Key Pantry at The Ritz-Carlton Key Biscayne, Miami

455 Grand Bay Dr, Key Biscayne
(305) 365-4500

Recent Reviews

Restefania

We stayed one night at this Ritz to celebrate my wife’s birthday. The hotel upgraded us to an ocean front room and Natalia sent up some chocolate covered strawberries and balloons to celebrate her special day, which was really thoughtful! Overall, this is a great hotel but it does look like it could use some updating in certain areas like the lobby. The pool and beach are really nice and the location on Key Biscayne is amazing! The service at this hotel is what really makes it great! My wife really enjoyed her day with her friends by the pool and beach and all the employees took really good care of them. Overall, it was a really nice stay!

michaelcentola

The Ritz Carlton in Key Biscayne is in a word....AWESOME! We stayed at the Ritz Key Biscayne in June to celebrate our 20 year wedding anniversary with two teenage boys and from the moment we arrived, we felt welcomed, and comfortable. The best part of our stay was the amazing staff. I have NEVER experienced a staff that was so accommodating and simply did everything they could to make our stay wonderful. The moment we walked in we were offered something to drink, and WOW, was that simple gesture appreciated when it was a balmy 90 degrees with 90% humidity outside. Check in was quick, painless and just easy!. Throughout our stay (we were there 5 days) I don't think we heard the word "no", or the phrase "let me check" from the staff with any request we had. The best example I have is that we wanted to make a run to the local 7-11 and it was about 10:30 p.m.. We asked if there was a way we could get there and the attendant at the front desk replied, ``absolutely, we have a shuttle that can take you there and back...let me call them for you". The driver was SUPER kind, drove us there, waited for us to buy what we needed and drove us back chatting about our visit and recommending places to visit. It wasn't until the next day that I learned the shuttle service ended at 10:00 p.m., but when I asked at 10:30 p.m., they accommodated the request without hesitation. Everyone, the front desk staff, pool and beach attendees, concierge wait staff, cleaning crew, were kind, accommodating and always with a smile, ready to make our time there the best it could be. The beach was beautiful !!!! If we had any feedback to give is that the resort can use some updates, but nothing that would impact our desire to stay there again. We did notice some work happening in the evenings to update the resort and I am confident that the next time we visit, because there absolutely will be a next time, it will be even better than it was this time. However, as long as the staff continue to provide the amazing customer service they provided us, this Ritz Carlton in Key Biscayne simply is amazing.

Nikki LaMastus

Great coffee and breakfast sandwiches! Super friendly staff and a lot of fun kitchen/entertainment homegoods to browse or purchase. During our stay we went to Key Pantry for extra snacks as well. Can't wait for another Chai Latte and croissant egg bacon sandwich!

JaxGatorGirl

Great hotel on the beach near all the things Miami has to offer. We stayed here recently and the employees were all very friendly. The hotel is beautiful and you really don’t have to leave the resort if you simply want to relax. We will certainly stay here again when we need to be in Miami.

rads7968

Wonderful location and excellent amenities! Special thanks to Jay, the front desk manager who was able to accommodate our room requests and even covered our dinner on the first night! We really appreciate his efforts to make our vacation special. A few tips from our experience: 1. Club level access is worth the price. Great food options throughout the day. 2. If you prefer connected rooms, a partial ocean view suite with a double room is the best arrangement. We stayed in 781 and 783. 3. Outdoor dining at Lightkeepers is amazing! We will definitely be back!

rusty1Ma

This place is in such a nice area. The beach is outstanding. The staff were so helpful. We had drinks at the outside bar, they were excellent, we also ate at one of the restaurants onsite , very good. We used the gym facilities, they were excellent. Overall we loved this hotel. We would recommend coming here.

CrystalH966

I have never written a review but I wanted to share what a wonderful time we had. I read some of the other views and was a little apprehensive but I was very impressed with my stay. The resort could use a little facelift but overall very clean. The staff were friendly and the food was great we ate on property both days. The food is a little overpriced but we were happy with every meal. The drinks were also pricey so we didn’t do a lot of day drinking. Most drinks were $18 and you don’t get a large amount for that price. We had a great trip and hope to be back sometime in the future!

Fabio F

I have been to the RItz Carlton in Key Biscayne several times over the years and, while the location and general feel is great, I have notices the quality/details getting worse while prices have increased considerably. From our last family stay at the hotel, these are a few takeaways that, in my opinion, a 5* hotel charging $800+ a night should not tolerate: 1) hotel worker using the hotel gym while guests (me included) are using the facilities. 2) bathroom air vents completely covered in dust (about half an inch thick). This is a recurring issue across rooms. I’ve seen this lack of cleanliness in several of our visits. 3) underage kids (around 12 year old) using the gym facilities. Not only it’s dangerous for them, but also it takes away from the general experience, as you can imagine that kids are looking to fool around and not work out “in peace”. 4) moldy berries for breakfast. On 3 out of 4 mornings there were moldy and dirty berries in the buffet self-serve bowls. Aren’t they cleaned before adding them to the buffet?? 5) keep getting allergy-sensitive food orders wrong. This happened several times at the beach, had to send food back at least twice because the kitchen kept putting allergens we had requested be avoided. Anyway, beautiful place, high prices and maybe a sliding level of quality. Hopefully management will be able to act in these detailed and provide the excellent experience their prices warrant.

