This store does not update hours on the Starbucks mobile app or Google. I've ordered drinks on the mobile app several times between 5 and 5:30 AM, when this location was supposed to be open, only to arrive and learn they are opening late. My mobile order was accepted, because they didn't update their hours in the app, but the order wasn't actually completed until they opened an hour late, at 6 AM.Today my mobile order was accepted at 5:20 AM even though the store didn't open until 6 AM. When I arrived, myself and multiple other customers were waiting for our mobile orders. There were three young women inside that were preparing the store for the day, and deliberately ignoring us. When we used body language in an attempt to ask when the store was supposed to open (there was no sign posted to alert us to a delay), they completely ignored us. When the store finally opened and I asked why they hadn't posted a sign or told their waiting customers they were going to open late, an apathetic teenager (who claimed to be the manager on duty) said that it "should have been obvious that the lights were off, and that they were closed." This statement was factually incorrect, as many lights inside the store were on prior to when they decided to open at 6 AM.In summary: this store does not update their hours on any online platform, and in these situations I have found the morning baristas to be deliberately rude to customers.
Atmosphere: 3
Food: 5
Service: 1
Wells Bibo
Decided to stop for a quick shaken espresso for myself and a cake pop for my kid after school as a treat. Tall curly-haired fellow working bar needs a class on service. It’s not the customer’s fault your store is understaffed. I witnessed him be short-tempered with several customers in the 10 minutes I was in the store. Will not be coming back.
Atmosphere: 3
Food: 2
Service: 1
Andrew Nix
Changing my earlier review out of fairness. Since I reviewed 2 months ago, I've gone in once to see if there was any change. Customer service was much better, I'm not seeing the faces I saw before, who could have not cared less that you were spending money in the establishment, and the atmosphere looks like a Coffee Shop instead of a fraternity house. Haven't seen the 3pm staff meeting lately, but that doesn't mean it's not happening. Please allow mobile orders to pick up their orders in shop vice waiting in the drive thru if you're having a staff meeting during rush hour. Lock the front door, and open the side door next to the Mobile Order counter. My .02.
Atmosphere: 5
Food: 4
Service: 4
J.R. Raith
The parking lot for this location is too small and frequently full even if there aren't many people inside. They seem to prioritize the drive-thru, so even if there's a really long line in the drive-thru, going in to place an order will be any faster. The staff are nice, and it has the standard Starbucks fare, but they desperately need more parking.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Sumatra
Megan Gawryl
This 1 star review is mostly just for the incredibly rude worker wearing a white coat with brown hair right now. I didn't catch her name but holy moly was she rude and clearly had no training on customer service.
Service: 1
Chanmony D.
Service terrible every time u have been here.there's will be 3 people standing around doing nothing
Susan Abenilla-Brown
Service a little slow, great
Atmosphere: 5
Food: 5
Service: 4
Brent Cooke
Always a good experience here. Plus they offer steamed vanilla warm milk for children. Always a hit !!!!
Atmosphere: 5
Service: 5
Jim Hendrix
I don't know where they get such great people for such excellent customer service, but Starbucks seems to excel at choosing great people.Parking: Parking is limited, but the real problem is that the drive-thru line can extend into the street, which is not safe as the lane continues to the corner and is a main entrance to the Safeway shopping center.Kid-friendliness: What kid would turn down a hot chocolate and a cake pop!Wheelchair accessibility: A ramp from the parking lot, bathrooms and low counters.
I always come to this Starbucks, but every-time I get the same drink there it tastes different each time and it’s disappointing considering I am paying $6+ for it.
James Eppich
I dont eat hear. I just hate the menace this place generates with traffic. The drive thru backs up into the street when you want to turn north. And there are constantly cars going north when you want to turn south from the shopping center.
