I was at the Ritz last weekend and the hotel was nice the room no clean at all. Very they offer a credit so it compensates. We have the club service and it was nice the best part was the service by Mike and the Venezuelan girl, sorry forgot her name. Thank you ?
Elizabeth G
Last weekend we stayed at the beautiful RC at Key Biscayne. For Sunday dinner we had reserved IN PERSON earlier that afternoon an outside table at 6:30pm for 5 at Light Keepers. Upon arrival for dinner we were told by the greeter that there wasn’t a reservation under our name. We, of course, were furious at this and concerned that our dinner plans were falling apart. Upon hearing the commotion, Ali intervened and listened carefully to our complaint. She offered us an outside table, which wasn’t a premiere view as we had requested that afternoon while making the reservation in person, but lovely enough. She introduced our waiter James to us, indicating that he would take excellent care of us. Which he did. Ali checked on us several times throughout the dinner making certain that our evening was pleasant and that all our needs were met. Upon hearing that two of our meals weren’t exactly as described on the menu, she ordered those meals recooked & to go. She was extraordinary. She explained that she was only doing her job which was ultimately to please the customer. We have been to many highly regarded resorts which we have loved but the service Ali provided to us last weekend was outstanding. She deserves distinct recognition for making such a difference in the outcome of our stay. Thank you Ali!!
mattc707
We were very excited about the trip and appreciated the nice pool and proximity to the small beach is convenient. The room was partially updated and the hotel itself shows its age but is fine. As some other reviews stated the Ritz really wants to squeeze as much money out of you as possible and for the high price or rooms you really do not get anything. For example the resort fee is $50 which includes coffee but its only behind the bar and you have to wait in line, then if you want it after 8am it is immediately turns to $7 a cup. The kids meals are terribly priced -- $24 for buttered noodles, $24 for a 4oz cheeseburger (which the regular cheese burger is $26 so why would the kids be $24?) $22 for cereal and milk -plus service charge and taxes. The resort fee covers non motorized water sports but not all, so your kids watch a paddle boat go around but they want you to pay extra for that. None of the food at the pool was anything beyond a normal Marriott or Hilton property - frozen chicken fingers, bagged salad etc. Yes I know the glass of red wine is going to be expensive but it could be chilled not sitting out on a 92 degree day. NO self parking allowed so another $50 there a night. Lastly the hallway was dirty when we checked in and never vacuumed all 5 days we were there. A sweet and low wrapper outside our room was the evidence to prove this ! We were offered turn down service 1 of 5 nights so I don't know if that is a staffing issue or what. Staff were all pleasant attentive and friendly. This was a Marriott redemption trip as I am a big Marriott guy but I don't think I would return as it all felt more like a financial punishment than a reward.
HCG23
We really loved this property and found it to be super kid friendly. Our trip was to celebrate my daughter's birthday and the staff was very friendly--we were upgraded to a stunning ocean view suite before arrival. I thought our room was much better than some of the reviews here describe, it was spacious and clean. The property was perfect for kids. They loved running around from the green space to the pool and then out to the beach. Most importantly for my skinny little kids, the pools were bath water warm. It was incredible and my kids didn't want to leave!
Patriciahs
Our first trip to RC Key Biscayne and a most memorable one!! We were in the oceanfront club suite, overlooking the resort and ocean and it was lovely. The property is aesthetically beautiful but it is the people that make the hotel. We had a lot of interaction with Kayla, the Club Level Manager and, as I told her - she was made for that position! She does her job (and more) with such joy it is affective!! She is truly amazing! Also, Cameron & Isabella in the Cub Lounge were extremely attentive and pleasant. We also had a lot of interaction with the Concierge staff and bellman (Mark, Robert, Miguel in particular) and they all lived up to the Ritz Carlton standard - and more! Last, but not least, I cannot forget to mention meeting the best bartender - ever - Reinier!! We had dinner the first evening at the bar next to Light keeper’s restaurant and because of him, had dinner there again the second night. Had he not been off our third & fourth nights, we probably would have had dinner there again. He was knowledgeable, pleasant and fun and rounded off our incredible(and memorable) experience at the Ritz Carlton Key Biscayne. We can’t wait to return!!
Dimitri K
Such an amazing hotel! Everything is great. Great for kids! Bar service is also amazing! Bartender Reiner is the best you can ask for! Very personable, makes great drinks and very knowledgeable! Ask for him when you stay here! Overall an amazing experience!
