As someone who works at a Starbucks, I expected better from a coffee shop- nevertheless one of our biggest competitors. We walked in and had to wait around 5 minutes for one of the not one, not two, but FIVE employees to wait on us. Mind you there was nobody in the drive-thru, and there was one mother/daughter in front of us in line who only ordered donuts. My sister and I ordered two iced coffees, mine has 1 pump more of vanilla but was MUCH darker than my sisters, whose tasted like straight creamer. We ordered hashbrowns and a breakfast empanada, and it took a solid 10 minutes after ordering to receive them. We had to ask an employee about their status because we assumed they had forgotten, but no. Upon taking them out of the packaging, the hashbrowns immediately fell apart and were visibly charred. The employees weren’t necessarily rude, but they treated every customer in the building (those who entered after us) as an inconvenience to them as they carried on their conversations. We would have asked for a refund, but that probably would have taken another 15 minutes that we didn’t have to spare. VERY disappointed, will continue going to Starbucks who makes customers a priority.
Atmosphere: 1
Food: 2
Service: 1
Katie Kelly
The workers were nice but the service was absolutely terrible. My friends and I waited 40 minutes for a few coffees and some breakfast food. All the workers are confused and very unorganized. I do not recommend going here.
Atmosphere: 1
Food: 3
Service: 1
rosemary roses
Quick service, nice people :)
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Assorted Half Dozen or Dozen Donuts
Melissa Buckner
Super sketchy. Placed order online for drive thru pickup. No response from intercom and no one at the drive thru window. Inside the employee was just chillin’ with another person. Greeted by employee with an angry stare and attitude of why am I here. I stated I placed an order on the app. She responded that she didn’t have it. There was an order ready that she handed to me. I took it without even checking it. I just wanted to get out of there. I wish I had checked it. The dozen donuts handed to me was not what I ordered. I’m a local and won’t be back.
Atmosphere: 1
Food: 1
Service: 1
Tyrone Smith
This morning no was there to take my order. Kinda wanted a coffee? Whatever.
Atmosphere: 1
Food: 1
Service: 1
James Pennington
Dunken is of tha Vatican!!! Holy dough of nuttz!!!
Atmosphere: 5
Food: 5
Service: 5
Cameron Williams
I've been here several times. Always great service and fresh coffee & donuts.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
Tom Denham
Great food and very friendly staff. Highly recommend this place for a tasty breakfast! Go get some today!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagels, Croissant, Apple Fritter, Donuts
Taylor W.
The service is terrible. don't go here, go to the Starbucks right across the street. Just bad so Bad
Ron Hoff
This DD needs to be shut down... get new owners and new employees, and get fully Renavated.Enough saidI do not recommend coming
Today 11/24/23 I've never seen such poor service . My husband pulled up to the window mind you no one was in line and told the lady at the window . I'm sorry I can't hear you they had a service truck out back . She stated not my problem your going to have to ride around again if you want to order. Guess they want to be shut down like Ihop because service so bad. ( We are locals too) We ended up leaving without purchase due the worker ( lady) being so rude and having poor people skills. It puts 5 ⭐ it's a half a ⭐ if I have to score.
Service: 1
Pranav Bokey
Order is always wrong. Lady at the front can’t understand how to work the register so they just charge you the wrong amount. If you get the right drink the lid isn’t even on so it’ll spill everywhere.
Atmosphere: 1
Food: 1
Service: 1
Payton A.
Where there is always some thing at this store that definitely does not meet the quality standards of Dunkin. Service is slow, and that is if anyone answers the drive thru. Ex: it's Monday 12:40, the front door is locked. The open sign is lit up, so not sure what time they will open, and if what is going on. Went through drive through, since they say they are open. No answer. This is the 4th time I've come here within business hours and it was "closed" or something. One time I was in drive thru for 10+ minutes thinking I would be greeted there soon enough.
Kristina Dunn
I have lived here for a year and this Dunkin’ Donuts is the worst one I have ever been to. The drive-through is never open and the customer service is poor.
