Burgers are always dry and I can never use my mobile coupons here.
Atmosphere: 3
Food: 3
Service: 3
Gina Gulfo
Very good service, everyone very friendly and the food was very good and exactly how I placed my order.
Atmosphere: 5
Food: 5
Service: 5
Destiny Mays
We received the wrong order for my son and when calling back they pick up but blow in the phone and don’t say anything drive though horrible don’t even give receipts had to ask for
Atmosphere: 1
Food: 1
Service: 1
Herick De Haro Pineda
Close. And apear like open
Miron Lorman
nice place, bad food, worst burger I had in BK
Papito kc
My breakfast was totally coldMy hash brown was horribleJust the coffee was hot and freshThe service not really goodI won't come backNo thanks
Atmosphere: 3
Food: 2
Service: 2
Karen Barreto
THE WORST CARE OF MY LIFE. 5 PEOPLE IN THE KITCHEN LAUGHING AND NO ONE ATTENDS YOU, AND WHEN THEY DID IT IT WAS WITH A VERY WILLFUL WILL, I LEFT WITHOUT BUYING. PUT PEOPLE WANT TO WORK. IM NOT COMING BACK
Atmosphere: 1
Food: 1
Service: 1
Luke P
I've been to this Burger King (123rd and Biscayne) a few times and each time I do things seem to get worse. It's a beautiful brand new location that was closed for a long time when they remodeled it. I don't even know where to start. The first time I went in recently, I stood at the counter for about 10 minutes before anyone even greeted or acknowledged me. When they did I said I wanted to order and was told that I must do so at the kiosk. Having never used it, I wasn't familiar with how to order. A young man came out and helped me, and he was very friendly. Probably the only good thing I have to say for the place. But I thought to myself, if he came out to help, couldn't he just take my order at the register? But I got my food and went to sit down. It seemed a hurricane had blown through. All the tables were dirty. So I took my food to go. The next few times, same thing. Dirty tables, no one at the register. This time I ordered an Oreo Milkshake. I stood there and watched the girl make it. When she brought it to me I asked if it was indeed an Oreo shake because it looked like vanilla bean. ( Only tiny pieces of Oreo in the shake.). She said it was. I asked if this was normally how they came, she said yes. I knew that not to be true. They had run out of Oreos and she used the little bit of Oreo dust powder to make the shake. She had attitude the whole time so I asked for a manager. I asked the same question and the manager said, no sorry we are out of Oreos. I said then why lie? Just say that and I'll take it or try another flavor. She didn't apologize or anything just asked with an attitude if I wanted something else. I said no. Another time they served me stale, cold French toast sticks that had been sitting around I guess. They take 1:25 seconds to fry, but they had piles of them just sitting in one of the space heaters, already wrapped. I could go on and on but I won't. I've been coming to that Burger King since I was a kid and am sad to say that even though the place looks nice on the outside, it's a mess inside and the management doesn't even seem to care, because when I address the issues with them, their only response is, would you like us to change your food/shake/ whatever was wrong. No. What I would like is for you to do better. These are photos from my last visit, and quite possibly, my last time visiting.
Atmosphere: 1
Food: 2
Service: 1
Gabriela Sabatel
Really bad experience and worst customer service.Ordered with the tablet and chose pay at the counter but waited 20 minutes for somebody to take my payment ( had exact amount). A teenage boy continued looking at me just ignoring me and I kept waiting for him or anybody else to come and take my payment while I was standing with the receipt and the money on my han.. then I asked for my food with the receipt and the teenage boy gave a bag..no cups for the drinks and there were 2 whopper meals. Then I showed my receipt and told him : I ordered 'Dine In" and put my name but he still ignored me.. didn't say anything . He was a really young African American boy..I told him " the guy that ordered 3 combos left a while ago and I was still waiting... " what goes around comes around". Whenever my children want Burger King.. there are so many locations that I don't need to go there .. I told him: I have been waiting here for a long time and my son is autistic ( they don't deal with patience very well). Bad experience for people with children with a disability..
This is the place for great food,staff,and the community is just simply beautiful ❤️
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger, Onion Rings, French Fries
Tiffany Gutierrez
Excellent customer service, the people who work there are extremely friendly. I would go back without
Atmosphere: 5
Food: 5
Service: 5
Jarred W.
Your cashier "Roberto D**" is a liar.Order 10/22/23 @ 5:35:33 AMAfter barely making it out of the drive thru I realized I didn't have my fries or the receipt. I turn back into the drive thru to let him know I didn't have my fries. He tells me I did NOT order fries.I tell him yes I did, he insists I did not. So I ask him for the receipt and it clearly says "Lg Fry" then he proceeds to hand me the large fry he forgot.It wouldn't have been a big deal if he just said "I got it right here" and I would have been gone. Instead he tried to lie and tell me MULTIPLE times that I was incorrect and that I didn't order fries.Always get your receipt.... Roberto is a liar and can't accept when he is wrong.
Atmosphere: 1
Food: 3
Service: 1
kayla Jean
Well I came here in the afternoon thru the drive thru to order some burgers fries and slushes when I get to the window my food was still not prepared and I waited 15 minutes for my food ,a young guy came through the window saying that the slushy machine was being watery and I told him to switch it to regular soda he did not respond to me and continued to still give me watery slushy and my burgers were cold my onion rings was soggy the only thing that was hot was my fries. Worst customer service here do not waste your money here.