Tour44691901748
I’ve stayed at several Ritz-Carlton properties and am surprised to see how dated and poorly maintained this particular property is. The location is lovely with a great beach and service is very nice. They need to start with the exterior which looks in rough shape and update the interior also.
sreyes221
12/10! Went for a work conference. Hotel is beautiful and staff is amazing. Would stay here again without hesitation. Plus, the frozen mojitos were on point! Rooms are great and the bed was comfortable. If you’re looking for a nice hotel to relax, this is it. Look no further.
matthewr613
Overall, a strong hotel here but not perfect and a person should know this before going in and spending the money for this expensive of a place. As others have mentioned--the hotel's rooms are fairly underwhelming and not too stylish. They're not bad by any means--just pretty basic. With that said, though, other than replacing the somewhat-stained rugs, there was nothing that was actually straight up bad about the room. (It did have a few random strands of hair from previous guests here and there along with lots of "crumbs" or debris in the halls which indicate a need for better cleaning.) On the other hand, the bed was extremely comfortable and of course I love the wonderful-smelling Diptyque amenities which are the new brand standard at Ritz Carlton hotels. (Major improvement from the previous "Asprey" brand which was made in China.) The staff though were very friendly and pleasant--a real asset for the hotel! I booked using the Amex Fine Hotels and Resorts' program and Jay at the front desk gave me a wonderful upgrade to an executive suite which was several levels above what I had booked. Thanks, Jay--you're the man and set a great tone for being welcomed by the hotel! Pools were nice as well and while the beach was small/narrow (as others have mentioned) it did almost give me a Cancun-vibe (which is by far my favorite beach area) so kudos there as well. Food at Lighthouse was decent--very expensive but good service. Ionnes at dinner (hope I'm spelling his name right) was the epitome of professionalism. The "Ladies and Gentlemen" of this Ritz Carlton are very well-trained overall and really make up for other areas of lesser strength. Overall, would I recommend this hotel? I'd say yes--particularly for families--if one is looking to vacation in the Miami area.
Basart74
The Hotel is very nice , it has good amenities . It is very clean and has excellent customer service in most areas . The check in is very important , it shows the first faces and provides the first impresión , it was excellent . Restaurants were good for the most part . The Mexican restaurant didn’t offer the best service plus is overpriced in my opinion . Pools are clean and the staff is very well trained in how to serve customers and make them Feel welcome . Pool , beach and bar staff were amazing . Valet parking only , $50 per night , resort fee per day is around $50 too.
Great coffee and pastries, delicious cookies and a great barista!
Atmosphere: 5
Food: 5
Service: 5
leidyg596
From service to food to location this hotel is amazing! I had a great stay with great memories. It was a short stay but had everything I needed, From the warm welcome at the front desk, a clean and spacious room with the most comfortable bed, next day perfect breakfast with another warm smile. I will sure be back.
PSUEmily
We (myself, husband, and two sons who are 10 & 13) stayed here for one night before a cruise out of Miami. We were looking for somewhere low key to relax for a day. This was the literal perfect spot for that. Stayed on points--otherwise, it was a bit pricey for us. As we didn't have a car, we didn't leave the property (had we been there longer, we would have ventured out). The food on site was expensive (to be expected) but quite good. We utilized almost all of the amenities included in the Resort Fee; my older son tried ocean kayaking and loved it. My younger son played lots of ping pong and mini golf. We practically had the family pool to ourselves (I think most people were at the beach). The beach area was not as bad as many of the reviews state. You did have to watch out for critters (we saw many washed up Portuguese Man of War), but it was equivalent to the beach quality of the Carolinas (it did not match the Bahamas or Cayman Islands, where we ventured on our cruise, obviously). Yes, it's a narrow strip of sand but it's pretty long and you can walk for awhile along it. There's a great splash pad area if you have little ones and my kids made some friends and played soccer on the lawn. The room was nice and big for four of us and I absolutely adored the bathroom with a separate tub, shower and water closet. If you're looking to relax, this is a great spot. I have heard it can be busy with kids during school breaks, but we went in early February when school was in session, and it was blissfully quiet. If I am ever back in Miami for another cruise, this will be my go-to place for before or after, for sure. It was a quick Uber/Lyft ride to the Port. It's a little bit further from the airport, but worth it to not have to stay in the hustle and bustle of the city or South Beach (not our vibe).
