Went to try the açaí bowl paid for my order ran next door came back and no one made my order. A girl that was working didn’t even care she clocked out walked out and said “my bad”. Another girl whos hair looked unkept stated “oh shoot I’ll make her order”.I waited patiently for 20 minutes even though the store was empty no one ever bothered to make my açaí they just simply didn’t want to work. I requested a refund since I clearly wasn’t going to get what i paid for I never received a apology of any sort very unprofessional and unsanitary I will not be returning to this location whatsoever.
Atmosphere: 1
Food: 1
Service: 1
RosaLee Ingram
I have been here numerous times and I love the smoothies. Staff is very nice and kind. 2 thumbs
Atmosphere: 5
Food: 5
Service: 5
Caylee Batchelor
Worst tropical smoothie don’t come hereSlow service, rude workers , they are talking and taking their time I waited 30 mins for 1 smoothie and 2 cheese quesadillas.Oh and they aren’t using gloves to grab the bananas and then wiping their hands on their butts and then going to the next Customer.ABSOLUTELY GROSS
Kamara Brown
It’s been 3 weeks and I have called numerous times spoken to numerous people claiming to be managers and it seems everyone is incompetent of issuing me a refund for an acai bowl I never received because they were out of stock. I have spoken to the general manager Nikki, district manager, Wyatt and recently Eli. Everyone has told me they will process my refund and provide me confirmation and it has not been completed. This location has SEVERELY gone downhill in the last year and I despise coming here. Something is always out of stock and the customer service is absolutely horrendous. Place is always dirty and the quality of product is less than mediocre. VISIT THE S LAKELAND LOCATION AND AVOID THIS DUMP!
Atmosphere: 1
Food: 1
Service: 1
Travor Lutz
We travel extensively and have eaten at Tropical Smoothies in at least 6 states. This location is hands-down the worst run, dirtiest store we have been to. The floors were covered in food scraps, the counter tops were greasy, dirty containers were on counters and shelves...and this was just what we could see standing at the counter! I suspect that if a Health Dept inspector paid a surprise visit, the place would be shut down for a few days. We made the mistake of placing an order before we realized the magnitude of the filth, and ending up throwing away some of it...out of fear of food poisoning. Really bad experience.
Atmosphere: 1
Food: 1
Service: 1
Breanna Combee
MOLD ON MY BREAD. I ordered a turkey bacon ranch sandwich and a smoothie, got out to my car to eat and ate half the sandwich before realizing there was MOLD on it. Green hard MOLD. Then I go in to tell them there’s mold and the girl said “ok do you want me to remake it?” Like didn’t even care that there was mold on my sandwich. The restaurant is disgusting, there’s just food and nastiness everywhere. The girl making the smoothie, her hair was hanging in her face over the smoothies, everything is just UNSANITARY. I don’t normally leave bad reviews for places I give second chances but this is ridiculous. This location needs to be closed if they can’t get people who care about food safety to work there.
Meaghan Cleary
Tropical smoothie. I hate that you let me down. Please do better so my next experience exceeds my expectations. Things you could work on: limiting the confrontation and excessive curse words being yelled in the back, wearing gloves or not touching the mop/trash and then the smoothies, teamwork?, taking 40min for my online order of one smoothie, and cleaning the disgusting counters.I’d be willing to speak further with you in order to make it right. :)
Atmosphere: 1
Food: 2
Service: 1
Matthew Schaper
Waited for more than an hour for a single smoothie i ordered online. 2 people working rush hours with 30 customers in store. Will never come here again. Managers are too greedy to staff their restaurant adequately. And no, this is not a one time experience, the other customers were talking about how often this happens openly while waiting.
Service: 1
Nicholas Diangelo
awkward atmosphere with no music, long lines with one worker who helps no one, and on the rare occasion im the one ordering instead of picking up for others theyre snarky.
