10400 Philips Hwy, Jacksonville
I go to Taco Bell often. But as low as my Taco Bell standards are this location takes the cake. Got there at 7:40am for breakfast in the drive through. Sat there for 10 min. No reply. All the lights in the kitchen were off but there were two cars parked out front. Their food is good but when I'm in a hurry and I can't even order. We have a problem . About 3 years ago this was a decent location. I had to drive to a different location for my food. Just beware and don't order breakfast here! If you even could...
This location is TERRIBLE. My first option for was closed so I thought I would give this place a try with their breakfast menu. I was the only one there, and after I saw the reviews, I now know why. After trying to clearly say what I wanted to order, the lady on the speaker told me Just pull to the window before I was even finished. Once i got to the window, I guess they were preparing my food. Halfway through this, she asked for my order again. Then a different woman came to the window to collect my payment. I asked if I could add a drink to my order since I wasn't done ordering. She just rolled her eyes and asked in a rude tone "wanna add anything else?" Also mumbling under her breath. She gave me my order and sat my credit card ON TOP of my drink, which almost fell to the ground. These employees were rude and honestly have some kind of anger towards the customers. Will never go to this location again.
Worst service ever. Nobody came to take our order for 10 min then someone asked us to use machine. This machine was confusing but we managed to place the order but this machine would not give physical receipt. I asked for one and I was told that it's not possible so I ask for refund and I was told that impossible. I worked for taco bell so I know that it's not true. This employee and the manager were rude and stopped responding to me. At this point I took my car to drive through and asked for the same. A employee threatened that they will call the cops on me. I said go ahead. Now magically they were able to refund. Worst rude manager ever no apology. Refund was $2 short. I had to honk multiple times to get attention. Stay away
I wish I knew what happened to this place. It's close by my work cheap prices the food used to be good an order was always right. Nowadays you'd be lucky to even have someone working cooking food. I don't even bother going to this one anymore. Last few times I went I either waited in line for over 30 minutes to be told only one person's working inside or that it's too early at almost 7:30 a.m. to order breakfast. What a waste
The line was long but the service was surprisingly quick and the worker at the window was very pleasant. My special order was done correctly.
Any restaurant that makes me feel like asking for food off the menu is too much worl, deserves 0 stars. Then when I went to order the second order I verbally heard the cashier complaining abou "all this extra labor" won't be back to this location
Do ever ask for beans and sauce and receipt at this location. That’s what I was told to night. And ya cash only at the drive through and no receipt is the new policy with cold thick dump of beans. I really miss DelTaco in this town
My order was not correct but the food was good. I just accepted the order because they gave me nacho fries instead of just nachos. Lol I like the fries so it was good. The service was good and fairly quick. The young lady was friendly. She was patient while I put my credit card & receipt away before handing my food. Good day, this time.
Restroom had no lights and the entire restaurant smelled like a dirty mop. The people were nice though. We walked out without ordering due to the smell.
Drink was partially carbonated water with what tasted like some kind of cleaning agent , we received the wrong order after we ask if it was correct due to we live a good distance away and it had happened there before. Told after we ask for a receipt it was in the bag it wasn't the food we did receive was a taco salad with brown wet slimey lettuce on it we had to throw the entire order away since our receipt was not in the bag.
Terrible. We asked if we can order a quesadilla for my kid that's w plain cheese and not spicy. They said yes. We also ordered a taco supreme meal. As we drove off for our journey back to NJ, I realized my taco supremes were not supremes... they were plain tacos w no sour cream. My 2 year old son also spit out his quesadilla so when I tasted it, it was spicy. Anyone with a hungry 2 year old knows what a pain this is... thank you for giving me a screaming kid and I am now an annoyed mother who just wants her taco supremes and a little peace and quiet.
Pretty laid back location. Very clean and quiet. Staff was respectful food was hot. even the restroom was clean! I ordered my usual Mexican pizza substituting the beef with rice instead and a Nachos bell grande, i got it in less than 3 minutes and my order was correct. thankful for nicely run businesses.
Order was not complete...thought it was fixed and drove away then realized an item was completely missing. Went back to drive thru....young cashier very nice but older female manager was indifferent. Not even an I'm so sorry.
Y'all please fire that fat white chic with the bad attitude. No cars in the parking lot but she wants to rush me thru my order & serve cold food. I tossed it. Not worth my gas to get a refund. I don't trust big mean fast food workers. The only decent thing on your menu is the mountain dew.
Look don't go here for breakfast. Half the time there not even open over an Hour after 7. Decent for lunch. But they will either have no one opening. Or if they ARE there they'll look you dead in the eye and ignore you :(
I have to say this Bell location has some great people working at it. Great service 👍
BAD, BAD, BAD. I drove out of my way about 6pm today to get a couple of burritos. When I got to the drive up speaker I was greeted with, "We are out of chips now." I ordered my burritos and drove to the window. After waiting about 5 minutes nobody came to the window. I could see them inside but nobody told me how much my order was or greeted me. I had to sit there and look at the dirt and grease on the wall under the dirty window. I finally left. Don't think I will be going back.
Busy night waited a long time in drive thru for food BUT when I got my food it was fresh and delicious! Everything was worth the wait. I got the Chalupa Supreme Box and it was AMAZINGLY delicious! Tasted like I was not eating fast food at all. I paid $5.99 and it felt like I was ripping them off. I feel like going back to tip them for the satisfaction!!!
I’m a Taco Bell connoisseur and let me tell you that this one makes the top of the list. From great food to fantastic customer service I’ve been nothing but surprised. Keep doing the good work Taco Bell on Phillips highway in Jacksonville FL. If you happen to get Marysa then you know you’ll have a great experience.
10400 Philips Hwy, Jacksonville, FL 32256