davidwQ2991AX
We’ve been coming here for 15 years for our no-kid long weekend getaways, which is something I can’t say about any other hotel resort. So obviously we love i. It’s the only beach resort in the Miami area that doesn’t feel more urban than beachy. Like at this place you feel like you could be somewhere in the Caribbean. It’s elegant but not stuffy. We love that it has so many good restaurants in property, so we never feel like we have to leave. There’s two (nice) pools. The breakfast buffet is great. They have a lovely spa with nice men’s and women’s facilities (waterfall whirlpool, sauna, steam room). The place is easy and great. There are parts of the facility that are getting a bit long in the tooth. Yes it’s pricey. And it can get crowded with meetings or conferences. But somehow neither of those things ever get in our way here. Speaking of the men’s spa, probably worth calling this out: there’s a guy called Omar who takes care of it all. Something about him stands out - I don’t know, maybe his energy. But every year I come back and every year he greets me enthusiastically and remembers me. He’s like the one person in my life who takes it upon himself to make me relax. Honestly for me, that guy is part of what makes the place feel so good. There are a few other resorts we go to and absolutely love. But this one is kind of our happy place.
Z31onthego
Me, my wife, and two year old LOVED this property. We've been to Miami a few times but this was our first time to Key Biscayne. The property was the closest to the Mexico feel that we have experienced. We were originally staying here for 5 nights but then ended up staying an additional two nights because it was so fabulous. We had an EXCELLENT checkin experience with Kyara. She was able to upgrade our room due to platinum status and was just super friendly and sweet and made us feel warm and welcome. Really everyone we encountered was friendly. We made some awesome memories and got some great pics here. There are several on site bars and restaurants and the hotel always felt lively. It was truly one of our best Ritz experiences! My one suggestion for improvement was that the pool menu needed a couple more options. As for excursions we walked 2.5 miles to the Cape Florida lighthouse and around the park. That was enjoyable. We also drove to Vizcaya Garden on the one cloudy day we had. There is plenty to do in the area. We rented a car b/c it was easier with the carseat to just have it but if adults are traveling here you could totally make do without a car (especially since parking is $50/night - eek!). I'd totally return here. There were no buildings blocking the sun like there are on Miami Beach so that was really nice. There are also neighborhoods that are pleasant to walk through if you're needing somewhere to jog or push a stroller. Usually there are at least a few things that go wrong for a 7 night stay but I'd say everything was just fine and there were no issues worth complaining about. It was truly a magical experience for us!
I was at the Ritz last weekend and the hotel was nice the room no clean at all. Very they offer a credit so it compensates. We have the club service and it was nice the best part was the service by Mike and the Venezuelan girl, sorry forgot her name. Thank you ?
Last weekend we stayed at the beautiful RC at Key Biscayne. For Sunday dinner we had reserved IN PERSON earlier that afternoon an outside table at 6:30pm for 5 at Light Keepers. Upon arrival for dinner we were told by the greeter that there wasn’t a reservation under our name. We, of course, were furious at this and concerned that our dinner plans were falling apart. Upon hearing the commotion, Ali intervened and listened carefully to our complaint. She offered us an outside table, which wasn’t a premiere view as we had requested that afternoon while making the reservation in person, but lovely enough. She introduced our waiter James to us, indicating that he would take excellent care of us. Which he did. Ali checked on us several times throughout the dinner making certain that our evening was pleasant and that all our needs were met. Upon hearing that two of our meals weren’t exactly as described on the menu, she ordered those meals recooked & to go. She was extraordinary. She explained that she was only doing her job which was ultimately to please the customer. We have been to many highly regarded resorts which we have loved but the service Ali provided to us last weekend was outstanding. She deserves distinct recognition for making such a difference in the outcome of our stay. Thank you Ali!!
We were very excited about the trip and appreciated the nice pool and proximity to the small beach is convenient. The room was partially updated and the hotel itself shows its age but is fine. As some other reviews stated the Ritz really wants to squeeze as much money out of you as possible and for the high price or rooms you really do not get anything. For example the resort fee is $50 which includes coffee but its only behind the bar and you have to wait in line, then if you want it after 8am it is immediately turns to $7 a cup. The kids meals are terribly priced -- $24 for buttered noodles, $24 for a 4oz cheeseburger (which the regular cheese burger is $26 so why would the kids be $24?) $22 for cereal and milk -plus service charge and taxes. The resort fee covers non motorized water sports but not all, so your kids watch a paddle boat go around but they want you to pay extra for that. None of the food at the pool was anything beyond a normal Marriott or Hilton property - frozen chicken fingers, bagged salad etc. Yes I know the glass of red wine is going to be expensive but it could be chilled not sitting out on a 92 degree day. NO self parking allowed so another $50 there a night. Lastly the hallway was dirty when we checked in and never vacuumed all 5 days we were there. A sweet and low wrapper outside our room was the evidence to prove this ! We were offered turn down service 1 of 5 nights so I don't know if that is a staffing issue or what. Staff were all pleasant attentive and friendly. This was a Marriott redemption trip as I am a big Marriott guy but I don't think I would return as it all felt more like a financial punishment than a reward.