As someone who works at a Starbucks, I expected better from a coffee shop- nevertheless one of our biggest competitors. We walked in and had to wait around 5 minutes for one of the not one, not two, but FIVE employees to wait on us. Mind you there was nobody in the drive-thru, and there was one mother/daughter in front of us in line who only ordered donuts. My sister and I ordered two iced coffees, mine has 1 pump more of vanilla but was MUCH darker than my sisters, whose tasted like straight creamer. We ordered hashbrowns and a breakfast empanada, and it took a solid 10 minutes after ordering to receive them. We had to ask an employee about their status because we assumed they had forgotten, but no. Upon taking them out of the packaging, the hashbrowns immediately fell apart and were visibly charred. The employees weren’t necessarily rude, but they treated every customer in the building (those who entered after us) as an inconvenience to them as they carried on their conversations. We would have asked for a refund, but that probably would have taken another 15 minutes that we didn’t have to spare. VERY disappointed, will continue going to Starbucks who makes customers a priority.
Atmosphere: 1
Food: 2
Service: 1
The workers were nice but the service was absolutely terrible. My friends and I waited 40 minutes for a few coffees and some breakfast food. All the workers are confused and very unorganized. I do not recommend going here.
Atmosphere: 1
Food: 3
Service: 1
Quick service, nice people :)
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Assorted Half Dozen or Dozen Donuts
Super sketchy. Placed order online for drive thru pickup. No response from intercom and no one at the drive thru window. Inside the employee was just chillin’ with another person. Greeted by employee with an angry stare and attitude of why am I here. I stated I placed an order on the app. She responded that she didn’t have it. There was an order ready that she handed to me. I took it without even checking it. I just wanted to get out of there. I wish I had checked it. The dozen donuts handed to me was not what I ordered. I’m a local and won’t be back.
Atmosphere: 1
Food: 1
Service: 1
This morning no was there to take my order. Kinda wanted a coffee? Whatever.
Atmosphere: 1
Food: 1
Service: 1
Dunken is of tha Vatican!!! Holy dough of nuttz!!!
Atmosphere: 5
Food: 5
Service: 5
I've been here several times. Always great service and fresh coffee & donuts.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
Great food and very friendly staff. Highly recommend this place for a tasty breakfast! Go get some today!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagels, Croissant, Apple Fritter, Donuts
The service is terrible. don't go here, go to the Starbucks right across the street. Just bad so Bad
This DD needs to be shut down... get new owners and new employees, and get fully Renavated.Enough saidI do not recommend coming
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Croissant, Iced Latte, Donuts, Assorted Half Dozen or Dozen Donuts
Restaurantji Recommends
Delicious coffee and Wonderful barista, it was a bit cold and not many donut ? choices lol ?
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Iced Latte, Donuts, Brownie Batter Donut
Today 11/24/23 I've never seen such poor service . My husband pulled up to the window mind you no one was in line and told the lady at the window . I'm sorry I can't hear you they had a service truck out back . She stated not my problem your going to have to ride around again if you want to order. Guess they want to be shut down like Ihop because service so bad. ( We are locals too) We ended up leaving without purchase due the worker ( lady) being so rude and having poor people skills. It puts 5 ⭐ it's a half a ⭐ if I have to score.
Service: 1
Order is always wrong. Lady at the front can’t understand how to work the register so they just charge you the wrong amount. If you get the right drink the lid isn’t even on so it’ll spill everywhere.
Atmosphere: 1
Food: 1
Service: 1
Where there is always some thing at this store that definitely does not meet the quality standards of Dunkin. Service is slow, and that is if anyone answers the drive thru. Ex: it's Monday 12:40, the front door is locked. The open sign is lit up, so not sure what time they will open, and if what is going on. Went through drive through, since they say they are open. No answer. This is the 4th time I've come here within business hours and it was "closed" or something. One time I was in drive thru for 10+ minutes thinking I would be greeted there soon enough.
I have lived here for a year and this Dunkin’ Donuts is the worst one I have ever been to. The drive-through is never open and the customer service is poor.