Terrible Service. I ordered through the app for pickup and when I got there and the dude said they already closed way earlier than their actual closing time. Told me to get a refund through the app but it doesn’t want to give me my money back.
Atmosphere: 1
Service: 1
Mackenzie
This butrger king is always disgusting! Especially the bathrooms . Also the Haitians that work here, they only do the grill and a lot of time they don’t wear gloves! How do you touch peoples food with bare hands??? I would definitely go to another BK!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: French Fries
Dana Johnson
Do not go school days from 4 to 5. Playground is
Atmosphere: 3
Food: 3
Service: 3
La
Happy Halloween! I ordered from here for tonight for Halloween from here for doordash to be delivered. However, after receiving my order from here this evening it was missing my goddaughters chicken fries. She is recovering from a knee surgery and that’s literally the only thing she wanted. My nephews sister went to pick up items from another restaurant to try and make my cousin happier about her missing chicken fries. I’ve eaten here so many times in the past and I typically will dine in with my ex husband, we both do enjoy how stuff is well stocked and they are never short to include sauces. The extra napkins in my glove compartment don’t go unnoticed for when my son pisses in the backseat or spills something. I just hope they start checking the bags for delivery orders, it will make doordash run a lot smoother! Have a happy holiday season! Mazel!
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: French Fries, Cheeseburger, Whopper
Jephney Herring
The tables trashy the floor trashy the play area trashy. The ground horrible the bathroom. The toilet door broken a urinal at the front, one of their toilets were missing. The kitchen door was missing.
Atmosphere: 1
Food: 2
Service: 3
Recommended dishes: Whopper
Crystal Ashley
I had a wonderful experience in the morning when I went to get a couple of breakfast sandwich meals, Sharia was so helpful and kind and made my entire experience at this Burger King wonderful. She was so pleasant and kind compared to how that staff used to be. Thank you so much Sharia, we will be back!
Atmosphere: 5
Food: 5
Service: 5
Crystal B.
I had a wonderful breakfast experience at this Burger King. Sharia was so helpful and very kind and a pleasure to have a conversation with. She helped me with my order and made it an enjoyable visit. Thank you!
B Raw Hospitality 12 (Hospitality reviews)
Very friendly staff, and it’s your typical American fast food. French toast stick are vegan and really good. Also the French fries Burger King uses are vegan and not with beef fat. We will definitely go back and visit since everyone has the guilt of indulging in a fast food knowing it’s not the best food for you ?!!
A female staff was cleaning tables and doing a great job. The male that took our order creeper me out when he put his fingers inside our 2 cups to hand them to us while empty..fries much better now that they are not double
Atmosphere: 5
Food: 5
Service: 4
WT TW
I don’t know what happened here! We were used to purchase food at this location frequently. The location is very convenient for us because is near our home. I think that probably we easily were generating around $100.00 - $120.00 in monthly profit, to this BK location. Their customer service used to be extremely efficient and the attention to the details of the orders from behalf of the employees was remarkably good. It was our prefered BK spot! I don’t know what happened but the entire thing crashed and is burning. The last four orders we have placed through the window have been all messed up. You order something they give you whatever they want to give you instead, they give you an attitude if you aske them to fix the order, they charge you for items that you ordered nut they didn’t included in the bags, they just completely ignore the details regarding customer preferences. This is the worst Burger King branch in the Plantation/Davie area at this moment in time! Tonight we went to order 3 custom sandwiches, nothing fancy extra mayo, no pickles, add cheese, etc . . . After waiting around 8 minutes W/O no previous customers at all in line, the entire order was handed all wrong! I asked the cashier girl if she was sure the items were the correct items that I originaly ordered, because I checked the note and it was missing a detail I told her when the order was place. She warranted that the order was correct. I was onligated to show her the items and explain the details of the order a couple of times again. After she realized that they gave us the items with the wrong specs that we asked, she took one of the sandwiches, and probably remade it or probably not, probably they just replaced the components that were wrong. My wife and me were kind of scared, we though that they were probably might even spit in the sandwich. We waited 8 minutes again and the sandwich came and was handed to us. No apologies, nothing not even a "thank you for waitting". I mean brother when you work in this places you need to pay attention to what you are doing. You are not supposed to be talking with your colleagues when you are taking, or working a customer’s order because you will get distracted for sure, which they were doing there all the time non stop. Or looking at your fingernails meanwhile you talk on the phone with whatever you was talking on the cell phone in front of the cash register! The customers pay your salary, please respect your customers and appreciate that they are supporting your job by choosing to buy food in the place you are working! This Burger King has been sucking really bad since a couple of months ago; their service is the worst in their area. The new personnel is not efficient doing their job and aren’t even friendly. They don’t even show basic customer service courtesy. Honestly the owner of this place should consider seriously to put an efficient supervisor during nigth hours, or getting rid of the employees that they have and replace them with efficient people who know how to deal with customers, or closing the place for good. The last purchase we made there was tonight 8/20/2023 between 8:15PM and 8:40PM. A windows order that should take only 5 minutes maximum took around 20 minutes in the entire process. What is that? I mean this is a fast food place! A place that sell food at a fast pace! It is ridiculous. And on top of that, orders with wrong or missing items, that were ordered and charged but never delivered to the customers, wrong sandwiches configurations, seasoned with an extremely poor customer service courtesy. It is a shame of a place to eat. Having seen that, I honestly cannot imagine how bad potentially the sanitary conditions inside this place are. Is a shame and sad too, it used to be a good place a year ago. Now it makes you feel that you are in a low life ghetto!
