I wanted to give a shout out to Linzelle who helped me the other day. My daughter had a recent Type 1 diabetes diagnosis and this was our first attempt for any sort of treat out of the house. I was working hard to count the carbs and do measurements and Linzelle was super helpful and very patient with me so I could get things right- allowing my daughter to be a kid for a moment in time. I so appreciate her!
Ayanna S.
Wanted some ice cream. Checked hours. Yay, they are open till 9:30. Open a plywood door, where there was once glass and was greeted with loud, but great music at 9:15.I peruse the selection to determine what will entice me tonight, when suddenly the music dies. "I am sorry. We are closed.""Your hours say till 9:30. It is 9:15." I glance at my watch for confirmation."Yeah, no. We stop serving at 9:15, so we can close by 9:30.""You might add that to your yelp page. When you say you close at 9:30, people might ACTUALLY think you close at 9:30."We faced off, bOTH our fake lashes fluttering rapidly as we wonder who will be the first to fold.I turned to walk away feeling my appetite ebbing way, as my temper began to rise."You might lock the door." As I walked thru the door for the last time.I WILL NEVER VISIT THIS LOCATION AGAIN.
Mrs TCJ
Strawberry cheesecake ice cream. Was really good the first 2 times. Then it became the same ice cream you use to get in the school cafeteria with the little wooden spoon. Just strawberry swirl with a questionable hint of cheesecake flavor. I know cheesecake is expensive but seriously atleast try. My husband said he could make a better shake at home. Pretty disappointed. The place could also use a good floor cleaning. It's hard to support local when local doesn't make it easy to support.
Atmosphere: 4
Food: 1
Service: 4
Stella Beans
Very disappointed with the sundae here. Ice cream was not good and brownie was so weird. Could not come close to finishing it. Customer service wasn't the greatest, but I'll give the person credit for trying despite being the only one.
Atmosphere: 1
Food: 1
Service: 1
Marcella Yoeono
Horrible customer service. The woman attending was looking down mumbling the flavors even when I asked her to repeat. She let us walk out no problem. I haven’t tried this place before so I’ll be driving out to a different location NO PROBLEM
Tiffany M.
Pretty good... hungry teen ordered a chocolate dipped waffle corn that was rolled in nuts and filled it with French vanilla ice cream. It was huge and well worth $4.79 that she was supposed to pay for but her phone conveniently died at the counter. ANYWAY ice cream taste... ok but the star was the cone. It was delicious. I'm going to go get my own next time it was hell sharing with greedy however that sweet treat was enough for 3. The store was clean. Kinda boring inside. The young teenager behind the counter was helpful and polite.
thuicide
I just wanted to leave a review to praise the girl behind the counter (I wish I got her name) for her grace and kindness. I came in 9/2 which is Saturday of Labor Day Weekend and though it was about 20 minutes till closing and I had a group of 6 people with me, she still gave us no trouble and made our orders quickly. Following me were a group of 2 who came in 10 minutes before closing and a group of 4 who came in 5 minutes before closing. She turned away the group of 4 since after taking the 2 orders ahead of them, it would be closing time and she has the right to refuse service after closing. One of the 4 members was very rude and bratty and threw a fit in the store over the initial denial of service. Though they were very rude to her, the worker was still kind of enough to agree to take their order. I want to emphasize also that she was working alone on a holiday weekend. I wish I got her name but my family and I tried to tip her as best as we could! I wanted badly to speak up for her but I was with children and didn’t want to get into any altercation. Props to you though because you were kind and respectful despite not deserving that treatment. Thank you for service workers like you.
Lora Brooks
Great atmosphere! They have fresh baked warm cookies , personalized ice cream sandwiches! So many options available of cookies, ice cream, and toppings. I usually visit there for one of my favorite green tea milkshake with chocolate chips cookies, The milkshake taste always delicious and cookies are always fresh and warm. It always smells amazing.The servers are great tooI'd definitely recommend stopping by.