We really loved this property and found it to be super kid friendly. Our trip was to celebrate my daughter's birthday and the staff was very friendly--we were upgraded to a stunning ocean view suite before arrival. I thought our room was much better than some of the reviews here describe, it was spacious and clean. The property was perfect for kids. They loved running around from the green space to the pool and then out to the beach. Most importantly for my skinny little kids, the pools were bath water warm. It was incredible and my kids didn't want to leave!
Our first trip to RC Key Biscayne and a most memorable one!! We were in the oceanfront club suite, overlooking the resort and ocean and it was lovely. The property is aesthetically beautiful but it is the people that make the hotel. We had a lot of interaction with Kayla, the Club Level Manager and, as I told her - she was made for that position! She does her job (and more) with such joy it is affective!! She is truly amazing! Also, Cameron & Isabella in the Cub Lounge were extremely attentive and pleasant. We also had a lot of interaction with the Concierge staff and bellman (Mark, Robert, Miguel in particular) and they all lived up to the Ritz Carlton standard - and more! Last, but not least, I cannot forget to mention meeting the best bartender - ever - Reinier!! We had dinner the first evening at the bar next to Light keeper’s restaurant and because of him, had dinner there again the second night. Had he not been off our third & fourth nights, we probably would have had dinner there again. He was knowledgeable, pleasant and fun and rounded off our incredible(and memorable) experience at the Ritz Carlton Key Biscayne. We can’t wait to return!!
Such an amazing hotel! Everything is great. Great for kids! Bar service is also amazing! Bartender Reiner is the best you can ask for! Very personable, makes great drinks and very knowledgeable! Ask for him when you stay here! Overall an amazing experience!
I’ve stayed at several Ritz-Carlton properties and am surprised to see how dated and poorly maintained this particular property is. The location is lovely with a great beach and service is very nice. They need to start with the exterior which looks in rough shape and update the interior also.
12/10! Went for a work conference. Hotel is beautiful and staff is amazing. Would stay here again without hesitation. Plus, the frozen mojitos were on point! Rooms are great and the bed was comfortable. If you’re looking for a nice hotel to relax, this is it. Look no further.
Overall, a strong hotel here but not perfect and a person should know this before going in and spending the money for this expensive of a place. As others have mentioned--the hotel's rooms are fairly underwhelming and not too stylish. They're not bad by any means--just pretty basic. With that said, though, other than replacing the somewhat-stained rugs, there was nothing that was actually straight up bad about the room. (It did have a few random strands of hair from previous guests here and there along with lots of "crumbs" or debris in the halls which indicate a need for better cleaning.) On the other hand, the bed was extremely comfortable and of course I love the wonderful-smelling Diptyque amenities which are the new brand standard at Ritz Carlton hotels. (Major improvement from the previous "Asprey" brand which was made in China.) The staff though were very friendly and pleasant--a real asset for the hotel! I booked using the Amex Fine Hotels and Resorts' program and Jay at the front desk gave me a wonderful upgrade to an executive suite which was several levels above what I had booked. Thanks, Jay--you're the man and set a great tone for being welcomed by the hotel! Pools were nice as well and while the beach was small/narrow (as others have mentioned) it did almost give me a Cancun-vibe (which is by far my favorite beach area) so kudos there as well. Food at Lighthouse was decent--very expensive but good service. Ionnes at dinner (hope I'm spelling his name right) was the epitome of professionalism. The "Ladies and Gentlemen" of this Ritz Carlton are very well-trained overall and really make up for other areas of lesser strength. Overall, would I recommend this hotel? I'd say yes--particularly for families--if one is looking to vacation in the Miami area.
The Hotel is very nice , it has good amenities . It is very clean and has excellent customer service in most areas . The check in is very important , it shows the first faces and provides the first impresión , it was excellent . Restaurants were good for the most part . The Mexican restaurant didn’t offer the best service plus is overpriced in my opinion . Pools are clean and the staff is very well trained in how to serve customers and make them Feel welcome . Pool , beach and bar staff were amazing . Valet parking only , $50 per night , resort fee per day is around $50 too.
