager of this location also needs to retrain staff on cooking methods and have a long discussion about integrity at work. I will never return to this place.
Joseph Gonzalez
Rude male employee never coming to this pretzel place ever again.
Juan S.
2 wetzel's pretzels in this mall and neither have anything ready. They need to figure something out with their staff
The short Hispanic girl as cashier was super rude and gave me my order incomplete if I didn’t ask if my order was complete she wouldn’t have gave me my whole order and my order was all cold.Had the worst experience There.she was also on her phone while I waited to get my food.for like 12 minutes .
Atmosphere: 1
Food: 1
Service: 1
We went to this location and they overcharged us by more than $15. The clerk didn't say the total and didn't give us a receipt. Later we checked our account and what should have been just under $20 was a charge for $35. We went back to ask what happened and they refused to look up the transaction. We think the cashier might have given herself a huge tip. But we really don't know WHAT happened. Just that we were charged WAY more than we ordered. This is the location in the mall next to Macy's. Stay away.
The good: I liked that there were many pretzels ready to buy and they're conveniently located at the outdoor downstairs part of the mall. My daughter and I came here for a snack after we jumped in the bounce house at Fun Box. I tried the guava mangonada slushy and it was packing a lot of Tajin flavor. The bad: The pizza pretzels were spongy and greasy. At the bottom of my paper cup there was white congealed fat. The guava mangonada slushy was too concentrated and sweet. I went home and watered it down with 1 part the original drink and 3 parts water and I still thought it was too sweet and concentrated. The interesting: The first location was in the Galleria mall in Redondo Beach.
(Translated by Google) My favorites.snacks.everythingvery delicious(Original)Mis faboritas.botanas.todoMuy delisioso
I stopped by to buy food for my kids and I'm not satisfied with the employee who served me, I asked him for the price and how many pieces #2 has, he answered me in a rude and disrespectful way, I paid, handed him cash and he dropped it for me to grab in with a bad attitude. I don't recommend this place at all..
Fantastic food..
Absolutely terrible! The guy reached in the back to get me my pretzel. I later pulled it out of the bag and it was hard. They give you the old ones. I e never had this type of service. Won't ever go there again.
Complete crap. Haven't had these in a while so I decided to get one. It was TERRIBLE. It was soooooooo small, they used to be large amd fluffy. This was small, thin, and VERY greasy. You would've thought I purchased a mini, no, I didn't. And the proce wasn't cheap either. I will NEVER get one again. Thanks for reminding me to never spend my money here.
Our pretzels were expensive but overall good! The customer service needs to be worked on. I nicely asked for a copy of my receipt and I get a rude response, "I always put the receipts in the bag"...she was right, after she gave me my receipt I checked again and the receipt was underneath all the food but it was the tone for me. I want to add no one was in line.
Every time my husband and I and our 2 kids go to this place, we order something and they don't have it! Every single time. Last Sunday around 4pm they only had the cinnamon and pizza pretzels, nothing else. I asked the cashier if they would be making the bites or the doggies, that I could wait, and he said "i don't think so, we've only been making these 2 pretzels for the last 2 hours". What's the point of having a store open if you never have the menu available?
Restaurantji Recommends
Drink's we're the best thing I ordered.. I also ordered the pizza pretzel it was dry and slightly burnt
I love Wetzel's Pretzels, but this location has no customer service skills at all. The cashier who took my order was rude and appeared to bee annoyed as he took my order. There was only one person behind me, which was my daughter and he was rushing me for no reason as I already knew what I wanted. Anyways, i complete my transaction and my daughter begins her order and he ask "aren't you with her!!" Very sarcastically and she responds yes but i want to make a purchase and he replies "well what do you want?!!" Just rude. I was thinking, I'll call the manager/owner to make a complaint but then I see the gentlemen behind him in regular clothing stocking who hears this foolishness and just acting as if this behavior is ok. The moral of the story is be careful when servicing people you never know when you're entertaining angels.
After spending close to $15 on a pretzel, sauce and granita, I am very upset. My pretzel was completely burnt. Yet, the young lady working the register today felt it was acceptable to sell anyway. I noticed that every pepperoni and jalapeño pretzel were burnt so I bought plain pepperoni. The one I bought must've been hidden underneath the others. If I didn't live 20-25 minutes away, I'd drive back to the mall and request a refund immediately! It should be common sense for employees to throw away items when over cooked. The manager of this location also needs to retrain staff on cooking methods and have a long discussion about integrity at work. I will never return to this place.
Rude male employee never coming to this pretzel place ever again.
2 wetzel's pretzels in this mall and neither have anything ready. They need to figure something out with their staff