Christiane Highfill
This CREAM location is not like others I've visited. We were passing through Vallejo when I had a craving for something sweet, and our internet search brought us here. Though it smells great from the cookies, I wasn't impressed with the presentation. I had a hot fudge sundae, but the fudge wasn't hot, and there was only 1 scoop of ice cream in a 16 oz cup. I had to ask for whipped cream... it's a sundae! Who serves a sundae without the whipped cream? To top it off, I saw a small roach running on the counter by the register, near containers full of toppings (e.g. crushed oreos, sprinkles, chocolate chips, etc.) that were loosely covered with plastic wrap. This was not a good experience. Therefore, it's a one and done experience for us.
Ric S.
I placed an online order and store was closed when I attempted to pick up. My order was already paid. I have not received a refund. Online ordering should be unavailable if the store closed. Store hours should be corrected as it shows 10 PM on Yelp and 11 PM on their website.
I ordered two things. Cookies and ice cream. They left out the ice cream and they don't answer the phone. It's just not the same without the ice cream. What a disappointment.
Yanque L.
The young woman who scooped our cones dug deep for a little extra ice cream. The chocolate was rich and delicious. Not a place to hang out--just a grab and go.
Kali1814 Williams
Has My FAVORITE APPLE PIE ICE-CREAM
Jen O.
I just came here and was instantly greeted by a young woman who was so enthusiastic and friendly along with efficient that I was completely thrown off. It's Nye and she genuinely seemed like she was happy to have a job and you don't see that too much in the food industry and when you do it seems forced. Great job, wish I would've got your name :) ty
Harley Smith
I used to work here for a short period of time and I’m telling you most disgusting place. do not eat here first of all you’re not paying for cream ice cream you are paying for offbrand blue bunny ice cream. don’t spend your money there. then there’s the ice cream scoops sinks. were the scoops sit in water. they don’t clean that. it hasn’t been cleaned in months. the mop head hasn’t been changed in over a year. it’s disgusting in there. if you have nut allergies, don’t eat nothing there because they have all the nut stuff all next to everything else. the new owners have this place go downhill real bad. And then the little pint ice creams if someone leaves the door open and they all melt they put them in the freezer to harden up and they sell it back to you. that’s disgusting and can get somebody sick so please do not buy here. DO NOT EAT HERE!!!!!!! PLEASE READ BEFORE YOU GO THERE!!!!
I wanted to give a shout out to Linzelle who helped me the other day. My daughter had a recent Type 1 diabetes diagnosis and this was our first attempt for any sort of treat out of the house. I was working hard to count the carbs and do measurements and Linzelle was super helpful and very patient with me so I could get things right- allowing my daughter to be a kid for a moment in time. I so appreciate her!
Wanted some ice cream. Checked hours. Yay, they are open till 9:30. Open a plywood door, where there was once glass and was greeted with loud, but great music at 9:15.I peruse the selection to determine what will entice me tonight, when suddenly the music dies. "I am sorry. We are closed.""Your hours say till 9:30. It is 9:15." I glance at my watch for confirmation."Yeah, no. We stop serving at 9:15, so we can close by 9:30.""You might add that to your yelp page. When you say you close at 9:30, people might ACTUALLY think you close at 9:30."We faced off, bOTH our fake lashes fluttering rapidly as we wonder who will be the first to fold.I turned to walk away feeling my appetite ebbing way, as my temper began to rise."You might lock the door." As I walked thru the door for the last time.I WILL NEVER VISIT THIS LOCATION AGAIN.
Strawberry cheesecake ice cream. Was really good the first 2 times. Then it became the same ice cream you use to get in the school cafeteria with the little wooden spoon. Just strawberry swirl with a questionable hint of cheesecake flavor. I know cheesecake is expensive but seriously atleast try. My husband said he could make a better shake at home. Pretty disappointed. The place could also use a good floor cleaning. It's hard to support local when local doesn't make it easy to support.
Atmosphere: 4
Food: 1
Service: 4
Very disappointed with the sundae here. Ice cream was not good and brownie was so weird. Could not come close to finishing it. Customer service wasn't the greatest, but I'll give the person credit for trying despite being the only one.