Atmosphere: 1
Food: 1
Service: 1
Al Guil
Music was extremely loud, andvstaff doesn't acknowledge the customers arrival to the store.
Atmosphere: 1
Food: 3
Service: 1
SincroNia L'ange
Go find some OTHER Burger king. When I got to drive thru they asked me for my order when I placed it they told me they didn’t have drive thru. Thank god there’s many, one right on pine island very close. This people didn’t want to give drive thru service because their manager was on break… ??They refused to give me their managers name. GM asap change these people whenever your can. ALL THE SHIFT. Extremely rude. this happened June 3rd at night. Been a regular for years, never been treated like this here before. Never coming back.
Bob B.
If I could leave zero stars, I would. The absolute worst customer service I've ever experienced .......you being short staffed is not the customers problem. You should still make an effort to provide quality service....... if not, just close the store.
This burger king has an indoor play area. I wish more places would bring them back!Kid-friendliness: There's an indoor play area
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: French Toast Sticks, French Fries, Original Chicken Sandwich, Chicken Nuggets
A very tired and largely un-kept store. It felt dirty. This is a store that is fully depreciated and needs replacement.
Atmosphere: 1
Food: 4
Service: 3
Recommended dishes: Onion Rings, Impossible Whopper
Terrible Service. I ordered through the app for pickup and when I got there and the dude said they already closed way earlier than their actual closing time. Told me to get a refund through the app but it doesn’t want to give me my money back.
Atmosphere: 1
Service: 1
This butrger king is always disgusting! Especially the bathrooms . Also the Haitians that work here, they only do the grill and a lot of time they don’t wear gloves! How do you touch peoples food with bare hands??? I would definitely go to another BK!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: French Fries
Do not go school days from 4 to 5. Playground is
Atmosphere: 3
Food: 3
Service: 3
Happy Halloween! I ordered from here for tonight for Halloween from here for doordash to be delivered. However, after receiving my order from here this evening it was missing my goddaughters chicken fries. She is recovering from a knee surgery and that’s literally the only thing she wanted. My nephews sister went to pick up items from another restaurant to try and make my cousin happier about her missing chicken fries. I’ve eaten here so many times in the past and I typically will dine in with my ex husband, we both do enjoy how stuff is well stocked and they are never short to include sauces. The extra napkins in my glove compartment don’t go unnoticed for when my son pisses in the backseat or spills something. I just hope they start checking the bags for delivery orders, it will make doordash run a lot smoother! Have a happy holiday season! Mazel!
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: French Fries, Cheeseburger, Whopper
The tables trashy the floor trashy the play area trashy. The ground horrible the bathroom. The toilet door broken a urinal at the front, one of their toilets were missing. The kitchen door was missing.
Atmosphere: 1
Food: 2
Service: 3
Recommended dishes: Whopper
I had a wonderful experience in the morning when I went to get a couple of breakfast sandwich meals, Sharia was so helpful and kind and made my entire experience at this Burger King wonderful. She was so pleasant and kind compared to how that staff used to be. Thank you so much Sharia, we will be back!
