Had a great time creating my ice cream and thank you to my ice cream maker Victoria Francois for being patient with me as it is my first time. I would definitely go back and recommend !
Atmosphere: 5
Food: 5
Service: 5
Chrissy Nasser
Came in to this spot for the second time because the last time I came there were these 2 superstar staff members making our nitrogen ice cream. they came out amazing the first time we came by. We were excited to return. This second time around the staff were extremely rude and not following health guidelines. Not using gloves, chewing gum with an open mouth, not making orders uniformed. Just an entirely different experience this time around. Me and my friend were both extremely disappointed in how the ice cream came out. I have no idea why it would come out so different for each order. I think the staff needs better training, and some manners wouldn’t hurt.
Katie Jacobs
Yum! Great ice cream and mix-ins.
Atmosphere: 5
Food: 5
Service: 5
Brandon Kress
Best nondairy ice cream!!
Atmosphere: 5
Food: 5
Service: 5
Valeria Santana
So far the best ice cream, although lately the flavors seem not to make sense anymore!!! Just not the same.The place is cramped. Even if you order online, you'll have to wait in line or jump in front of everyone to get to the cashier for your online order pick up.There is no order, but complete chaos. Just a long, disorganized queue for something that should be as simple, as buying an ice cream!!!
Atmosphere: 1
Food: 3
Service: 1
Dee (bodegaboydee)
Pretty cool to watch ice cream instantly made in front of you. Tasted delicious as well. I had a regular sized vanilla with brownie and cookie dough, and it had me wanting more.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Cookie Dough, Brownie
Federico Furtado
We have come here for many years and never had a complaint. We love the ice cream it’s one of the best that we have had in Miami and have even brought friends here or have shared with people about ChillN and everyone loves it. However, this time we are sad to say we left extremely disappointed. Some of the workers here now do not meet to what this place has been like in the past. Poor customer service… we went because we had received a promotion for pickup, but noticed that the prices on the site were marked higher than what they actually are. So it was basically the same as just ordering at the store. We spoke with one of the workers and since she was unsure she brought us the person in charge a girl with curly hair. Her attitude was indifferent about what we were saying. She explained to us and answered the question, but with a careless and bad attitude. We only wanted to understand why the promotion was like that and because it didn’t make sense to us to call it a promotion if we weren’t saving anything from the deal. We were still going to buy the ice cream anyway because again we’ve come here for years, but the attitude this person had only made us upset to the point were we felt why bother spending money here when we can go somewhere else to spend the money, eat a good dessert but deal with better customer service and less attitude. My wife told me let’s just go because of that. Doubting if we will come back here again and in the end drove 25 minutes here for no reason.
Atmosphere: 1
Food: 5
Service: 1
Beth Sparks
Best ice cream! Peter is the nicest!
Atmosphere: 5
Food: 5
Service: 5
Jon Krawczonek
Peter Ditto is a very good worker. He made my experience spectacular!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Regular, Nutella, Brownie
vivian tobias
Fast considering the work they have to do…. & delicious ?
Very good ice cream I recommend mis match ice cream do 2 flavors in one I do vanilla and
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Small
samuel calvo
Really cool unique spot!
Atmosphere: 4
Food: 4
Service: 5
John McIntosh
Awful experience. After 11 folks in front of us got their ice cream I asked where ours was. They lost it. Another 15 Minutes to by. They make mine wrong twice. Refuse to fix it. And another 5 minutes before my wife got hers. Amazed how bad this was. And zero willingness to fix
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Regular
Adam Kaufman
We waited 30 minutes for our ice cream! The staff never even recognized or apologized when they knew we were waiting. They then made one of the ice creams, and left it out, and forgot about the other 2. They refroze that one ice cream at least 2 more times. When we then questioned it, they argued that it doesn’t make a difference. Then when we questioned why it was taking so long, the manager, Krystal, said it got mixed up with an Uber eats order and never even apologized. Ultimately, it took us 40 minutes to get our ice cream. Absolutely unacceptable.
