657 Middletown Warwick Rd, Middletown
I came to chipotle last night at 9pm (1 hour prior to closing time) and the manager told me they were all out of black beans and they don’t make any more after a certain time because they start cleaning shutting down the grill during the last hour. I decided not to order.
Now I visit the same location the next day at 4pm in the afternoon with my son. They’re out of fried veggies/onions. My son is vegetarian and these are a main component in his veggie bowl/burrito. I asked for the manager today and wow was I shocked!!! It was the same women from last night who told me there were no more black beans.
This is the only chipotle in Middletown and it’s starting to go downhill.
Very disappointed ☹️
The worse Chipotle I’ve ever been to. Consistently terrible. Food isn’t prepared well. They’re always out of food options and the service is horrible. The manager is unprofessional and doesn’t care to fix issues with the food or serviceMy kids are always disappointed so we stopped going to this location.
We ordered two bowls one chicken and one barbacoa. This is because they were the only two options they were all out off every other type of meat. They put a half scoop of rice a half scoop of beans and a quarter scoop of meat. For my chicken bowl this was actually 6 SMALL pieces. My girlfriend asked if she could get more rice or something because our bowls looked pathetic. They said that since they had a rice and meat shortage they were giving out half portions...... I was shocked I asked if I was only going to have to pay half price and was directed to speak to the manager. The manager overheard and without saying a word just gave me an actual scoop of chicken and then left. At this point I should have just left and given up but we were both hungry. We asked for Pico, corn, cheese, lettuce and sour cream. They had no sour cream either. We went to pay and I again asked if my girlfriend could at least get some more rice or something. They gave me a small plastic container with rice (about 4 mouth fulls). Our bowls ended up not even reaching the top of the container when normally they are overflowing. My girlfriends meat turned out to be half fat and so the little meat she had was mostly unedible. They were also out of napkins and utensils.In summary: out of I believe 9 meat options they had two. They were out of sour cream and ALL OTHER MEATS. We received half the amount of rice and beans we were supposed to. They had no utensils out other than knives and no napkins. They never apologized for anything and did the absolute bare minimum. I'm disappointed in myself for continuing with my purchase I should have left.
This place is a disaster, the chicken is burned EVERY TIME I come here. I have to get the steak just so I'm not eating burned food. Its like they are reheating the chicken. Someone needs to teach them how to cook chicken properly.
Literally had no idea a Chipotle could be this bad. Stuff spilled everywhere, no veggies, no salsa, no forks, seemingly no interest in fixing any of this. And I came in at 7pm! It wasn't like they were about to close so they didn't want to cook things that weren't going to be eaten. I've been to chipotles all over, it's one of my go-to places where I know I can always get a decent affordable vegetarian meal wherever I am. Well, not anymore. Based on this location, my confidence was misplaced. Worst Chipotle location ever, by miles.
I have tried to give this Location multiple tries, and every time I walk out disappointed. The reason I’m given this even one star is because the meat is the only decent thing unlike other locations this location does good job with making sure fat is cut off the meat so when you’re eating you don’t get very hard chewy pieces that are dissatisfying. Moving forward, The workers are ALWAYS very rude and are so uninviting. The past time I went approaching the bar, the young girl Who took my order was staring me down as I was ordering with such a mugging Long pause stare after each thing I’ve requested in my bowl. After my bowl was closed she practically tossed and slid it to the cashier. When I tell you I walked out fuming it was nonetheless I will not be coming back to this Particular location.
Employees and manager are rude and disrespectful. Garbage cans were overflowing while all the employees were standing around doing nothing behind the counter. Was talking poorly bad about customers while helping other customers. Seems like upper management had lost complete control over the store. Based on my experience and other recent reviews Chipotle needs to clean house and get new staff in there.
We love chipotle in general, the one in Dover is awesome. But this one? They need to go to the Dover one and take some notes. I've just never had a good meal here. The staff is extremely rude over the simplest interactions. You don't need to flip out when someone asks if they can have more of something. They also can't wrap here. I know it takes some talent to wrap their famous burritos, but they aren't teaching that talent here. Or any talent for that matter. Or manners. I mean come on guys, you can do better!
I really don’t come here often, but my daughter wanted a chicken bowl. Ordered food watch a associate clean the counter tops with cleaning solution. I asked associate not to spray cleaning solution around food. Manager stood there and didn’t say anything.I won’t be coming back to this location anymore. Poor service and employees are the worst.
They are consistently out of certain items. Staff has an attitude every time I come here.
very unkept, unclean including the tables, floors, bathrooms and the staff was very rude and unprofessional. today was first time there and will be my last.
I've held off for a while on reviewing this place but I'm not anymore. This location has some of the most ignorant and disrespectful employees around. If you don't like your job then quit! Not only are the employees worthless but the place itself is always a mess. Tables are never cleaned, the drink area is always a mess, you're lucky if there's any soda that actually has syrup because they barely change out the boxes. When making your meal, they just throw everything on. Especially when you get tacos, you can't even pick them up to eat them because everything was just thrown on. If I wanted a bowl, I would get a bowl! I got a steak burrito tonight but you would swear it was a rice burrito. Even when they wrapped it up it looked like junk (see pic). I'm just tired of little, disrespectful, children who think that the only people that matter are themselves! This place NEEDS TO CLEAN HOUSE! Fire all these little kids and clean the place up because it's ridiculous and I'm done with this place.
One of the worst location. 3rd time same thing. Their closing time is 10pm I was there at 7:50. Still no FAJITAS(third time in a row). On top of that the guy doing my order was very polite and while making my bowl I asked for little bit mor Queso. He added it. The Girl next to him told us Rudely “now it will costs you double”. I was like seriously? I wasn’t asking to Double the quantity, still Double charge?. So I ask how? You must have told me before adding it. She literally threw both my veggies bowl in Garbage. And gave me another. Normally when this kind thing happens they can just remove extra charge. Here they literally wasted all the thing. Bot a good customer service.
I got a chicken bowl and some chips. Chips were stale unfortunately. I've had them fresh before and they were very good. Salty lime flavored. Also, the different fresca, lemonade, agua drinks were all awesome.
This used to be my spot. Completely downhill, management‘s terrible. They keep raising their prices all the time ,every single time I come. Order a bowl today Hardly no chicken at all. This is turned into one of the worst Chipotles in Delaware. I go to all of them- stay away.
657 Middletown Warwick Rd, Middletown, DE 19709