3839 Don Emerson Dr, Lakeland
Check out is at noon. House keeping knocked on our door at 9:30 am. We put the do not disturb sign on the door. We didn't have a chance to check out. AS SOON AS we went out to the door to put our stuff in the truck, our key card would not work anymore. The lady at the front desk said "I'm sorry" really because again, CHECK OUT TIME IS NOT UNTIL NOON.
Trish & Tristo are the true example of going above & beyond for quality customer service. Housekeeping & the bartender could take a few pointers from them both. Vacuuming at 4:30 pm after the hotel guests has shared been on an a long hike and meetings all day is simply WRONG! His response.. I am almost done. 10 minutes later....
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3839 Don Emerson Dr, Lakeland, FL 33811
(863) 647-0066 Website
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