With an order of 6 donuts and half were wrong...some people just don't care to take pride in what they do.
Atmosphere: 2
Food: 2
Service: 1
Recommended dishes: Doughnut
Chatelle McKenney
I order from dunkin every now and than and they never seem to get it right. I ask for an everything bagel with bacon egg and cheese and they cant even get that. They give me just a plain old bagel with it. This is crazy and they will not answer their phone when i call.
Atmosphere: 1
Food: 1
Service: 1
Wael Nafez
Waited 49 minutes for a mobile order of 12 donuts, wasn’t busy at all, only one person was ahead…..
Atmosphere: 1
Food: 1
Service: 1
Bobby Destrampe
To slow on getting food out to
Atmosphere: 4
Food: 1
Service: 1
Recommended dishes: Sausage Egg and Cheese
Elizabeth
We went through drive through and we were customer number 7155. My daughter got a drink and I got a coffee. We also asked for 10 munchkin doughnuts in variety form and didn't get much of a variety and they were hard. Customer service is very blah also.
Atmosphere: 1
Food: 1
Service: 1
Brie Williams
Victoria took my order and made my drink just right!!! And I got out of there so fat!! Doing great girl!
Atmosphere: 5
Food: 3
Service: 5
Erica Belton
Generally I would not have anything to say other than "I love Dunkin's Midnight Roast hot coffee." However, this morning as I approached the drive-thru and asked the young lady something about the company she works for app, I was clearly told she knows nothing about the app, it is my responsibility to have the coupon ready (basically). Here is my concern, if this establishment is going to have an app, employee's should be trained to assist customers (if needed). If employees are trained or have knowledge and feel like it is not there responsibility to assist customers with the app that too is questionable, on a customer service level. Nevertheless, customer service is priority. Even when the product is not so great, customer service is often the foundation of people returning, I think I will move on.
Atmosphere: 2
Food: 3
Service: 2
Ka Ste
My husband waited for over 5 minutes just to be helped. He was the only one waiting. No contact with anyone.
Service: 1
Colleen S
I visited this recently updated to the new "Dunkin" brand location mid-morning on a weekday. Since it was recently updated, the store appears clean and well maintained. I ordered 1 donut and a hot chocolate. Both were good, although the donut wasn't as fresh as I would imagine it should be since it was still morning time. However, it was still good, and it didn't stop me from eating it.? Staff was quick, efficient and friendly.
Atmosphere: 5
Food: 4
Service: 5
Cherish Benson
I usually prefer Dunkin' donuts over the other coffee shops in Crestview . I would usually go to the one in Destin, but I decided to drive thru the one by my house.(6 miles away.) I would go everyday and never used the app. My daughter told me to use the app to get points and earn rewards. So I started using app. I figured staff would be knowledgable about the app , but i guess not. I purposely went 12 ×s in Nov to unlock certain points. Several times my points didnt get scanned or I was charged full price when using a free reward. When I would ask the barista questions about the app, they give me weird looks and wouldnt give me correct info.So I would ask for the manager to explain and hed explain it properly for me. It's just too much for me to drive to Dunkin every single day Faithfully just to try to get points. To get a free drink offer to only have app not work have the time or charged full price for your reward after they scan your barcode and then your offer disappears. Waist of my time every morning. There are more options at Dunkin but, at least starbucks doesnt give you weird confusing looks and there apps work correctly. The last time I drove thru I told the manager I wont be coming back. Ive drivin thru dunkin for years! Spent thousands there throughout the years. Im always kind to the staff. But the past few encounters since the new opening havent been the greatest way to start the morning.Ill give Starbucks a chance again.
Ordered from this Dunkin in the drive-through with my parents in tow. They usually order from Starbucks, and thankfully, the employee was able to understand what they wanted with the items even being on the menu. There was a pretty long wait in the drive-through line for some reason, but they were very friendly and got our order right.
With an order of 6 donuts and half were wrong...some people just don't care to take pride in what they do.
Atmosphere: 2
Food: 2
Service: 1
Recommended dishes: Doughnut
I order from dunkin every now and than and they never seem to get it right. I ask for an everything bagel with bacon egg and cheese and they cant even get that. They give me just a plain old bagel with it. This is crazy and they will not answer their phone when i call.