SalazarSS

This is an Old Hotel that needs update in several areas that’s showing age. Such as beach furniture, corridors and other items. But need a revision of the service specially the speed to comply from the car valet to supplying ice to rooms Seems it has lost some Luster The only thing going for them is they don’t have competition at Key Biscayne It’s Sad !

Arya L

This resort is gorgeous ! The service is also impeccable. Especially Tatiana at the front desk. Super sweet and helpful! 5 stars for her as well! Also the food here is fantastic. I loved light keepers the best. Will definitely be back for sure

GerryRB607

For those of us that knew this wonderful resort pre-pandemic, the difference between then and now is stark and sad. Mostly sad. We have been visiting this hotel annually for more than 10 years which puts us in a good position to judge between past times and now. We have seen many changes within the resort under the direction of different general managers. The one constant was the outstanding and personal level of service across all departments. The staff were always highly trained, engaging, experienced, long serving and committed to delivering the very best levels of service. They all knew what was expected of them as Ritz Carlton employees and they delivered without exception and across all departments. But that was pre pandemic. The Marriott Group have now replaced almost all of those former employees and replaced them with a group of people in this resort that simply don't compare to their predecessors. I have no idea if the new employees are untrained or untrainable. Or if Marriott simply cannot find enough good people that want to work in the hospitality industry and also work for them. Whether it be unmanned reception desks, concierges telling you to call Uber or Lyft when you need a taxi to the airport because the local taxi services don't come to the hotel (unless you want a $240 limo), bellhops that don't bother to show you the features of your room, housekeeping staff that don't leave shower gel in your room and then don't bring it when you ask for it, seldom answer their phone, don't vacuum the carpets thoroughly in your room (we had food left on the carpet for 3 days), leave sacks of used laundry in the corridors or the room service department that does not clear the corridors of used trolleys for hours, bring you glasses of milk when you ask for milk and cream for your coffee or the depleted breakfast selection in Lightkeepers together with the depleted selection/choice across the whole of the room service dinner menu. If its important to you that your request for the high floor view you have paid for and requested is acknowledged and actioned, double check they have done it before handing over your credit card. Unfortunately, we didn't. But that might be because the concierge didn't forward the email with the request to the front desk. And the kicker is that Marriott have simultaneously raised the prices sharply to stay at the resort. It seems the resort continues to prosper from corporate groups of guests and that makes sense as the setting is idyllic. And guests not picking up their own tabs are usually easier to please than people like myself. I totally respect that. Its just not for myself and my wife ever again. If we wanted this downgraded level of service, we could stay at a standard Marriott and save $$$. But we don't want to which is why we booked the Ritz Carlton again on this occasion.. The business challenge it presents for the Marriott Group is interesting. They downgrade the Ritz Carlton Key Biscayne and we now don't want to book any Ritz Carlton hotels for that matter. Frankly, It is too risky and we are not motivated to spend thousands of dollars and waste vacation time in resorts where the staff are more interested in their mobile phones than their customers. As the saying goes, it takes years to build a reputation but a day to lose it. Adios Ritz Carlton Key Biscayne - it was great while it lasted !

kennethg120

The resort is right on the beach. You walk out the gate and you are on the beach with chairs and an umbrella. The hotel is very nice, and well appointed. Everyone is friendly and service from check in, to the pool service, to the bars and restaurants is great. There are two very nice pools (a family pool and and adult pool), both with drink and food service right to your chair (just like at the beach). The three restaurants are all very good with very good food and reasonable prices. The bars (which are part of each restaurant) are also nice with friendly bar tenders and great drinks. Be warned, unless you get a suite, rooms are nice (but not enormous). They are regular size hotel rooms. And it is quite costly to stay, even in August which is off season. Overall, though, we had a very nice time and are going back.

Amy B

I have been to this hotel two times before and was so excited to go back. I am an over 20 year Marriott veteran and was more than disappointed in my stay. The hotel wasn't up to Marriott standards. To say it was up to COVID clean standards would not be a good statement as it barely met Marriott standards in the common area. I am a loyal Marriott consumer but would have to be persuaded to go back here again.

behaviorvet

When my spouse and I arrived earlier than check-in, I was soooo ready to have a nap as I had just come off of a chaotic 20+ hour emergency medicine shift. As soon as we arrived, we were informed that our partial ocean view was upgraded to an ocean view at no additional cost. We didn’t even ask for this, and it proved to be a testament to the excellent service that we received throughout our stay. The view from the room was beautiful, and I would highly recommend booking the ocean view - it’s worth it. The cantina was a great dinner, and we were pleased with all of our lounge and bar options. Most importantly given how tired I was on arrival, the bed was heavenly and I haven’t slept that well in a loooong time.

terripa75

My room was amazing and with beautiful views. Our room was kept immaculate and well stocked by housekeeping. He makes killer drinks (don’t miss the watermelon margarita) and has such a welcoming, fun personality we easily spent a few hours taking in the beach views while laughing along with him. We enjoyed dinner at Cantina Beach, but our favorite dinner was at Lightkeepers. My biggest complaint was the pools and beaches closed at 5:30pm due to COVID restrictions. I don’t understand why the resort pools couldn’t stay open. The property itself was beautiful and never felt crowded. There were always pool and beach chairs available during our stay. I also have to say that the front desk is fabulous.

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Key Pantry at The Ritz-Carlton Key Biscayne, Miami

455 Grand Bay Dr, Key Biscayne, FL 33149
(305) 365-4500