Cold Stone Creamery

It was late and they didn’t have much of the sweet cream left, but at $16 per QT plus $2 in “extra toppings” I can at least get a full Qt or don’t charge me for full price. I expect a refund or a credit. 8/8/25 10:20pm and now I don’t have a receipt because they didn’t give me one. Plus I tip them. Now that I open it and see what’s inside, I laughed at how badly this kid that made it ripped me off. Can the owner please help me out?? I swear I didn’t remove any in the photo. I got home and opened it in the garage to check.

I personally did not have any issues with the customer service nor the taste of the ice cream my problem is observing how unclean the place is especially around the cash register and to top it all off right as I went to pay I saw a cockroach run across the counter did not want to create a scene so I paid for it and dumped it in the trash. Management needs to work on the cleanliness of the establishment.

Thank you to Azeem who was very polite and pleasant. 🙂🙂🙂

i said kitkats and the employee heard pecans and added them to my ice cream but after i checked and went back in to see if they could fix it they just blamed me for saying i wanted pecans instead of kitkats and just placed the 3 kitkats on top of the ice cream.. WITH THE PECANS STILL INSIDE..

so i said kitkats and one of the workers put pecans instead and when i said that i wanted kitkats instead she gave me attitude and just gave me 2 little kitkats to put ontop but like what if i was allergic to pecans?

I ask for strawberry CONE and he gave me the ice cream cone in a cup 😒😒😒I’m definitely not coming back !

Get your birthday cakes here trust me! Everyone in your family will be happy!

Not sure where to start, but let me tell you, what a horrible experience I had. I went there to order some ice cream, last night, and never in my life, have I been so fearful of my life. Those 3 women that worked there( a young Spanish, a middle eastern, and and African, need to get fired. Apparently, while I was getting ready to pay for the ice cream, I simply asked for cone, and I was assaulted by all 3 women, and asked to leave. I mean who goes to an establishment, to order something and gets yelled at. What type of customer service is that. They seriously need to hire people with proper customer etiquette, because that was not there.I felt as if I was being picked on as if ( the movie Mean Girls) I never had an experience like that in my life.Here are the pictures of these unprofessional individuals that work there

I wanted a Pineapple Blueberry smoothie. They told me that they ran out but about a minute later they proceeded to fill door dash order for a Pineapple Blueberry smoothie.
That pissed me off. Then they made my milkshake entirely too thick.

Yum!!!!

Atmosphere: 5

Food: 5

Service: 5

Excellent, the best ice creams and good service

Azem is a good man and is customer service driven. We have come here since it opened. He's a great asset to go along with your awesome ice creams.

Atmosphere: 5

Food: 5

Service: 5

Food is expensive and the service is terrible. I went to Carvel instead and was pleased!

Atmosphere: 1

Food: 2

Service: 1

I went here last night and had chocolate ice cream mixed with pecans and chocolate drizzle and it was really delicious on the service was pleasant

Atmosphere: 5

Food: 5

Service: 5

The place is not big but the ice creams are very delicious and the service is very good ?

Atmosphere: 3

Food: 4

Service: 4