Atmosphere: 1
Food: 1
Service: 1
Horrible customer service. The woman attending was looking down mumbling the flavors even when I asked her to repeat. She let us walk out no problem. I haven’t tried this place before so I’ll be driving out to a different location NO PROBLEM
Pretty good... hungry teen ordered a chocolate dipped waffle corn that was rolled in nuts and filled it with French vanilla ice cream. It was huge and well worth $4.79 that she was supposed to pay for but her phone conveniently died at the counter. ANYWAY ice cream taste... ok but the star was the cone. It was delicious. I'm going to go get my own next time it was hell sharing with greedy however that sweet treat was enough for 3. The store was clean. Kinda boring inside. The young teenager behind the counter was helpful and polite.
I just wanted to leave a review to praise the girl behind the counter (I wish I got her name) for her grace and kindness. I came in 9/2 which is Saturday of Labor Day Weekend and though it was about 20 minutes till closing and I had a group of 6 people with me, she still gave us no trouble and made our orders quickly. Following me were a group of 2 who came in 10 minutes before closing and a group of 4 who came in 5 minutes before closing. She turned away the group of 4 since after taking the 2 orders ahead of them, it would be closing time and she has the right to refuse service after closing. One of the 4 members was very rude and bratty and threw a fit in the store over the initial denial of service. Though they were very rude to her, the worker was still kind of enough to agree to take their order. I want to emphasize also that she was working alone on a holiday weekend. I wish I got her name but my family and I tried to tip her as best as we could! I wanted badly to speak up for her but I was with children and didn’t want to get into any altercation. Props to you though because you were kind and respectful despite not deserving that treatment. Thank you for service workers like you.
Great atmosphere! They have fresh baked warm cookies , personalized ice cream sandwiches! So many options available of cookies, ice cream, and toppings. I usually visit there for one of my favorite green tea milkshake with chocolate chips cookies, The milkshake taste always delicious and cookies are always fresh and warm. It always smells amazing.The servers are great tooI'd definitely recommend stopping by.
This CREAM location is not like others I've visited. We were passing through Vallejo when I had a craving for something sweet, and our internet search brought us here. Though it smells great from the cookies, I wasn't impressed with the presentation. I had a hot fudge sundae, but the fudge wasn't hot, and there was only 1 scoop of ice cream in a 16 oz cup. I had to ask for whipped cream... it's a sundae! Who serves a sundae without the whipped cream? To top it off, I saw a small roach running on the counter by the register, near containers full of toppings (e.g. crushed oreos, sprinkles, chocolate chips, etc.) that were loosely covered with plastic wrap. This was not a good experience. Therefore, it's a one and done experience for us.
I placed an online order and store was closed when I attempted to pick up. My order was already paid. I have not received a refund. Online ordering should be unavailable if the store closed. Store hours should be corrected as it shows 10 PM on Yelp and 11 PM on their website.
Restaurantji Recommends
I ordered two things. Cookies and ice cream. They left out the ice cream and they don't answer the phone. It's just not the same without the ice cream. What a disappointment.
The young woman who scooped our cones dug deep for a little extra ice cream. The chocolate was rich and delicious. Not a place to hang out--just a grab and go.
Has My FAVORITE APPLE PIE ICE-CREAM
I just came here and was instantly greeted by a young woman who was so enthusiastic and friendly along with efficient that I was completely thrown off. It's Nye and she genuinely seemed like she was happy to have a job and you don't see that too much in the food industry and when you do it seems forced. Great job, wish I would've got your name :) ty
I used to work here for a short period of time and I’m telling you most disgusting place. do not eat here first of all you’re not paying for cream ice cream you are paying for offbrand blue bunny ice cream. don’t spend your money there. then there’s the ice cream scoops sinks. were the scoops sit in water. they don’t clean that. it hasn’t been cleaned in months. the mop head hasn’t been changed in over a year. it’s disgusting in there. if you have nut allergies, don’t eat nothing there because they have all the nut stuff all next to everything else. the new owners have this place go downhill real bad. And then the little pint ice creams if someone leaves the door open and they all melt they put them in the freezer to harden up and they sell it back to you. that’s disgusting and can get somebody sick so please do not buy here. DO NOT EAT HERE!!!!!!! PLEASE READ BEFORE YOU GO THERE!!!!