Had a great time creating my ice cream and thank you to my ice cream maker Victoria Francois for being patient with me as it is my first time. I would definitely go back and recommend !
Atmosphere: 5
Food: 5
Service: 5
Came in to this spot for the second time because the last time I came there were these 2 superstar staff members making our nitrogen ice cream. they came out amazing the first time we came by. We were excited to return. This second time around the staff were extremely rude and not following health guidelines. Not using gloves, chewing gum with an open mouth, not making orders uniformed. Just an entirely different experience this time around. Me and my friend were both extremely disappointed in how the ice cream came out. I have no idea why it would come out so different for each order. I think the staff needs better training, and some manners wouldn’t hurt.
Yum! Great ice cream and mix-ins.
Atmosphere: 5
Food: 5
Service: 5
Best nondairy ice cream!!
Atmosphere: 5
Food: 5
Service: 5
So far the best ice cream, although lately the flavors seem not to make sense anymore!!! Just not the same.The place is cramped. Even if you order online, you'll have to wait in line or jump in front of everyone to get to the cashier for your online order pick up.There is no order, but complete chaos. Just a long, disorganized queue for something that should be as simple, as buying an ice cream!!!
Atmosphere: 1
Food: 3
Service: 1
Pretty cool to watch ice cream instantly made in front of you. Tasted delicious as well. I had a regular sized vanilla with brownie and cookie dough, and it had me wanting more.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Cookie Dough, Brownie
We have come here for many years and never had a complaint. We love the ice cream it’s one of the best that we have had in Miami and have even brought friends here or have shared with people about ChillN and everyone loves it. However, this time we are sad to say we left extremely disappointed. Some of the workers here now do not meet to what this place has been like in the past. Poor customer service… we went because we had received a promotion for pickup, but noticed that the prices on the site were marked higher than what they actually are. So it was basically the same as just ordering at the store. We spoke with one of the workers and since she was unsure she brought us the person in charge a girl with curly hair. Her attitude was indifferent about what we were saying. She explained to us and answered the question, but with a careless and bad attitude. We only wanted to understand why the promotion was like that and because it didn’t make sense to us to call it a promotion if we weren’t saving anything from the deal. We were still going to buy the ice cream anyway because again we’ve come here for years, but the attitude this person had only made us upset to the point were we felt why bother spending money here when we can go somewhere else to spend the money, eat a good dessert but deal with better customer service and less attitude. My wife told me let’s just go because of that. Doubting if we will come back here again and in the end drove 25 minutes here for no reason.
Atmosphere: 1
Food: 5
Service: 1
Best ice cream! Peter is the nicest!
Atmosphere: 5
Food: 5
Service: 5
Peter Ditto is a very good worker. He made my experience spectacular!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Regular, Nutella, Brownie
Fast considering the work they have to do…. & delicious ?
Atmosphere: 3
Food: 4
Service: 2
Recommended dishes: Small
Restaurantji Recommends
Very good ice cream I recommend mis match ice cream do 2 flavors in one I do vanilla and
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Small
Really cool unique spot!
Atmosphere: 4
Food: 4
Service: 5
Awful experience. After 11 folks in front of us got their ice cream I asked where ours was. They lost it. Another 15 Minutes to by. They make mine wrong twice. Refuse to fix it. And another 5 minutes before my wife got hers. Amazed how bad this was. And zero willingness to fix
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Regular
We waited 30 minutes for our ice cream! The staff never even recognized or apologized when they knew we were waiting. They then made one of the ice creams, and left it out, and forgot about the other 2. They refroze that one ice cream at least 2 more times. When we then questioned it, they argued that it doesn’t make a difference. Then when we questioned why it was taking so long, the manager, Krystal, said it got mixed up with an Uber eats order and never even apologized. Ultimately, it took us 40 minutes to get our ice cream. Absolutely unacceptable.
Atmosphere: 1
Food: 5
Service: 1
The concept it cool but the place is so
Atmosphere: 1
Food: 2
Service: 2