Sarah Evans
Horrible customer service by the girl in the drive through...always rushing when trying to order.if you hate your job find a new
Atmosphere: 1
Food: 4
Service: 1
Carmen Alicia Lopez
Excellent caramel macchiato with oat milk loved it! Thanks :-)
Atmosphere: 5
Food: 5
Service: 5
Hafi
lovely experience, they always make my orders well and are very nice, given that's what they're paid to do but it is appreciated. makes my shifts easier. I always try to tip
This store does not update hours on the Starbucks mobile app or Google. I've ordered drinks on the mobile app several times between 5 and 5:30 AM, when this location was supposed to be open, only to arrive and learn they are opening late. My mobile order was accepted, because they didn't update their hours in the app, but the order wasn't actually completed until they opened an hour late, at 6 AM.Today my mobile order was accepted at 5:20 AM even though the store didn't open until 6 AM. When I arrived, myself and multiple other customers were waiting for our mobile orders. There were three young women inside that were preparing the store for the day, and deliberately ignoring us. When we used body language in an attempt to ask when the store was supposed to open (there was no sign posted to alert us to a delay), they completely ignored us. When the store finally opened and I asked why they hadn't posted a sign or told their waiting customers they were going to open late, an apathetic teenager (who claimed to be the manager on duty) said that it "should have been obvious that the lights were off, and that they were closed." This statement was factually incorrect, as many lights inside the store were on prior to when they decided to open at 6 AM.In summary: this store does not update their hours on any online platform, and in these situations I have found the morning baristas to be deliberately rude to customers.
Atmosphere: 3
Food: 5
Service: 1
Decided to stop for a quick shaken espresso for myself and a cake pop for my kid after school as a treat. Tall curly-haired fellow working bar needs a class on service. It’s not the customer’s fault your store is understaffed. I witnessed him be short-tempered with several customers in the 10 minutes I was in the store. Will not be coming back.
Atmosphere: 3
Food: 2
Service: 1
Changing my earlier review out of fairness. Since I reviewed 2 months ago, I've gone in once to see if there was any change. Customer service was much better, I'm not seeing the faces I saw before, who could have not cared less that you were spending money in the establishment, and the atmosphere looks like a Coffee Shop instead of a fraternity house. Haven't seen the 3pm staff meeting lately, but that doesn't mean it's not happening. Please allow mobile orders to pick up their orders in shop vice waiting in the drive thru if you're having a staff meeting during rush hour. Lock the front door, and open the side door next to the Mobile Order counter. My .02.
Atmosphere: 5
Food: 4
Service: 4
The parking lot for this location is too small and frequently full even if there aren't many people inside. They seem to prioritize the drive-thru, so even if there's a really long line in the drive-thru, going in to place an order will be any faster. The staff are nice, and it has the standard Starbucks fare, but they desperately need more parking.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Sumatra
This 1 star review is mostly just for the incredibly rude worker wearing a white coat with brown hair right now. I didn't catch her name but holy moly was she rude and clearly had no training on customer service.
Service: 1
Service terrible every time u have been here.there's will be 3 people standing around doing nothing
Service a little slow, great
Atmosphere: 5
Food: 5
Service: 4
Always a good experience here. Plus they offer steamed vanilla warm milk for children. Always a hit !!!!
Atmosphere: 5
Service: 5
I don't know where they get such great people for such excellent customer service, but Starbucks seems to excel at choosing great people.Parking: Parking is limited, but the real problem is that the drive-thru line can extend into the street, which is not safe as the lane continues to the corner and is a main entrance to the Safeway shopping center.Kid-friendliness: What kid would turn down a hot chocolate and a cake pop!Wheelchair accessibility: A ramp from the parking lot, bathrooms and low counters.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Frappuccino
I would rate this store at a 12 if I
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I always come to this Starbucks, but every-time I get the same drink there it tastes different each time and it’s disappointing considering I am paying $6+ for it.
I dont eat hear. I just hate the menace this place generates with traffic. The drive thru backs up into the street when you want to turn north. And there are constantly cars going north when you want to turn south from the shopping center.
Horrible customer service by the girl in the drive through...always rushing when trying to order.if you hate your job find a new
Atmosphere: 1
Food: 4
Service: 1
Excellent caramel macchiato with oat milk loved it! Thanks :-)
Atmosphere: 5
Food: 5
Service: 5
lovely experience, they always make my orders well and are very nice, given that's what they're paid to do but it is appreciated. makes my shifts easier. I always try to tip
Atmosphere: 5
Food: 5
Service: 5