This location, Wendy’s Restaurant #00011861 at 00011861 Innovation Drive, is an excellent little quick meal restaurant. Our group of three diners enjoyed a great meal together whilst leaving Orlando area, and were pleasantly surprised, as most quick-dining experiences leave much to be desired. The dining area was remarkably clean and well maintained.Most important: Wonderful Staff and management. It was refreshing to actually go to a fast food joint and see actual adults managing and participating actively in running this restaurant, (in comparison with competitors like McDonald’s or Burger King, which notoriously are run by teenagers… here, the adults were supervising/training the younger staff members, which again seemed to make a huge distinction from all other Wendy’s I have been to in a lifetime).That was most of our first fast food meal in a very long time and it definitely restored a little faith that not all fast food is terrible as an occasional treat.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Joshua Nearbin
Food was made right, staff were friendly. Place appeared clean. Can't ask for more from fast food! Try the taco salad ?
Atmosphere: 5
Food: 5
Service: 5
Karen Horne
This is a good Wendy's. . My salad was green, healthy and filling. The hamburger was fresh. Staff were friendly and they got my order right (I requested a specialty item).. it was perfect. I'd rather go to this Wendy's than the one near my house (3 miles away on the same road)
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wendy’S French Fries, Salad, Sandwich
Timothy Long
Food was really good, however, the drink counter was dirty and sticky. Dining area was also on the dirty side. Ladies room was clean. Drive thru had 3 cars and no one else in dining room. Staff not very friendly.
Atmosphere: 3
Food: 4
Service: 3
Bob Altman
Food was almost great. Chili from not yet ready pot was not wRm ND not done. Staff quickly and cheerfully fixed the issue with good chili. Burgers were quit tasty.
Atmosphere: 4
Food: 4
Service: 5
Ryan Reeves
Ordered two Jr. Bacon cheeseburger and the loaded baked potatoe for me and my wife. They gave me just lettuce between buns for both. No bacon, no beef, no cheese. The baked potatoes was also plain. No cheese or bacon on the potatoe and no fixings in the bag. I thought it was at the bottom with all the napkins and stuff but nope, nothing. How do you forget the most important part of a burger for two of them. This sort the first time they've messed up the order but it's usually just missing stuff and I catch it in the drive through but now I'm going to have to open each item just to make sure the main part is there. Just not going to come back to this one even though it's close by.
Atmosphere: 1
Food: 1
Service: 1
Jason Thompson
This is one of , if not the best Wendy's in Lakeland out of all the locations in Lakeland. The food is always fresh and you always get your order very quickly.
Atmosphere: 5
Food: 5
Service: 5
Brian Degroat
Food was good and the staff did a great job the place was clean not a bad place to stop and get a bite to
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Dave's Double, Wendy’S French Fries, Chili
Fast, friendly and extremely efficient! One of the best Wendy's I've been to.
Atmosphere: 5
Food: 5
Service: 5
Lissa Palmes
Wow today these ppl blew it. Order completely Messed up, cold n waited 6 min just for my receipt.
Atmosphere: 1
Food: 1
Service: 1
Ellie Mentoff
My girlfriend and stopped at the exit on our way to Orlando and needed a bite. We ordered 2 salad combos no fries and UNSWEETENED ice tea as we are both diabetic. I mentioned at the drive thru to please make sure it's unsweetened not regular. After repeatedly, saying that I needed unsweetened iced tea of course she gives me regular iced tea which could cause a medical condition for both of us and a liability for the restaurant She woman was rude and had an attitude gave us our food. The salads looked like the they were thrown upside down, drinks were 80% full at best , I said could you please fill the cups to the maximum, she gives me an attitude. I saw a older gentleman there who I assumed was the manager and told him what had transpired and he was very apologetic and gave us a large instead of a medium to compensate for the error. That woman was meanwhile cussing in the background at another employee, so unprofessional but not surprising on account of how the " usual suspects" behave.I felt bad for the manager that he has to deal with these people ( I wouldn't even call them employees, they do not represent a company in a professional manner)I worked at a few fast food restaurants as a teenager I understand it's hectic and demanding but I always try to treat the customers the best I can as they are the ones who are supporting us. But this generation today who feels they are entitled and demand astronomical pay for poor customer service and work skills is appalling.The usual suspects have a disgusting attitude and worth ethic, and if I was a manager of that location, I would fire , those people. I understand help today is at a premium and difficult to attain, but you are doing yourselves a disservice having these people interact with customers and leaving with a bad taste in their mouth of the quality of service that we come to expect from Wendy's who has always perpetrated a higher standard.
Atmosphere: 2
Food: 3
Service: 1
Niaomi Simpson
Used drive thru all food was hot which is a plus as most fast food doesn't mean hot fresh food. This visit was excellent at the Grove Park Lakeland Wendy's.
