We went in at 7:50pm when they close at 9 and they had the doors locked?
tony felice
white rice was mush, chicken was burned, sauce was sparse and bland. be aware, they have a corporate policy to solicit tips for counter service on take out orders.
Atmosphere: 3
Food: 1
Service: 1
dtrask179
Got my teriyaki order. Went home. This is what it looked like! 4 small bites of chicken, no veggies and some fried rices I think they had left over. I go here pretty often so I figured just call and ask for a refund. But you can’t even do that. Really disappointing.
Atmosphere: 2
Food: 3
Service: 1
Ernesto Casas
Wanted to try this place out, sounded like it would be a wild teriyaki experience but turned out to be mid at best. Portions are small and the edamame didn’t taste right. Will try this place out and order something different to make sure it wasn’t just an “off” day in the kitchen.
Atmosphere: 3
Food: 3
Service: 4
Ashley Jensen
Compared to Tokyo Joe's, this place kind of misses the mark.
Atmosphere: 5
Food: 2
Ben Rasmussen
Tiny portions, overpriced, long wait despite no customers, can't even get white rice right (mush ball). No reason to ever go here.
Atmosphere: 2
Food: 1
Service: 1
Catie Auchter
Love this spot! Quick service and the food is delish. I recommend the spicy, grilled orange chicken?
Atmosphere: 5
Food: 5
Service: 5
Juley Anpu Mathew
Don't waste your money on their food. They'll give you minimal portions. Adding picture of a 2 protein meal and the quantity of orange chicken I got.
Atmosphere: 1
Food: 1
Service: 1
Cara McNamara
Wonderful service and great food!
Atmosphere: 5
Food: 5
Service: 5
Teresa D.
Great food at a great price, especially with the Columbine Rebel card. Really liked the fried rice and teriyaki salmon. The noodle bowl was a bit spicy, but overall great food, price and service.
When this location opened it was awesome. Yes there were the normal glitches that go with getting a franchise up and running but the staff handled it well and the food was fantastic. Not so any more. We have been faithful about it - sometimes a ship will right itself - but after a year of disappointing meals totaling about 30 family visits, we just can not justify going here anymore.First and most importantly, they have gotten really stingy with the teriyaki. When they opened, they would give you sauce cups that looked to be about 3 ounces - 2 cups for a medium bowl, 3 cups for a large bowl. This was the perfect amount to get a little sauce on every piece. The last few visits they have been giving exactly 1 cup per bowl regardless of size, and the cup is much smaller - about 1 ounce. This makes a huge difference in the dining experience, and is quite absurd because if your name is Teriyaki Madness the one thing you can't go cheap on is the teriyaki!!The second big issue is the add-ons. When we order extra meat or sauce with a bowl it is very rarely included. We gave up completely on add-ons, and noticed no difference in the portions, very disappointing for us because we like our meals a little meatier and are willing to pay for it. This is a training and procedural issue for management that could be dealt with simply by using a highlighter pen on add-ons when the order first prints.Other than those 2 issues the rest of the operation seems to be fairly well managed for a fast food location. There will always be times when a staff member doesn't perform well, or supply chain gets disrupted, but over many return visits, the food is fairly consistent, the staff is usually pretty good, and is is very rare to be told they are out of something. Yes, the wait time is a little longer than most fast food outlets, but it is a better product overall.
Atmosphere: 2
Food: 1
Service: 3
MysteriousHeadlines
The food is decent but the wait is often long. Last time I was there I waited almost 40 mins for my food
Jerry Kall
Might as well call it Teriyaki and Madness.Staff does not know the concept of prioritization. Told every customer customer that walked in the door that it would be a 15 or 20 minute wait, leading to the two employees to become swamped with orders therefore causing us to wait nearly 50 minutes for our food to be handed to us.For the love of God either hire more people or just shut down the lobby, since online orders seemed to be prioritized in the kitchen more.
Atmosphere: 2
Food: 3
Service: 1
Andrey Rannev
Take you earpiece out! She messed up 5 people's orders!!! What a waste of time!!!
