Shake Shack New Haven

986 Chapel St, New Haven
(203) 747-8483

Recent Reviews

Ramon Reaves

Why am I not able to order any beef burgers on doordash & Uber eats? I’m only able to select a certain few items

Jul Conwell

Can no longer support any shake shack location due to their support of Israel in the Palestinian genocide. I recommend everybody boycott , a $15 fast food burger isn’t worth financially supporting genocide.

G

My family and I visited this restaurant for dinner, and while there were some positives, there were also some disappointments. Ordering at the kiosk was straightforward, but it was confusing not knowing that ordering at the register was an option. The staff seemed fine, although there was a minor mix-up with my order, which was initially prepared for dining in instead of to go.The restaurant itself was clean, and I appreciated the ambiance, especially with the fuzzball table, couch, and fireplace. However, the food left something to be desired. The burgers were dry, overcooked, and overly salty, although the fries were enjoyable. I particularly liked their cheese sauce, which was one of the best fast-food cheese sauces I've had. Unfortunately, my friend's daughter found the chicken nuggets to be just okay, though she also enjoyed the fries.Overall, while the atmosphere was nice and some aspects of the food were good, the disappointments with the burgers and minor order mix-up make me uncertain about returning to this location.

Atmosphere: 5

Food: 3

Service: 3

Recommended dishes: Double Shake Shack Burger, Sauce, Smokeshack

Jose Sanchez

Food was great. Service was slow! Extremely slow.

Atmosphere: 5

Food: 5

Service: 2

George M.

My family and I visited this restaurant for dinner, and while there were some positives, there were also some disappointments. Ordering at the kiosk was straightforward, but it was confusing not knowing that ordering at the register was an option. The staff seemed fine, although there was a minor mix-up with my order, which was initially prepared for dining in instead of to go. The restaurant itself was clean, and I appreciated the ambiance, especially with the fuzzball table, couch, and fireplace. However, the food left something to be desired. The burgers were dry, overcooked, and overly salty, although the fries were enjoyable. I particularly liked their cheese sauce, which was one of the best fast-food cheese sauces I've had. Unfortunately, my friend's daughter found the chicken nuggets to be just okay, though she also enjoyed the fries. Overall, while the atmosphere was nice and some aspects of the food were good, the disappointments with the burgers and minor order mix-up make me uncertain about returning to this location.

Sal Ruotolo

Had a wonderful experience. love the food; the service was spot on and the vibe was calm and inviting ? Totally worth the price. Will definitely be back again. ?

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Bacon Cheese Fries

MJ Portalfino

Nothing beats Shake Shack!

Jack R.

Food was good as shit, i was fuckin it up. It was kinda expensive tho i paid $15 for a bacon avocado chicken and a hot dog and im still hungry. Had to get a vanilla shake after. Food took some time but it was busy so whatever. There were some annoying ass kids that fucked up the vibe ngl. It was worth it this shit slaps. Would recommend.

Jason Thomas Mancini

Awesome place. Great food. Great people that work there. Went that day with Mom for her Bday....

Atmosphere: 5

Food: 5

Service: 5

Polished by E

Waited 20+ minutes for a burger, chicken sandwich, and 2 orders of fries. There were 10+workers behind the counter and about 5 of them were legit pretending to work. I ordered in and grabbed a table number but they still called out my name for me to get up for my food. The food is not the same as it used to be and the shack sauce is no where near as good. Overall it was better when they were open for the first 2-3 but after this experience I don't think I'll be going back.Vegetarian options: Veggie burger

Atmosphere: 2

Food: 1

Service: 2

Recommended dishes: Hamburger

Kelsey Manley

Vegetarian options: Great mushroom burgers

Atmosphere: 5

Food: 5

Service: 5

Zachary Fish

Great food, but way overpriced... I spent 7 dollars for a burger not much bigger than a slider, and another 7 for a shake half the size of what you'd get at Dunkin. Only go here if you're from Lower Fairfield County or make poor financial decisions ?

Atmosphere: 5

Food: 5

Service: 4

Luis

Order online for pickup, application said ready for pickup when I arrived order was even ready yet had to wait 15 minutes for it. Burger was over cooked.

Atmosphere: 4

Food: 3

Service: 2

Recommended dishes: Single and Double Shack Burger with Lemonade, Korean Style Fried Chicken Sandwich

john dacosta

Not worth all the hipe if you enjoy spending $50 for two hamburgers one small and two milkshakes and waiting in line forever that's the place to go.

Atmosphere: 1

Food: 3

Service: 1

Recommended dishes: Hamburger

teju ravula

Worst customer service ever. employees has a bad attitude.

Service: 1

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