Restaurantji Recommends
Great coffee and pastries, delicious cookies and a great barista!
Atmosphere: 5
Food: 5
Service: 5
From service to food to location this hotel is amazing! I had a great stay with great memories. It was a short stay but had everything I needed, From the warm welcome at the front desk, a clean and spacious room with the most comfortable bed, next day perfect breakfast with another warm smile. I will sure be back.
We (myself, husband, and two sons who are 10 & 13) stayed here for one night before a cruise out of Miami. We were looking for somewhere low key to relax for a day. This was the literal perfect spot for that. Stayed on points--otherwise, it was a bit pricey for us. As we didn't have a car, we didn't leave the property (had we been there longer, we would have ventured out). The food on site was expensive (to be expected) but quite good. We utilized almost all of the amenities included in the Resort Fee; my older son tried ocean kayaking and loved it. My younger son played lots of ping pong and mini golf. We practically had the family pool to ourselves (I think most people were at the beach). The beach area was not as bad as many of the reviews state. You did have to watch out for critters (we saw many washed up Portuguese Man of War), but it was equivalent to the beach quality of the Carolinas (it did not match the Bahamas or Cayman Islands, where we ventured on our cruise, obviously). Yes, it's a narrow strip of sand but it's pretty long and you can walk for awhile along it. There's a great splash pad area if you have little ones and my kids made some friends and played soccer on the lawn. The room was nice and big for four of us and I absolutely adored the bathroom with a separate tub, shower and water closet. If you're looking to relax, this is a great spot. I have heard it can be busy with kids during school breaks, but we went in early February when school was in session, and it was blissfully quiet. If I am ever back in Miami for another cruise, this will be my go-to place for before or after, for sure. It was a quick Uber/Lyft ride to the Port. It's a little bit further from the airport, but worth it to not have to stay in the hustle and bustle of the city or South Beach (not our vibe).
We’ve been coming here for 15 years for our no-kid long weekend getaways, which is something I can’t say about any other hotel resort. So obviously we love i. It’s the only beach resort in the Miami area that doesn’t feel more urban than beachy. Like at this place you feel like you could be somewhere in the Caribbean. It’s elegant but not stuffy. We love that it has so many good restaurants in property, so we never feel like we have to leave. There’s two (nice) pools. The breakfast buffet is great. They have a lovely spa with nice men’s and women’s facilities (waterfall whirlpool, sauna, steam room). The place is easy and great. There are parts of the facility that are getting a bit long in the tooth. Yes it’s pricey. And it can get crowded with meetings or conferences. But somehow neither of those things ever get in our way here. Speaking of the men’s spa, probably worth calling this out: there’s a guy called Omar who takes care of it all. Something about him stands out - I don’t know, maybe his energy. But every year I come back and every year he greets me enthusiastically and remembers me. He’s like the one person in my life who takes it upon himself to make me relax. Honestly for me, that guy is part of what makes the place feel so good. There are a few other resorts we go to and absolutely love. But this one is kind of our happy place.
Me, my wife, and two year old LOVED this property. We've been to Miami a few times but this was our first time to Key Biscayne. The property was the closest to the Mexico feel that we have experienced. We were originally staying here for 5 nights but then ended up staying an additional two nights because it was so fabulous. We had an EXCELLENT checkin experience with Kyara. She was able to upgrade our room due to platinum status and was just super friendly and sweet and made us feel warm and welcome. Really everyone we encountered was friendly. We made some awesome memories and got some great pics here. There are several on site bars and restaurants and the hotel always felt lively. It was truly one of our best Ritz experiences! My one suggestion for improvement was that the pool menu needed a couple more options. As for excursions we walked 2.5 miles to the Cape Florida lighthouse and around the park. That was enjoyable. We also drove to Vizcaya Garden on the one cloudy day we had. There is plenty to do in the area. We rented a car b/c it was easier with the carseat to just have it but if adults are traveling here you could totally make do without a car (especially since parking is $50/night - eek!). I'd totally return here. There were no buildings blocking the sun like there are on Miami Beach so that was really nice. There are also neighborhoods that are pleasant to walk through if you're needing somewhere to jog or push a stroller. Usually there are at least a few things that go wrong for a 7 night stay but I'd say everything was just fine and there were no issues worth complaining about. It was truly a magical experience for us!