625 Monroe St NE Ste A8, Washington
Food and staff was great and you could tell by how busy they were! Could definitely invest in some extra hands to clean up the lobby during peak hours.
I come here often , and the experience is often average. But earlier today I went in for lunch & had a bad encounter with Karen ; horrible customer service & bad attitude. 0/10 would not recommend. Food also isn’t always fresh
Rude customer service. Barely give you any meat. Always side convos and no sense of urgency.
I was in and out with a normal Chipotle wait. Didn't like they ran out of corn salsa.
So I came in here with great intentions of starting out my day with a wonderful lunch from Chipotle. I showed up at exactly 10:45am and they had just opened up. I walked in and was admiring about how clean the restaurant was when I was accosted by an employee for taking a picture! Oh my God! This female employee didn't want to discuss anything with me, not provide me with her name. Her only intent was to verbally attack me, the customer. I went on and ordered a steak burrito bowl with cheese, sour cream, lettuce, and tomatoes. The food was decent and tasted fine as expected. However the service was horrific! I wouldn't talk to my dog in the same way that this employee spoke to me.
Food is nasty rice has ni taste and always running out of white rice
Great location. Parking can be a little bit more difficult but staff is very friendly and the place is clean.
Busy location and fast service! I enjoy coming to this location and getting value for the money with fast service.
My extra chicken burrito bowl was on top yesterday. I was starving so I couldn't even wait to drive back to work. I opened that bowl at the red light! Lol It smelled delicious. All of the ingredients were very fresh and it was really, really good. Thanks Chipotle. Sorry, no photo to add.
Clean food fresh service good
Great food and fast service. Can't ask for anything more.
Rude employees, sub par food quality. As a restaurant manager this is incredibly disappointing to seem from such a well known chain.
I ordered my normal chicken bowl but this time in particular it seemed to be a little bit of rice...so I asked May I have a little more...guess what?....I was charged a side for the "extra rice"...I've never experienced being charged asking for a little more rice....I'll never go to this Chipotle again...I'm completely disappointed...
I ordered through DoorDash and literally EVERYTHING was incorrect.
I went in because I was doing postemates and my customer ended canceling his order because they took too long. I waited for at least 15mins food for that's already cooked! That was my 1st experience as a postemates delivery of tht nature. Long story short I didn't get paid for the trip and my time was wasted. I also had to figure out how to shake that bad energy before coming in contact with a future customer. I will never forget that experience EVER!!
I ordered through DoorDash and literally EVERYTHING was incorrect. asked for extra sour cream and cheese, light lettuce gave me light cheese, no sour cream and heavy lettuce asked for large chips and guacamole gave me queso (and a very minimal amount at that) Moreover, when I called to politely complain, the lady who answered the phone told me I had to either come in the store myself or contact someone online and ask for a refund. I assume this is also the same lady who told me the other day that they could not add corn to my burrito because "they already made it." Please don't get me wrong. I love Chipotle the company, but I'm not a fan of this location at all.
Worst Chipotle Ever! They give you very small portions and barely any meat. On top of that they get mad if you ask for more like you're inconveniencing them. Don't refill the forks and wait till there stock is empty before preparing more food.
Picked up order of 4 bowls. Got there 7 minutes after the designated pickup time. Food was cold, bowls were soggy, and the lids were not labeled with a magic marker.
The food smells so bad its smells like a dead body. needs to be check health and life treaten this is not a normal smell. The problem has to be addressed this is so critical.
This is by far one of the worst Chipotle restaurants I have experienced. They consistently have a less than a full menu at least an hour prior to closing. Tonight - no tortillas, sour cream, guacamole or tomatoes. The rice was depleted & meats dried out. The manger is rude & his explanation is inexcusable. He claims to have run out of the products. I could understand if this occurred once but I have had this happen on at least 5 occasions. Each time other customers walk away in disgust. They have the nerve to post it on the door as if you're ordering at your own risk. They are more concerned with getting out of there early then meeting customer's expectations.
I used to go to this Chipotle everyday before I got my kids from school and the food was fresh, excellent. I think it's Under New Management and the employees are not so friendly and the food not so fresh. I will give it one more chance before I stop going
Love Chipotle burrito bowls, and they have great customer service
No line but I had to wait for 3 online orders to be made, then had to wait the cashier to come back to her station , I guess customers that are present aren't a priority , very poor service!!
