Hilton Garden Inn Lakeland

Hotels

3839 Don Emerson Dr, Lakeland
(863) 647-0066

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Recent Reviews

Check out is at noon. House keeping knocked on our door at 9:30 am. We put the do not disturb sign on the door. We didn't have a chance to check out. AS SOON AS we went out to the door to put our stuff in the truck, our key card would not work anymore. The lady at the front desk said "I'm sorry" really because again, CHECK OUT TIME IS NOT UNTIL NOON.

We planned to stay here with our block of rooms for our wedding, upon arriving we were confronted with the lobby being completely torn apart and under construction. We had been in contact with the managers at this hotel throughout the year and even a week before hand and there was never one mention of the construction. We expressed our concerns and problems and the manager on duty did nothing to accommodate in fact they made it seem like we were crazy, very disrespectful. We had...read full review

Trish & Tristo are the true example of going above & beyond for quality customer service. Housekeeping & the bartender could take a few pointers from them both. Vacuuming at 4:30 pm after the hotel guests has shared been on an a long hike and meetings all day is simply WRONG! His response.. I am almost done. 10 minutes later....

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