Taco Bell

5151 FL-109 W, Jacksonville
(904) 731-8678

Recent Comments

Sindy Lee

It’s neither fast nor food. Don’t bother trying to order ahead on the app - I ordered at 12:40pm today and the app said it would be ready by 12:46pm. When I arrived at 1pm they hadn’t started making my order yet. Although there was a total of 5 customers in the store and maybe 2 cars in the drive-through, it took me 15 minutes of waiting to be able to even ask when my order was ready. Then they made the order of everyone in the store who ordered after me. Even those people who needed their drinks or nacho sauce needed to wait a long time before catching a staff member to ask for missing part of their order. Although I’ll give the staff the benefit of the doubt as they’re probably understaffed and overworked, they really didn’t care at all about customer service. The food was all right, but god what a frustrating time trying to get my food quick and to-go.

Cheryl Meneely

Your Food Is Awesome And The Staff Is GREAT. Mr. Chaz. Deserves An Extra Bonus For Going Above And Beyond.

Rafael Nazario

The worst car thru service ever. The employee did not know how to take orders. He should be not working there. We did not understand what he was talking and too long to take the orders.

J. Thompson

My once a year taco Bell stop. Doesn't disappoint.

brandi prevost

The guy at the counter kept wiping his nose with his hand no gloves then tried to get my food with the same booger hands no gloves nasty

Scotty Cook

Waited a clocked time of 15 minutes in drive though. They were out of fries (so no nacho fries), cinni-bits, and even change (so I couldn't pay in cash). Employees had no since if urgency and service sucked.

Alix Walker

They don’t take your order. Make you sit in the drive-tho and won’t answer at all. They don’t care for there customers and only them selfies. I would give them no stars if I could. This Taco Bell is the worst I have ever seen. At least the other care about you. These guys will let you sit in the drive-tho for 30 mins and not help you at all.


Easily, the dirtiest Taco Bell I've been to in 20 years. Employee says it's a franchise store. Don't know what that means, but if it means trash around the exterior, employees lounging by the doors on their cigarette breaks, broken drive through signs, and more...he hit the nail on the head. I'm afraid to eat what they put in the bag.

Christopher Rigle

Been stuck in the drive thru for close to 20 mins, and haven’t been spoken to for almost that entire time. The drive thru line doesn’t have an option for get out of line.. but one of the workers had a chance to walk out to take a smoke break. Absolutely disgraceful

Melodie Jones

Every time I eat there they mess up my order. They either forget things or don't get it the way I ordered it. Employees don't act like they know what they are doing.

Dee Jackson

Toca Bell is very good. The cashiers are always nice and friendly.

Mark Harris

Ordered 2 cheesy bean and rice burritos. The cheese wasn't real cheese, but cheese sauce. Not much beans and rice in the burritos. Very disappointing. The food could be better. When Bill Bell owned Taco Bell, the food was real and decent proportions.

B. Gossett

fresh food clean store Friendly people. I love it. Byron and Pamela Gossett Jacksonville Florida

Neishma Rivera

Mrs.Tamra was amazing!!! She was with only one other person. She made me feel valued and got my food out to me correct and hot. She was also Manning the driveway with a long line and dine in customers!

Danniel Bartley

just went by a Taco Bell their hours clearly state open till 1am the closing crew ignored customer after customer from 12:25 till 1am. that is not good business. I critique every Taco Bell I go to and this one Failed at customer service. This store should have been open till 1am.

Frances Waters

The service was fine no complaints. I was just surprised by how small the nacho supreme is now. I haven't ordered one in several years. It was like half the size I remembered it being.

Sabrinasmiles L

The food was fresh and therefore good. The drink not so much, it was flat and running out, so it lacked the good taste. I did not taste it at first. It was not until the third sip, that I could taste the nastiness. At that time I was to far away from the restaurant to turn away. I was heaed in a different direction, so I ended up just throwing the drink out.


Good food, great prices . Restraint is clean , and the manager is always friendly as well as the staff. We are repeat customers here because they always go out of their way to make sure our orders are correct. Truthfully I try to stay away from most taco bells because they rush making the orders and always mess something up.

Kim Aubuchon

We went through the drive thru here, but had to wait almost ten minutes at the order box because we were stuck between cars and got no answer through the speaker. The man was apologetic for technical problems, but when we got to the window, a different man was working the register and had to ask someone unseen about every action. He handled our money wearing gloves, and then handled the food with the same gloves. They forgot our soda, so I had to go back and go inside. There were only 2 customers, and two workers, with a third visible, sitting in a back room. Again, the first man was very apologetic, but he too was handling food and money without changing gloves. Our food was fine though smashed (as we didn't get sick from the food safety issues we witnessed), but nothing was wrapped correctly and we had to guess which item was which, as they all were wrapped to say burrito supreme. Maybe it was everyone's first day... I won't be going back to this location.

Tasha Morrison

I have been sitting here for 10 minutes and the guy told us he had a large order so hold on. NOONE was in front of us.... 2 cars in the parking lot-total!!! So we decided to go inside to order. As we were inside we saw a driver come through the drive through who ordered and received his food with no problem.... What is wrong with this location?!

Taco Bell
Taco Bell

Taco Bell

5151 FL-109 W, Jacksonville, FL 32216