? my impossible whopper. Gates.
Burgers are always dry and I can never use my mobile coupons here.
Atmosphere: 3
Food: 3
Service: 3
Very good service, everyone very friendly and the food was very good and exactly how I placed my order.
Atmosphere: 5
Food: 5
Service: 5
We received the wrong order for my son and when calling back they pick up but blow in the phone and don’t say anything drive though horrible don’t even give receipts had to ask for
Atmosphere: 1
Food: 1
Service: 1
Close. And apear like open
nice place, bad food, worst burger I had in BK
My breakfast was totally coldMy hash brown was horribleJust the coffee was hot and freshThe service not really goodI won't come backNo thanks
Atmosphere: 3
Food: 2
Service: 2
THE WORST CARE OF MY LIFE. 5 PEOPLE IN THE KITCHEN LAUGHING AND NO ONE ATTENDS YOU, AND WHEN THEY DID IT IT WAS WITH A VERY WILLFUL WILL, I LEFT WITHOUT BUYING. PUT PEOPLE WANT TO WORK. IM NOT COMING BACK
Atmosphere: 1
Food: 1
Service: 1
I've been to this Burger King (123rd and Biscayne) a few times and each time I do things seem to get worse. It's a beautiful brand new location that was closed for a long time when they remodeled it. I don't even know where to start. The first time I went in recently, I stood at the counter for about 10 minutes before anyone even greeted or acknowledged me. When they did I said I wanted to order and was told that I must do so at the kiosk. Having never used it, I wasn't familiar with how to order. A young man came out and helped me, and he was very friendly. Probably the only good thing I have to say for the place. But I thought to myself, if he came out to help, couldn't he just take my order at the register? But I got my food and went to sit down. It seemed a hurricane had blown through. All the tables were dirty. So I took my food to go. The next few times, same thing. Dirty tables, no one at the register. This time I ordered an Oreo Milkshake. I stood there and watched the girl make it. When she brought it to me I asked if it was indeed an Oreo shake because it looked like vanilla bean. ( Only tiny pieces of Oreo in the shake.). She said it was. I asked if this was normally how they came, she said yes. I knew that not to be true. They had run out of Oreos and she used the little bit of Oreo dust powder to make the shake. She had attitude the whole time so I asked for a manager. I asked the same question and the manager said, no sorry we are out of Oreos. I said then why lie? Just say that and I'll take it or try another flavor. She didn't apologize or anything just asked with an attitude if I wanted something else. I said no. Another time they served me stale, cold French toast sticks that had been sitting around I guess. They take 1:25 seconds to fry, but they had piles of them just sitting in one of the space heaters, already wrapped. I could go on and on but I won't. I've been coming to that Burger King since I was a kid and am sad to say that even though the place looks nice on the outside, it's a mess inside and the management doesn't even seem to care, because when I address the issues with them, their only response is, would you like us to change your food/shake/ whatever was wrong. No. What I would like is for you to do better. These are photos from my last visit, and quite possibly, my last time visiting.
Atmosphere: 1
Food: 2
Service: 1
Really bad experience and worst customer service.Ordered with the tablet and chose pay at the counter but waited 20 minutes for somebody to take my payment ( had exact amount). A teenage boy continued looking at me just ignoring me and I kept waiting for him or anybody else to come and take my payment while I was standing with the receipt and the money on my han.. then I asked for my food with the receipt and the teenage boy gave a bag..no cups for the drinks and there were 2 whopper meals. Then I showed my receipt and told him : I ordered 'Dine In" and put my name but he still ignored me.. didn't say anything . He was a really young African American boy..I told him " the guy that ordered 3 combos left a while ago and I was still waiting... " what goes around comes around". Whenever my children want Burger King.. there are so many locations that I don't need to go there .. I told him: I have been waiting here for a long time and my son is autistic ( they don't deal with patience very well). Bad experience for people with children with a disability..
Atmosphere: 3
Food: 3
Service: 1
Restaurantji Recommends
They give shakes almost
Atmosphere: 1
Food: 1
Service: 1
This is the place for great food,staff,and the community is just simply beautiful ❤️
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger, Onion Rings, French Fries
Excellent customer service, the people who work there are extremely friendly. I would go back without
Atmosphere: 5
Food: 5
Service: 5
Your cashier "Roberto D**" is a liar.Order 10/22/23 @ 5:35:33 AMAfter barely making it out of the drive thru I realized I didn't have my fries or the receipt. I turn back into the drive thru to let him know I didn't have my fries. He tells me I did NOT order fries.I tell him yes I did, he insists I did not. So I ask him for the receipt and it clearly says "Lg Fry" then he proceeds to hand me the large fry he forgot.It wouldn't have been a big deal if he just said "I got it right here" and I would have been gone. Instead he tried to lie and tell me MULTIPLE times that I was incorrect and that I didn't order fries.Always get your receipt.... Roberto is a liar and can't accept when he is wrong.
Atmosphere: 1
Food: 3
Service: 1
Well I came here in the afternoon thru the drive thru to order some burgers fries and slushes when I get to the window my food was still not prepared and I waited 15 minutes for my food ,a young guy came through the window saying that the slushy machine was being watery and I told him to switch it to regular soda he did not respond to me and continued to still give me watery slushy and my burgers were cold my onion rings was soggy the only thing that was hot was my fries. Worst customer service here do not waste your money here.
Atmosphere: 1
Food: 1
Service: 1