I ordered an ice cream cake online in advanced for my mother’s birthday. I didn’t realize this store would be closed for renovations during the time I needed the cake to be delivered, however Kelli and Petey reached out to me to figure out a solution and had my cake made at a different location. They even went out of their way to hand deliver it to my mother. She loved the cake! I’m very grateful for the excellent customer service and just plain kindness they showed me. Thank y’all so much!
Service: 5
Recommended dishes: Cake
Quinn Michelle
The customer service experience here has been consistently disappointing. Tonight, my order was mistaken twice despite multiple corrections. It felt like the staff were more focused on chatting than listening to my order. Sadly, the cookies or peanut butter cups were not as expected—they were either whole or cut in half. It's unlikely I'll return to this location after this experience.
Jacob O'Brien
I consistently order from this store using GrubHub. I like to add extra mixins of Reeses. I'm not sure if its the app I'm using or if it's just neglect by the staff, but they never actually add any additional Reeses. I never have a problem when I go directly to the store myself.
Zakk Davis
Coldstone is the best icecream hands down.Cake batter with gram cracker ????
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Create Your Own Ice Cream, Cake
Tink R.
Great ice cream and great service from Dakotah! Made our night after a mediocre (at best) dinner down the road. Thank you! Great Halloween decorations as well.
Kyler Tate
Waited 20 minutes for my online order while around 8 people got there orders despite coming in after me.
Darlene C
Very nice group of young people working here! The line was very long and they were all polite and not acting like the customers were a bother like many food places do. I will say though that the waffle cones were awful. Extremely hard and they tasted like pumpkin spice for some reason.
Hayley
Literally best experience I've ever had with a restaurant in my life. ???When I had issues with 3rd party delivery support, Madison & Petey made sure the issues were resolved, & then both individually called me back to confirm the resolution with the delivery companies.Madison & Petey, thank you so much for the positive experience and above-&-beyond customer service. 5 stars isn't even enough. I'll order again soon!
Ash
This place is super dirty, gnats and flies everywhere. Add the super rude staff and it's not worth your time or money.
Ashley Irvine
This place is super dirty, gnats and flies everywhere. Add the super rude staff and it's not worth your time or money.
Literally best experience I've ever had with a restaurant in my life. ???When I had issues with 3rd party delivery support, Madison & Petey made sure the issues were resolved, & then both individually called me back to confirm the resolution with the delivery companies.Madison & Petey, thank you so much for the positive experience and above-&-beyond customer service. 5 stars isn't even enough. I'll order again soon!
Jennifer Semple
I don’t think I have ever been in a place that sold food that was so filthy. It stunk. If a health inspector came in it would be shut down. Just a bunch of kids with no management.
Kasaundra Pribyl
Got to love their Cake Batter ice cream!
oleg hayduk
Never ordering online and picking up from here again. The guy that made my shake was horrible at his job (pretty sure he was on somethin) and was even texting in the back while I was already waiting for over 20 min.
Sarah Hernandez
Yum yum in my tum tum. ?. Still wish they had malts though. But still great
I ordered an ice cream cake online in advanced for my mother’s birthday. I didn’t realize this store would be closed for renovations during the time I needed the cake to be delivered, however Kelli and Petey reached out to me to figure out a solution and had my cake made at a different location. They even went out of their way to hand deliver it to my mother. She loved the cake! I’m very grateful for the excellent customer service and just plain kindness they showed me. Thank y’all so much!
Service: 5
Recommended dishes: Cake
The customer service experience here has been consistently disappointing. Tonight, my order was mistaken twice despite multiple corrections. It felt like the staff were more focused on chatting than listening to my order. Sadly, the cookies or peanut butter cups were not as expected—they were either whole or cut in half. It's unlikely I'll return to this location after this experience.
I consistently order from this store using GrubHub. I like to add extra mixins of Reeses. I'm not sure if its the app I'm using or if it's just neglect by the staff, but they never actually add any additional Reeses. I never have a problem when I go directly to the store myself.
Coldstone is the best icecream hands down.Cake batter with gram cracker ????
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Create Your Own Ice Cream, Cake
Great ice cream and great service from Dakotah! Made our night after a mediocre (at best) dinner down the road. Thank you! Great Halloween decorations as well.
Waited 20 minutes for my online order while around 8 people got there orders despite coming in after me.
Very nice group of young people working here! The line was very long and they were all polite and not acting like the customers were a bother like many food places do. I will say though that the waffle cones were awful. Extremely hard and they tasted like pumpkin spice for some reason.
Literally best experience I've ever had with a restaurant in my life. ???When I had issues with 3rd party delivery support, Madison & Petey made sure the issues were resolved, & then both individually called me back to confirm the resolution with the delivery companies.Madison & Petey, thank you so much for the positive experience and above-&-beyond customer service. 5 stars isn't even enough. I'll order again soon!
This place is super dirty, gnats and flies everywhere. Add the super rude staff and it's not worth your time or money.
This place is super dirty, gnats and flies everywhere. Add the super rude staff and it's not worth your time or money.
Restaurantji Recommends
Literally best experience I've ever had with a restaurant in my life. ???When I had issues with 3rd party delivery support, Madison & Petey made sure the issues were resolved, & then both individually called me back to confirm the resolution with the delivery companies.Madison & Petey, thank you so much for the positive experience and above-&-beyond customer service. 5 stars isn't even enough. I'll order again soon!
I don’t think I have ever been in a place that sold food that was so filthy. It stunk. If a health inspector came in it would be shut down. Just a bunch of kids with no management.
Got to love their Cake Batter ice cream!
Never ordering online and picking up from here again. The guy that made my shake was horrible at his job (pretty sure he was on somethin) and was even texting in the back while I was already waiting for over 20 min.
Yum yum in my tum tum. ?. Still wish they had malts though. But still great