WhoIsBruceWayne “WhoIsBruceWayne”
Absolutely love this place. They kill it every time I come. Orange chicken is where it's at!
We went in at 7:50pm when they close at 9 and they had the doors locked?
white rice was mush, chicken was burned, sauce was sparse and bland. be aware, they have a corporate policy to solicit tips for counter service on take out orders.
Atmosphere: 3
Food: 1
Service: 1
Got my teriyaki order. Went home. This is what it looked like! 4 small bites of chicken, no veggies and some fried rices I think they had left over. I go here pretty often so I figured just call and ask for a refund. But you can’t even do that. Really disappointing.
Atmosphere: 2
Food: 3
Service: 1
Wanted to try this place out, sounded like it would be a wild teriyaki experience but turned out to be mid at best. Portions are small and the edamame didn’t taste right. Will try this place out and order something different to make sure it wasn’t just an “off” day in the kitchen.
Atmosphere: 3
Food: 3
Service: 4
Compared to Tokyo Joe's, this place kind of misses the mark.
Atmosphere: 5
Food: 2
Tiny portions, overpriced, long wait despite no customers, can't even get white rice right (mush ball). No reason to ever go here.
Atmosphere: 2
Food: 1
Service: 1
Love this spot! Quick service and the food is delish. I recommend the spicy, grilled orange chicken?
Atmosphere: 5
Food: 5
Service: 5
Don't waste your money on their food. They'll give you minimal portions. Adding picture of a 2 protein meal and the quantity of orange chicken I got.
Atmosphere: 1
Food: 1
Service: 1
Wonderful service and great food!
Atmosphere: 5
Food: 5
Service: 5
Great food at a great price, especially with the Columbine Rebel card. Really liked the fried rice and teriyaki salmon. The noodle bowl was a bit spicy, but overall great food, price and service.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
When this location opened it was awesome. Yes there were the normal glitches that go with getting a franchise up and running but the staff handled it well and the food was fantastic. Not so any more. We have been faithful about it - sometimes a ship will right itself - but after a year of disappointing meals totaling about 30 family visits, we just can not justify going here anymore.First and most importantly, they have gotten really stingy with the teriyaki. When they opened, they would give you sauce cups that looked to be about 3 ounces - 2 cups for a medium bowl, 3 cups for a large bowl. This was the perfect amount to get a little sauce on every piece. The last few visits they have been giving exactly 1 cup per bowl regardless of size, and the cup is much smaller - about 1 ounce. This makes a huge difference in the dining experience, and is quite absurd because if your name is Teriyaki Madness the one thing you can't go cheap on is the teriyaki!!The second big issue is the add-ons. When we order extra meat or sauce with a bowl it is very rarely included. We gave up completely on add-ons, and noticed no difference in the portions, very disappointing for us because we like our meals a little meatier and are willing to pay for it. This is a training and procedural issue for management that could be dealt with simply by using a highlighter pen on add-ons when the order first prints.Other than those 2 issues the rest of the operation seems to be fairly well managed for a fast food location. There will always be times when a staff member doesn't perform well, or supply chain gets disrupted, but over many return visits, the food is fairly consistent, the staff is usually pretty good, and is is very rare to be told they are out of something. Yes, the wait time is a little longer than most fast food outlets, but it is a better product overall.
Atmosphere: 2
Food: 1
Service: 3
The food is decent but the wait is often long. Last time I was there I waited almost 40 mins for my food
Might as well call it Teriyaki and Madness.Staff does not know the concept of prioritization. Told every customer customer that walked in the door that it would be a 15 or 20 minute wait, leading to the two employees to become swamped with orders therefore causing us to wait nearly 50 minutes for our food to be handed to us.For the love of God either hire more people or just shut down the lobby, since online orders seemed to be prioritized in the kitchen more.
Atmosphere: 2
Food: 3
Service: 1
Take you earpiece out! She messed up 5 people's orders!!! What a waste of time!!!
Absolutely love this place. They kill it every time I come. Orange chicken is where it's at!
Atmosphere: 5
Food: 5
Service: 5