Atmosphere: 1
Food: 1
Service: 1
Waited 49 minutes for a mobile order of 12 donuts, wasn’t busy at all, only one person was ahead…..
Atmosphere: 1
Food: 1
Service: 1
To slow on getting food out to
Atmosphere: 4
Food: 1
Service: 1
Recommended dishes: Sausage Egg and Cheese
We went through drive through and we were customer number 7155. My daughter got a drink and I got a coffee. We also asked for 10 munchkin doughnuts in variety form and didn't get much of a variety and they were hard. Customer service is very blah also.
Atmosphere: 1
Food: 1
Service: 1
Victoria took my order and made my drink just right!!! And I got out of there so fat!! Doing great girl!
Atmosphere: 5
Food: 3
Service: 5
Generally I would not have anything to say other than "I love Dunkin's Midnight Roast hot coffee." However, this morning as I approached the drive-thru and asked the young lady something about the company she works for app, I was clearly told she knows nothing about the app, it is my responsibility to have the coupon ready (basically). Here is my concern, if this establishment is going to have an app, employee's should be trained to assist customers (if needed). If employees are trained or have knowledge and feel like it is not there responsibility to assist customers with the app that too is questionable, on a customer service level. Nevertheless, customer service is priority. Even when the product is not so great, customer service is often the foundation of people returning, I think I will move on.
Atmosphere: 2
Food: 3
Service: 2
My husband waited for over 5 minutes just to be helped. He was the only one waiting. No contact with anyone.
Service: 1
I visited this recently updated to the new "Dunkin" brand location mid-morning on a weekday. Since it was recently updated, the store appears clean and well maintained. I ordered 1 donut and a hot chocolate. Both were good, although the donut wasn't as fresh as I would imagine it should be since it was still morning time. However, it was still good, and it didn't stop me from eating it.? Staff was quick, efficient and friendly.
Atmosphere: 5
Food: 4
Service: 5
I usually prefer Dunkin' donuts over the other coffee shops in Crestview . I would usually go to the one in Destin, but I decided to drive thru the one by my house.(6 miles away.) I would go everyday and never used the app. My daughter told me to use the app to get points and earn rewards. So I started using app. I figured staff would be knowledgable about the app , but i guess not. I purposely went 12 ×s in Nov to unlock certain points. Several times my points didnt get scanned or I was charged full price when using a free reward. When I would ask the barista questions about the app, they give me weird looks and wouldnt give me correct info.So I would ask for the manager to explain and hed explain it properly for me. It's just too much for me to drive to Dunkin every single day Faithfully just to try to get points. To get a free drink offer to only have app not work have the time or charged full price for your reward after they scan your barcode and then your offer disappears. Waist of my time every morning. There are more options at Dunkin but, at least starbucks doesnt give you weird confusing looks and there apps work correctly. The last time I drove thru I told the manager I wont be coming back. Ive drivin thru dunkin for years! Spent thousands there throughout the years. Im always kind to the staff. But the past few encounters since the new opening havent been the greatest way to start the morning.Ill give Starbucks a chance again.
Food: 3
Restaurantji Recommends
Ordered from this Dunkin in the drive-through with my parents in tow. They usually order from Starbucks, and thankfully, the employee was able to understand what they wanted with the items even being on the menu. There was a pretty long wait in the drive-through line for some reason, but they were very friendly and got our order right.
Food: 4
Service: 4
Recommended dishes: Munchkins Donut Hole Treats, Hash Browns, Wake-Up Wrap - Sausage Egg and Cheese
I asked for a bagel and cream cheese and this is what I get?? Like why bother putting that little schmear…. Inch thick next time!
Great coffee and food. Very friendly and fast service. Go get some now!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Croissant, Sausage Egg and Cheese, Bagels
Extremely busy Dunkin. Rapid and excellent service. Cheerful, friendly staff.
Atmosphere: 5
Food: 5
Service: 5
Average dunkin donuts experience. Your best off ordering a coffee and small snack without expecting an over the top experience.
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Hash Browns