Food: 5
Service: 5
Recommended dishes: Wendy’S French Fries, Spicy Chicken Sandwich
Michael Bombinski
The order was hot and delicious at the drive through. Much improved since opening
This location, Wendy’s Restaurant #00011861 at 00011861 Innovation Drive, is an excellent little quick meal restaurant. Our group of three diners enjoyed a great meal together whilst leaving Orlando area, and were pleasantly surprised, as most quick-dining experiences leave much to be desired. The dining area was remarkably clean and well maintained.Most important: Wonderful Staff and management. It was refreshing to actually go to a fast food joint and see actual adults managing and participating actively in running this restaurant, (in comparison with competitors like McDonald’s or Burger King, which notoriously are run by teenagers… here, the adults were supervising/training the younger staff members, which again seemed to make a huge distinction from all other Wendy’s I have been to in a lifetime).That was most of our first fast food meal in a very long time and it definitely restored a little faith that not all fast food is terrible as an occasional treat.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Food was made right, staff were friendly. Place appeared clean. Can't ask for more from fast food! Try the taco salad ?
Atmosphere: 5
Food: 5
Service: 5
This is a good Wendy's. . My salad was green, healthy and filling. The hamburger was fresh. Staff were friendly and they got my order right (I requested a specialty item).. it was perfect. I'd rather go to this Wendy's than the one near my house (3 miles away on the same road)
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wendy’S French Fries, Salad, Sandwich
Food was really good, however, the drink counter was dirty and sticky. Dining area was also on the dirty side. Ladies room was clean. Drive thru had 3 cars and no one else in dining room. Staff not very friendly.
Atmosphere: 3
Food: 4
Service: 3
Food was almost great. Chili from not yet ready pot was not wRm ND not done. Staff quickly and cheerfully fixed the issue with good chili. Burgers were quit tasty.
Atmosphere: 4
Food: 4
Service: 5
Ordered two Jr. Bacon cheeseburger and the loaded baked potatoe for me and my wife. They gave me just lettuce between buns for both. No bacon, no beef, no cheese. The baked potatoes was also plain. No cheese or bacon on the potatoe and no fixings in the bag. I thought it was at the bottom with all the napkins and stuff but nope, nothing. How do you forget the most important part of a burger for two of them. This sort the first time they've messed up the order but it's usually just missing stuff and I catch it in the drive through but now I'm going to have to open each item just to make sure the main part is there. Just not going to come back to this one even though it's close by.
Atmosphere: 1
Food: 1
Service: 1
This is one of , if not the best Wendy's in Lakeland out of all the locations in Lakeland. The food is always fresh and you always get your order very quickly.
Atmosphere: 5
Food: 5
Service: 5
Food was good and the staff did a great job the place was clean not a bad place to stop and get a bite to
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Dave's Double, Wendy’S French Fries, Chili
Very clean and
Atmosphere: 4
Food: 3
Service: 3
Great as always.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Restaurantji Recommends
Fast, friendly and extremely efficient! One of the best Wendy's I've been to.
Atmosphere: 5
Food: 5
Service: 5
Wow today these ppl blew it. Order completely Messed up, cold n waited 6 min just for my receipt.
Atmosphere: 1
Food: 1
Service: 1
My girlfriend and stopped at the exit on our way to Orlando and needed a bite. We ordered 2 salad combos no fries and UNSWEETENED ice tea as we are both diabetic. I mentioned at the drive thru to please make sure it's unsweetened not regular. After repeatedly, saying that I needed unsweetened iced tea of course she gives me regular iced tea which could cause a medical condition for both of us and a liability for the restaurant She woman was rude and had an attitude gave us our food. The salads looked like the they were thrown upside down, drinks were 80% full at best , I said could you please fill the cups to the maximum, she gives me an attitude. I saw a older gentleman there who I assumed was the manager and told him what had transpired and he was very apologetic and gave us a large instead of a medium to compensate for the error. That woman was meanwhile cussing in the background at another employee, so unprofessional but not surprising on account of how the " usual suspects" behave.I felt bad for the manager that he has to deal with these people ( I wouldn't even call them employees, they do not represent a company in a professional manner)I worked at a few fast food restaurants as a teenager I understand it's hectic and demanding but I always try to treat the customers the best I can as they are the ones who are supporting us. But this generation today who feels they are entitled and demand astronomical pay for poor customer service and work skills is appalling.The usual suspects have a disgusting attitude and worth ethic, and if I was a manager of that location, I would fire , those people. I understand help today is at a premium and difficult to attain, but you are doing yourselves a disservice having these people interact with customers and leaving with a bad taste in their mouth of the quality of service that we come to expect from Wendy's who has always perpetrated a higher standard.
Atmosphere: 2
Food: 3
Service: 1
Used drive thru all food was hot which is a plus as most fast food doesn't mean hot fresh food. This visit was excellent at the Grove Park Lakeland Wendy's.
Food: 5
Service: 5
Recommended dishes: Wendy’S French Fries, Spicy Chicken Sandwich
The order was hot and delicious at the drive through. Much improved since opening
Atmosphere: 5
Food: 5
Service: 5