Got food poisoning Tuesday night from the sugar free Strawberry. Was in severe condition until Thursday and had to get an IV from dehydrating from throwing up. Do not go here. They clearly don't clean their equipment.
Atmosphere: 1
Food: 1
Service: 1
Ben Q.
Great customer service, very friendly and helpful. It's very cheap. They accept Apple Pay and had great toppings/flavors.
Crystal Gallegos
Very good yogurt and clean restrooms
Shane Travis
Very good frozen yogurt. The customer service was very good
Zee Happiness Creator
We really wanted to meet the ugly mean 70 year old blonde lady. But we did not. We had a fabulous experience
Taylor Campman
No more mean old lady (mentioned in previous bad reviews)—she’s gone! Expect your typical froyo experience + a very friendly manager in Veronica
Michelle Aragon
I hate posting bad reviews, honestly. My daughter and I have been coming to this Menchie's for years, ever since they first opened in this franchise location. This Menchie's has been our go to spot for most every celebration; end of the school year, birthdays (birthday cakes!), tough days, breaks from work..you name it. We live in Westminster and the one there is closer, but we have always enjoyed this one and frequent it very regularly, so it pains me to write this. My daughter and I were in there on Thursday, June 9th. When I went to pay for the froyo, the young lady behind the counter said it didn't go through and said sometimes it just glitches. So I she asked me to re-do the transaction and put my card through the reader again. No problem, it's not uncommon. I even bumped up her tip a little since she was so sweet about it and apologized for making me take my wallet out and do it again. I was looking at my bank statement today ( June 13th) and realized that I was charged twice when it came through my bank on 6/11. So the original did go through. I called Menchie's and figured it would be an easy fix to credit the charge back. Nope. After speaking with the young lady that answered she determined that she could find no charges for the amounts in question on the day and time frame we were there. She said she found nothing and there was nothing she could do without a receipt. I said I've never gotten a receipt for yogurt and she said well we offer it ( they do, I'm not denying that), but I'm not going to return frozen yogurt, so I don't get a receipt. She said well without one, I can't do anything. I said I have bank statements I can bring you clearly showing your location address, name and store number and the transaction date and amounts and she said no, you need a receipt so you're just going to have to dispute it with your bank. Seriously? Let me talk to the owner. They aren't here, I think they might be in later tonight but I'm not sure. I suggested that maybe they need to post something about needing a receipt in case they get double charged within seconds. ( I was upset and got a little snippy).To her credit she wasn't nasty or rude, but just matter of fact that she wasn't gong to help me resolve it without a receipt. So I spent a half hour of my lunch hour on hold with my bank to dispute the charge. It might seem silly, but it just happened to be a day where I told my daughter to get as much as she wanted...so it wasn't a cheap trip for froyo that day, it was a huge treat for her to go wild with toppings and stuff. The whole thing just left me with a sour taste in my mouth for the customer service I didn't get, from a business I normally love. :(
Cammy Tapia
I normally dont do post but the older lady blond was beyond rude. I work in customer service as a supervisor. So i try to be kind and respectful as i know how i want to be treated. But her bad attitude for no reason just floored me. Yelling accusing staring made the experience really horrible. Even though the yogurt was so good. It really made your brand look bad. I wont be back
Mary Deibert
I love the yogurt here so I wanted to take my Dad for a nice treat we went in and had the worst customer service by a older blonde lady that I have ever had in my life. She was completely rude and talked to us like we were 5 year olds. I told her she could be a little nicer and was told she was the owner and she could talk to us however she wanted. I am still just floored by our interaction and so disappointed my Dad had to experience that.
Tom Schrah
Worst customer service EVER! Older lady that works there was very unpleasant! We won’t be back! She said she was the owner I still can’t believe that because you would think the owner would like to have repeat business.
One of the worst experiences - The owner accused us of dropping toppings on floor and kicking them all over the place - Didn’t happen - Just wanted help to sign up for reward program - The yogurt is delicious but service is rotten
Anthony Tapia
Would have been nice to be greeted when we came in no hello nothing it was an older lady at counter. We won't be back!
Angeline Reynolds
Best frozen yogurt around
Elizabeth M.
Great toppings!!! Great variety on yogurts! My 3 star is for .... During peak Covid they always had bday cakes! Freezer had icecream to go, etc. Last 3 times over 9 month period zero cakes.
Claire B.
My husband and I swung by Menchies for their National Froyo Day BOGO froyo deal! The shop was thankfully not too busy - maybe because it was 20 degree? - so we were able to quickly & easily serve ourselves. I was so excited to see that they had cold brew coffee froyo + salted caramel latte - yum! I got both, plus a little bit of cake batter froyo on top (a personal fav). I love that you can not only pour your own froyo, but you can also scoop your own toppings here! I topped by froyo with Reese's, cookie dough, Reese's peanut butter, & marshmallow cream - so good!! All around good experience at Menchies - despite the freezing outdoor temperature.