Atmosphere: 5
Food: 5
Service: 5
I had a wonderful breakfast experience at this Burger King. Sharia was so helpful and very kind and a pleasure to have a conversation with. She helped me with my order and made it an enjoyable visit. Thank you!
Very friendly staff, and it’s your typical American fast food. French toast stick are vegan and really good. Also the French fries Burger King uses are vegan and not with beef fat. We will definitely go back and visit since everyone has the guilt of indulging in a fast food knowing it’s not the best food for you ?!!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
A female staff was cleaning tables and doing a great job. The male that took our order creeper me out when he put his fingers inside our 2 cups to hand them to us while empty..fries much better now that they are not double
Atmosphere: 5
Food: 5
Service: 4
I don’t know what happened here! We were used to purchase food at this location frequently. The location is very convenient for us because is near our home. I think that probably we easily were generating around $100.00 - $120.00 in monthly profit, to this BK location. Their customer service used to be extremely efficient and the attention to the details of the orders from behalf of the employees was remarkably good. It was our prefered BK spot! I don’t know what happened but the entire thing crashed and is burning. The last four orders we have placed through the window have been all messed up. You order something they give you whatever they want to give you instead, they give you an attitude if you aske them to fix the order, they charge you for items that you ordered nut they didn’t included in the bags, they just completely ignore the details regarding customer preferences. This is the worst Burger King branch in the Plantation/Davie area at this moment in time! Tonight we went to order 3 custom sandwiches, nothing fancy extra mayo, no pickles, add cheese, etc . . . After waiting around 8 minutes W/O no previous customers at all in line, the entire order was handed all wrong! I asked the cashier girl if she was sure the items were the correct items that I originaly ordered, because I checked the note and it was missing a detail I told her when the order was place. She warranted that the order was correct. I was onligated to show her the items and explain the details of the order a couple of times again. After she realized that they gave us the items with the wrong specs that we asked, she took one of the sandwiches, and probably remade it or probably not, probably they just replaced the components that were wrong. My wife and me were kind of scared, we though that they were probably might even spit in the sandwich. We waited 8 minutes again and the sandwich came and was handed to us. No apologies, nothing not even a "thank you for waitting". I mean brother when you work in this places you need to pay attention to what you are doing. You are not supposed to be talking with your colleagues when you are taking, or working a customer’s order because you will get distracted for sure, which they were doing there all the time non stop. Or looking at your fingernails meanwhile you talk on the phone with whatever you was talking on the cell phone in front of the cash register! The customers pay your salary, please respect your customers and appreciate that they are supporting your job by choosing to buy food in the place you are working! This Burger King has been sucking really bad since a couple of months ago; their service is the worst in their area. The new personnel is not efficient doing their job and aren’t even friendly. They don’t even show basic customer service courtesy. Honestly the owner of this place should consider seriously to put an efficient supervisor during nigth hours, or getting rid of the employees that they have and replace them with efficient people who know how to deal with customers, or closing the place for good. The last purchase we made there was tonight 8/20/2023 between 8:15PM and 8:40PM. A windows order that should take only 5 minutes maximum took around 20 minutes in the entire process. What is that? I mean this is a fast food place! A place that sell food at a fast pace! It is ridiculous. And on top of that, orders with wrong or missing items, that were ordered and charged but never delivered to the customers, wrong sandwiches configurations, seasoned with an extremely poor customer service courtesy. It is a shame of a place to eat. Having seen that, I honestly cannot imagine how bad potentially the sanitary conditions inside this place are. Is a shame and sad too, it used to be a good place a year ago. Now it makes you feel that you are in a low life ghetto!
Atmosphere: 1
Food: 1
Service: 1
Music was extremely loud, andvstaff doesn't acknowledge the customers arrival to the store.
Atmosphere: 1
Food: 3
Service: 1
Go find some OTHER Burger king. When I got to drive thru they asked me for my order when I placed it they told me they didn’t have drive thru. Thank god there’s many, one right on pine island very close. This people didn’t want to give drive thru service because their manager was on break… ??They refused to give me their managers name. GM asap change these people whenever your can. ALL THE SHIFT. Extremely rude. this happened June 3rd at night. Been a regular for years, never been treated like this here before. Never coming back.
If I could leave zero stars, I would. The absolute worst customer service I've ever experienced .......you being short staffed is not the customers problem. You should still make an effort to provide quality service....... if not, just close the store.