4737 Concord Pike Spc 850, Wilmington
Called an hour before our scheduled pick up to confirm my order, told that it might be a few minutes after the pickup time. Came in at 430, and they hadn’t even started my order. I didn’t walk out the store until 5. And I heard her tell other customers that they weren’t making any more pretzels, when they’re still scheduled to open for 3 more hours. Just poor customer service all around, there was no offer for compensation or apologies. Just bad service.
I went for an interview she told me to call her back and she never responded or anything.
26 minutes for cinnamon nuggets ...5 employees ..only 2 customers ahead of me ...No care for the customer. Was like 5 zombies just standing there hoping that pretzels would just magically appear ..
Don’t go to this auntie Anne’s I ordered on google and when I went to pickup my order they told me they didn’t have a part of my order. When I asked for a refund on the whole order I was told there wasn’t anything they could do because I ordered through a 3rd party and hadn’t received the money yet. I understand not receiving the money yet, but clearly if I was asking them for the money back there wouldn’t have been anything stopping them from receiving the payment that I made so because there is no way to get in touch with google I have to call my bank to get a refund. It’s very frustrating that a small problem could have been fixed with her just giving me the $2 for the product out of the cash register but not I have to call my bank because your people clearly are unable to fix customer service issues
Terrible service they’re not organized skip my turn twice I finally decided to go some place else the cashier got overwhelmed and left his post and left me standing there I’ll definitely won’t be going to that one anymore what a shame
Huge shout out to the manager Jade and her employees who went above and beyond to make my Girl Scout troop feel welcome. They had a blast learning about the ins and outs of pretzel making!!
Best pretzels around.
Best pretzels around!!
I'm not really a fan. However somone in my family is.
Love the pretzels!
One of the few places I HAVE to stop at when I go to the mall. They are great for a fast treat and have added a bunch of new choices. Thier cinnamon pretzels are still by far my favorite. The Auntie Anne's in the concord mall is one of the best in the area, they give speedy service and offer good quality food.
These pretzels are amazing. Many available options for regular pretzels, cinnamon sugar, almond, etc. They also offer small, bite sized nugget pretzels that are just as enjoyable. They taste fresh and never disappoint.
Awesome as always!
4737 Concord Pike Spc 850, Wilmington, DE 19803