Atmosphere: 2
Food: 2
Service: 1
Zach Naglowsky
Very Disappointed, I love the tropical smoothie brand but this is god awful…Called 3 times with no response (Thursday at 2:00PM). They ran out of lids and cups one time so they gave us lids that didn’t fit at all and made a huge mess. Additionally every time I get a smoothie here it’s different every single time, yes I understand that there are other people who make smoothies but every-time it’s been either ice chunks in my smoothie or it lacks flavor.The only upside that I can think of is the kind notes that were written in the cups…Kid-friendliness: Kid Friendly Food OptionsWheelchair accessibility: No Auto Doors, Ramp Accessible
I’m not sure what happened to this place… it used to be full of cheerful employees and great customer service. This location used to be clean and respectable…. Now it’s full of careless employees who don’t want to be there clearly. They don’t look at you in your eyes when they speak to you they look like they just rolled out of bed and put on their uniform for the 5th time this week with stains and wrinkles. They take forever to complete one meal for one person, I waited 25 minutes for a single wrap only to open the wrapped package and find my spinach egg and pesto wrap to be a complete mess, it’s like they didn’t even roll it up the right way and called it a day.. I drank my smoothie before it even arrived. I would not recommend this location to any of my friends or family. Something seriously needs to be done.. this has been my experience consistently over the last few times I’ve been here.
Greg White
It’s only noon here and the customer service has been beyond awful! The young lady at the register looks very miserable to say the least. There was no hello, or how are you doing when we spoke to her. All I got was just a blank face. We asked a question and again, just got a blank stare back at me. The guy who was making the smoothies looks like he definitely doesn’t want to be here either. We were in here for about half hour while we ate and my kids and no staff would speak to anyone nor themselves. It was so awkward you could a pin drop. As people kept coming and out, no greetings were given at all. Management should be here and make sure staff is fully trained. I personally don’t think I’d give my money to this place again if this is how depressing the staff and atmosphere is.Not even a “Thank you” was given after we made our purchase. That’s just crazy
Service: 1
Victor Vargas
Today Saturday at 11:48 came to this spot as usually and the girl working there just looks miserable the staff period. They said nothing to the guest no good morning, no welcome to tropical smoothie like nothing. No manager in sight not one shocker. I worked as a gm in restaurants for years and I would never not have my staff not give a perfect customer experience. If it’s not a ten do it again. Training is definitely needed here especially with customer service that’s step one
Atmosphere: 1
Food: 1
Service: 1
Seth Gilland
Great smoothies and terrific customer service.
Atmosphere: 3
Food: 4
Service: 5
Melanie Broton
Fast service, friendly staff, great smoothies and delicious food options. Eli, Jovon, and Shelby you guys are always so nice and helpful when I see you. Thank you for providing great customer service. My food was great and so was my smoothie.
Went to try the açaí bowl paid for my order ran next door came back and no one made my order. A girl that was working didn’t even care she clocked out walked out and said “my bad”. Another girl whos hair looked unkept stated “oh shoot I’ll make her order”.I waited patiently for 20 minutes even though the store was empty no one ever bothered to make my açaí they just simply didn’t want to work. I requested a refund since I clearly wasn’t going to get what i paid for I never received a apology of any sort very unprofessional and unsanitary I will not be returning to this location whatsoever.
Atmosphere: 1
Food: 1
Service: 1
I have been here numerous times and I love the smoothies. Staff is very nice and kind. 2 thumbs
Atmosphere: 5
Food: 5
Service: 5
Worst tropical smoothie don’t come hereSlow service, rude workers , they are talking and taking their time I waited 30 mins for 1 smoothie and 2 cheese quesadillas.Oh and they aren’t using gloves to grab the bananas and then wiping their hands on their butts and then going to the next Customer.ABSOLUTELY GROSS
It’s been 3 weeks and I have called numerous times spoken to numerous people claiming to be managers and it seems everyone is incompetent of issuing me a refund for an acai bowl I never received because they were out of stock. I have spoken to the general manager Nikki, district manager, Wyatt and recently Eli. Everyone has told me they will process my refund and provide me confirmation and it has not been completed. This location has SEVERELY gone downhill in the last year and I despise coming here. Something is always out of stock and the customer service is absolutely horrendous. Place is always dirty and the quality of product is less than mediocre. VISIT THE S LAKELAND LOCATION AND AVOID THIS DUMP!
Atmosphere: 1
Food: 1
Service: 1
We travel extensively and have eaten at Tropical Smoothies in at least 6 states. This location is hands-down the worst run, dirtiest store we have been to. The floors were covered in food scraps, the counter tops were greasy, dirty containers were on counters and shelves...and this was just what we could see standing at the counter! I suspect that if a Health Dept inspector paid a surprise visit, the place would be shut down for a few days. We made the mistake of placing an order before we realized the magnitude of the filth, and ending up throwing away some of it...out of fear of food poisoning. Really bad experience.