Get no rating! They are always out of food, it's either cold and chicken is uncooked... and service is HORRIBLE!!
I came in today around 7:40 and found that it was understaffed and i didn’t get out of there until 8:05. online orders were back tracked and there were about 3 people behind me waiting , one of the employees was catching an attitude with customers that had an online order. Due to them waiting for the white rice and black beans to be ready , then one of the other employees took charge and completed all the online orders in no more than 5 minutes , which is a good thing , and he got to all the customers waiting in line as well. Now that’s what you call an excellent employee!
I hate this chipotle. I'm not sure what type of training they receive but they should definitely take some tips from some of the other chipotles in the area. The employees are always very rude and are never welcoming. Since they are the closest chipotle to me, they are the ones who make my online orders. I have done online orders twice and somehow they have gotten it wrong both times.
Ordered through doordash, paid 3.65 for extra steak and I got chicken, just barely, and no steak, no rice, no salad dressing for my salad that was swimming in juices cuz the trifling people won't drain the beans and tomato salsa. I will never give this location another dime. If you don't care what you put out, then I care not to patronize you.
Ordered through doordash, paid $3.65 for extra steak and I got chicken, just barely, and no steak, no rice, no salad dressing for my salad that was swimming in juices cuz the trifling people won't drain the beans and tomato salsa. I will never give this location another dime. If you don't care what you put out, then I care not to patronize you. Same day update: I called, talk to the manager, she basically said, sorry we made a mistake and come by I'll give you food on the house. I declined THE FREE FOOD with explanation and she hung up on me in mid-sentence! Now that was funnier than this nasty salad they sent me. SMH!
Foos was fresh and hot and my service came with a smile. Thanks Guys
This place is a joke one they ripping people off with the price for one thing 8.75 for a chicken bowl but they do not put much in at all like the got a problem with extra rice or something they do not put more the 12 pieces of chicken in the the bowl like wtf really I been to other chipotle and they charge like 7.50 with more food in it but anyway never again coming to this tight wad place and the worst customer service :)
... it's Chipotle! Have you been to one? Then you've been to this one. You'll have a remarkably neutral experience, and then maybe have a tummy ache in a few hours.
This is literally the worst chipotle I have ever been to. They are incredibly rude every time I come here. I assume that management treats the staff poorly which the staff then take out on the guests. The only reason this place continues to make money is the name of chipotle and convenient location because the customer service makes me hate coming here. My food always tastes like they made it yesterday and the staff members skimp like they are being Hawkeyed by management for portion size control. They literally made me stand outside until the minute they opened while they all sat on the table in front of me like I didn't exist. It was super uncomfortable and awkward--like am I not a paying customer? The last time I came here the staff member said I couldn't have a water cup with the steak bowl I purchased. What? This location has so much work to do. I live next door, I've spent a lot of money here, and finally I've had enough. I won't be back.
I have never written a review before. I can't believe I am doing it now and for something so regular as Chipotle seems a waste. This location isn't regular however, it may be the worst Chipotle I have ever been to. I keep going to it despite the stale chips and subpar service because of it's close proximity to my house. This time I thought I would save myself a whole lot of time and trouble by using the online ordering so I would just have to run in and grab it. Even that was a problem! I'm not sure how it is possible that I ordered for a time (and didn't show up until five minutes passed that time) and I still had to wait for 15 minutes!!! When I finally got my food, the guy at the register put my salads in side ways so everything shifted.
I hope management reads these because this review isn't for the food.
Friendly staff. Good seating area. Bathroom was out of order.
Just okay. Barbacoa was salty but didn't figure that out until I returned home. Prices went up on extra meat and they still act like each scoop comes out their check. Becoming less and less worth it. I mean I could see if it were chicken breast they started using but nope, still thighs. I could see if they started having service with a smile but nope, still the same attitudes. Save your money, eat at home.
I have filed a couple complaints on this location with HQ already but service has not improved. It seems that employees here have no sense of cohesion or teamwork. Like some other individuals have already said, I have received wrong orders on multiple occasions. In one instance i was not provided the correct double portions of protein I paid for (online order, always check before leaving the store). If I order DOUBLE carnitas and pay for it, why did I get less than one portion of chicken?
625 Monroe St NE Ste A8, Washington, DC 20017