Got food poisoning Tuesday night from the sugar free Strawberry. Was in severe condition until Thursday and had to get an IV from dehydrating from throwing up. Do not go here. They clearly don't clean their equipment.
Atmosphere: 1
Food: 1
Service: 1
Great customer service, very friendly and helpful. It's very cheap. They accept Apple Pay and had great toppings/flavors.
Very good yogurt and clean restrooms
Very good frozen yogurt. The customer service was very good
We really wanted to meet the ugly mean 70 year old blonde lady. But we did not. We had a fabulous experience
No more mean old lady (mentioned in previous bad reviews)—she’s gone! Expect your typical froyo experience + a very friendly manager in Veronica
I hate posting bad reviews, honestly. My daughter and I have been coming to this Menchie's for years, ever since they first opened in this franchise location. This Menchie's has been our go to spot for most every celebration; end of the school year, birthdays (birthday cakes!), tough days, breaks from work..you name it. We live in Westminster and the one there is closer, but we have always enjoyed this one and frequent it very regularly, so it pains me to write this. My daughter and I were in there on Thursday, June 9th. When I went to pay for the froyo, the young lady behind the counter said it didn't go through and said sometimes it just glitches. So I she asked me to re-do the transaction and put my card through the reader again. No problem, it's not uncommon. I even bumped up her tip a little since she was so sweet about it and apologized for making me take my wallet out and do it again. I was looking at my bank statement today ( June 13th) and realized that I was charged twice when it came through my bank on 6/11. So the original did go through. I called Menchie's and figured it would be an easy fix to credit the charge back. Nope. After speaking with the young lady that answered she determined that she could find no charges for the amounts in question on the day and time frame we were there. She said she found nothing and there was nothing she could do without a receipt. I said I've never gotten a receipt for yogurt and she said well we offer it ( they do, I'm not denying that), but I'm not going to return frozen yogurt, so I don't get a receipt. She said well without one, I can't do anything. I said I have bank statements I can bring you clearly showing your location address, name and store number and the transaction date and amounts and she said no, you need a receipt so you're just going to have to dispute it with your bank. Seriously? Let me talk to the owner. They aren't here, I think they might be in later tonight but I'm not sure. I suggested that maybe they need to post something about needing a receipt in case they get double charged within seconds. ( I was upset and got a little snippy).To her credit she wasn't nasty or rude, but just matter of fact that she wasn't gong to help me resolve it without a receipt. So I spent a half hour of my lunch hour on hold with my bank to dispute the charge. It might seem silly, but it just happened to be a day where I told my daughter to get as much as she wanted...so it wasn't a cheap trip for froyo that day, it was a huge treat for her to go wild with toppings and stuff. The whole thing just left me with a sour taste in my mouth for the customer service I didn't get, from a business I normally love. :(
I normally dont do post but the older lady blond was beyond rude. I work in customer service as a supervisor. So i try to be kind and respectful as i know how i want to be treated. But her bad attitude for no reason just floored me. Yelling accusing staring made the experience really horrible. Even though the yogurt was so good. It really made your brand look bad. I wont be back
I love the yogurt here so I wanted to take my Dad for a nice treat we went in and had the worst customer service by a older blonde lady that I have ever had in my life. She was completely rude and talked to us like we were 5 year olds. I told her she could be a little nicer and was told she was the owner and she could talk to us however she wanted. I am still just floored by our interaction and so disappointed my Dad had to experience that.
Worst customer service EVER! Older lady that works there was very unpleasant! We won’t be back! She said she was the owner I still can’t believe that because you would think the owner would like to have repeat business.
Restaurantji Recommends
One of the worst experiences - The owner accused us of dropping toppings on floor and kicking them all over the place - Didn’t happen - Just wanted help to sign up for reward program - The yogurt is delicious but service is rotten
Would have been nice to be greeted when we came in no hello nothing it was an older lady at counter. We won't be back!
Best frozen yogurt around
Great toppings!!! Great variety on yogurts! My 3 star is for .... During peak Covid they always had bday cakes! Freezer had icecream to go, etc. Last 3 times over 9 month period zero cakes.
My husband and I swung by Menchies for their National Froyo Day BOGO froyo deal! The shop was thankfully not too busy - maybe because it was 20 degree? - so we were able to quickly & easily serve ourselves. I was so excited to see that they had cold brew coffee froyo + salted caramel latte - yum! I got both, plus a little bit of cake batter froyo on top (a personal fav). I love that you can not only pour your own froyo, but you can also scoop your own toppings here! I topped by froyo with Reese's, cookie dough, Reese's peanut butter, & marshmallow cream - so good!! All around good experience at Menchies - despite the freezing outdoor temperature.