I urge the management to reassess their hiring practices, as the competence of the staff appears to be lacking. During my recent visit, I experienced an undue wait time of approximately one hour. This delay was further exacerbated by the observation that employees were not actively preparing orders, including mine, which had already been placed. Communication from the staff regarding the delay was non-existent, leaving me uninformed and unattended. It is advisable for the team to improve on their customer service and operational efficiency.
Atmosphere: 1
Food: 1
Service: 1
Laura Thompson
Food has improved. Great service tonight.
Atmosphere: 5
Food: 5
Service: 5
La Joy Morris
Great food and the restaurant was very clean. I had the Asian chicken Salad w/:egg roll.
Atmosphere: 5
Food: 5
Service: 5
Sheetal Obal
We ordered a chicken meal and several sides for my vegetarian daughter and both meals were delicious. The fries were so tasty and the veggie egg rolls were excellent. It is nice to see a fast food with vegetarian options.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Fingerz, Fried White Cheddar Bites
Kenneth Kersey
Had a pick up order. Showed up after the quoted time to allow for my food to be made. I walk in and there are 10 employees just hanging out. Drive through line wrapped around the building. One employee was wiping tables and the rest are just chilling. I waited inside for almost 30 minutes for my order to finally be made when I placed it 40 minutes prior to arriving. This place needs an entire new crew. This is a sick joke.
Atmosphere: 1
Food: 1
Service: 1
LaurieLee Taylor
Nice people, good food a little pricey but worth it for the amount of good
Atmosphere: 5
Food: 5
Service: 5
Nicholas Wright
Went with my family we noticed employees standing in parking lot (not big deal they could have been on break)we ordered 4 salads my mother in law asked to substitute items they where not she did not receive her extra tomatoes. All of our egg rolls where burnt for our zensation salads. When I went to the restroom 4 to 5 male employees where jammed in a restroom with one urinal and two small stalls and the whole thing smelled like weed. Some of the staff where swearing and being rude to other staff asking for help and blatantly disregarding what management was asking them to while being rude to management and Uber eats drivers to! There is a massive staff issue at this location if this is a franchise location the owner needs to help management out, if it's a corporate location the District manager and HR need to help the manager out. There are several employees putting the burden of work on few employees actually doing their job along with blatantly disrespectful attitudes towards management and customers.
Atmosphere: 1
Food: 1
Service: 1
The Country Club Boys
This zaxbys always has something wrong with it. Everytime my orders is messed up, order a wings and things and get a salad. Ask for sweet tea at the drive thru and get unsweet. It’s just not consistent at all, the management is poor, it takes forever to get your food, drive thru or in store. The old head who’s the manager needs to change hands this stuff happens on a consistent basis and he don’t care. I believe his name is Jimmy. Zaxbys is supposed to be the ol reliable but I’m consistently getting my meal messed up, some serious change needs to happen on Zaxbys 43rd, I don’t pay to get the opposite of what I ordered. And I’m not exaggerating when I say 75% of the time I go in and my order is messed up, it can never go fluently. Disappointed to say the least, hope cooperate can figure something out this is supposed to be the best zaxbys in town
This is the worst run Zaxby's I think in the state. Terrible customer service and the drive-thru is never running smoothly. I waited 20 minutes for a salad and was told at the window they didn't have any salad. Just needs new management. Will not be going
Atmosphere: 4
Food: 2
Service: 1
Recommended dishes: Salads
Jennifer
The house salad was bigger than I expected, fresh ingredients and the toast hit the spot.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Salads, Grilled Chicken
Sadok Bazile
Great spot for a quick bite if you’re in the area.
Good experience.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cobb Salad
I urge the management to reassess their hiring practices, as the competence of the staff appears to be lacking. During my recent visit, I experienced an undue wait time of approximately one hour. This delay was further exacerbated by the observation that employees were not actively preparing orders, including mine, which had already been placed. Communication from the staff regarding the delay was non-existent, leaving me uninformed and unattended. It is advisable for the team to improve on their customer service and operational efficiency.
Atmosphere: 1
Food: 1
Service: 1
Food has improved. Great service tonight.
Atmosphere: 5
Food: 5
Service: 5
Great food and the restaurant was very clean. I had the Asian chicken Salad w/:egg roll.
Atmosphere: 5
Food: 5
Service: 5
We ordered a chicken meal and several sides for my vegetarian daughter and both meals were delicious. The fries were so tasty and the veggie egg rolls were excellent. It is nice to see a fast food with vegetarian options.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Fingerz, Fried White Cheddar Bites
Had a pick up order. Showed up after the quoted time to allow for my food to be made. I walk in and there are 10 employees just hanging out. Drive through line wrapped around the building. One employee was wiping tables and the rest are just chilling. I waited inside for almost 30 minutes for my order to finally be made when I placed it 40 minutes prior to arriving. This place needs an entire new crew. This is a sick joke.
Atmosphere: 1
Food: 1
Service: 1
Nice people, good food a little pricey but worth it for the amount of good
Atmosphere: 5
Food: 5
Service: 5
Went with my family we noticed employees standing in parking lot (not big deal they could have been on break)we ordered 4 salads my mother in law asked to substitute items they where not she did not receive her extra tomatoes. All of our egg rolls where burnt for our zensation salads. When I went to the restroom 4 to 5 male employees where jammed in a restroom with one urinal and two small stalls and the whole thing smelled like weed. Some of the staff where swearing and being rude to other staff asking for help and blatantly disregarding what management was asking them to while being rude to management and Uber eats drivers to! There is a massive staff issue at this location if this is a franchise location the owner needs to help management out, if it's a corporate location the District manager and HR need to help the manager out. There are several employees putting the burden of work on few employees actually doing their job along with blatantly disrespectful attitudes towards management and customers.
Atmosphere: 1
Food: 1
Service: 1
This zaxbys always has something wrong with it. Everytime my orders is messed up, order a wings and things and get a salad. Ask for sweet tea at the drive thru and get unsweet. It’s just not consistent at all, the management is poor, it takes forever to get your food, drive thru or in store. The old head who’s the manager needs to change hands this stuff happens on a consistent basis and he don’t care. I believe his name is Jimmy. Zaxbys is supposed to be the ol reliable but I’m consistently getting my meal messed up, some serious change needs to happen on Zaxbys 43rd, I don’t pay to get the opposite of what I ordered. And I’m not exaggerating when I say 75% of the time I go in and my order is messed up, it can never go fluently. Disappointed to say the least, hope cooperate can figure something out this is supposed to be the best zaxbys in town
Atmosphere: 1
Food: 3
Service: 1
That Asian salad was Amazing!?
Atmosphere: 3
Food: 4
Service: 4
Restaurantji Recommends
This is the worst run Zaxby's I think in the state. Terrible customer service and the drive-thru is never running smoothly. I waited 20 minutes for a salad and was told at the window they didn't have any salad. Just needs new management. Will not be going
Atmosphere: 4
Food: 2
Service: 1
Recommended dishes: Salads
The house salad was bigger than I expected, fresh ingredients and the toast hit the spot.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Salads, Grilled Chicken
Great spot for a quick bite if you’re in the area.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Chicken Fingerz, Salads, Grilled Chicken
Kid-friendliness: Kid friendly
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Chicken Fingerz
I love Zaxby's. It's by no means the best, but the Big Zax Snack is really good, I recommend.