Atmosphere: 1
Food: 1
Service: 1
MOLD ON MY BREAD. I ordered a turkey bacon ranch sandwich and a smoothie, got out to my car to eat and ate half the sandwich before realizing there was MOLD on it. Green hard MOLD. Then I go in to tell them there’s mold and the girl said “ok do you want me to remake it?” Like didn’t even care that there was mold on my sandwich. The restaurant is disgusting, there’s just food and nastiness everywhere. The girl making the smoothie, her hair was hanging in her face over the smoothies, everything is just UNSANITARY. I don’t normally leave bad reviews for places I give second chances but this is ridiculous. This location needs to be closed if they can’t get people who care about food safety to work there.
Tropical smoothie. I hate that you let me down. Please do better so my next experience exceeds my expectations. Things you could work on: limiting the confrontation and excessive curse words being yelled in the back, wearing gloves or not touching the mop/trash and then the smoothies, teamwork?, taking 40min for my online order of one smoothie, and cleaning the disgusting counters.I’d be willing to speak further with you in order to make it right. :)
Atmosphere: 1
Food: 2
Service: 1
Waited for more than an hour for a single smoothie i ordered online. 2 people working rush hours with 30 customers in store. Will never come here again. Managers are too greedy to staff their restaurant adequately. And no, this is not a one time experience, the other customers were talking about how often this happens openly while waiting.
Service: 1
awkward atmosphere with no music, long lines with one worker who helps no one, and on the rare occasion im the one ordering instead of picking up for others theyre snarky.
Atmosphere: 2
Food: 2
Service: 1
Very Disappointed, I love the tropical smoothie brand but this is god awful…Called 3 times with no response (Thursday at 2:00PM). They ran out of lids and cups one time so they gave us lids that didn’t fit at all and made a huge mess. Additionally every time I get a smoothie here it’s different every single time, yes I understand that there are other people who make smoothies but every-time it’s been either ice chunks in my smoothie or it lacks flavor.The only upside that I can think of is the kind notes that were written in the cups…Kid-friendliness: Kid Friendly Food OptionsWheelchair accessibility: No Auto Doors, Ramp Accessible
Atmosphere: 2
Food: 3
Service: 1
Recommended dishes: Sunshine Smoothie, Cheese Quesadilla
Restaurantji Recommends
I’m not sure what happened to this place… it used to be full of cheerful employees and great customer service. This location used to be clean and respectable…. Now it’s full of careless employees who don’t want to be there clearly. They don’t look at you in your eyes when they speak to you they look like they just rolled out of bed and put on their uniform for the 5th time this week with stains and wrinkles. They take forever to complete one meal for one person, I waited 25 minutes for a single wrap only to open the wrapped package and find my spinach egg and pesto wrap to be a complete mess, it’s like they didn’t even roll it up the right way and called it a day.. I drank my smoothie before it even arrived. I would not recommend this location to any of my friends or family. Something seriously needs to be done.. this has been my experience consistently over the last few times I’ve been here.
It’s only noon here and the customer service has been beyond awful! The young lady at the register looks very miserable to say the least. There was no hello, or how are you doing when we spoke to her. All I got was just a blank face. We asked a question and again, just got a blank stare back at me. The guy who was making the smoothies looks like he definitely doesn’t want to be here either. We were in here for about half hour while we ate and my kids and no staff would speak to anyone nor themselves. It was so awkward you could a pin drop. As people kept coming and out, no greetings were given at all. Management should be here and make sure staff is fully trained. I personally don’t think I’d give my money to this place again if this is how depressing the staff and atmosphere is.Not even a “Thank you” was given after we made our purchase. That’s just crazy
Service: 1
Today Saturday at 11:48 came to this spot as usually and the girl working there just looks miserable the staff period. They said nothing to the guest no good morning, no welcome to tropical smoothie like nothing. No manager in sight not one shocker. I worked as a gm in restaurants for years and I would never not have my staff not give a perfect customer experience. If it’s not a ten do it again. Training is definitely needed here especially with customer service that’s step one
Atmosphere: 1
Food: 1
Service: 1
Great smoothies and terrific customer service.
Atmosphere: 3
Food: 4
Service: 5
Fast service, friendly staff, great smoothies and delicious food options. Eli, Jovon, and Shelby you guys are always so nice and helpful when I see you. Thank you for providing great customer service. My food was great and so was my smoothie.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Caribbean Jerk Wrap, Three Cheese Quesadilla, Three Cheese Chicken, Buffalo Chicken, Peanut Butter Cup, Peanut Butter Banana Crunch Flatbread Breakfast