Dunkin'

12561 Biscayne Blvd, North Miami
(305) 891-1020

Recent Reviews

ANTONIO SPANN

I ordered a turkey egg English muffin with no cheese. I got a sandwich with extra cheese. I ordered an iced coffee and got a hot coffee. When I noticed that it was cheese on my sandwich turned around and went back in to get it fixed. Server acted as if it was my fault turned around and threw sandwich on the table. Everyone else was white and got better service. Think it was because I’m black. Horrible experience. Will never return and thinking about doing away with this franchise altogether.Dietary restrictions: They do not abide by dietary restrictions at all.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Sausage Egg and Cheese Bagel

Luis Manuel Gómez Pérez

Very good and excellent

Atmosphere: 5

Food: 5

Service: 5

Edna Tips

The place is very dirty, the bathroom is terrible, they don't even have hand soap. The attention is very poor and it is really a shame. Because their coffee is good. But I'd rather not go back.

Atmosphere: 1

Food: 5

Service: 1

Adnan Daljipi

Got my perfectly made coffee and sandwich. Good place,nice service.

Atmosphere: 4

Food: 5

Service: 5

Hector Jimenez

I've been coming to this DD for years, and honestly. . . It needs a major remodeling. Every piece of furniture and fixtures is so worn-out and completely outdated. The upholstery leaves a lot to be desired. For a place to have suck good clientele and good services, it sad the the Owners of this establishment don't give attention to details. What a shame. ?

Atmosphere: 2

Food: 5

Service: 5

Recommended dishes: Donuts, Sausage Egg and Cheese Bagel

Rachel Cooper

Dorothy was so nice , always going out of her way to help with my order and always fast and friendly service, best location. Excellent service , great atmosphere. Food is always fresh. Love this place.Vegetarian options: Great service. Love the options and foodKid-friendliness: Great atmosphere . Kids love it

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Donuts, Sausage Egg and Cheese Bagel, Doughnut

Dahlia Porter

I absolutely dislike poor customer service. I visited this location yesterday after a dental appointment nearby. I am accustomed to good service by Dunkin Donut , however I must say this location needs a refresher course in customer service.The man who served me yesterday was not very mannered.Today I had the displeasure of speaking with him about missing items from my order (namely my coffee rolls) which was the main reason I went there and he was so rude, condescending and unmannerly on the phone , I was shell-shocked. I would have never expected this type of customer service from a Dunkin Donut employee. Please remove him from the front end, he is not a good image to have. I got no refund, no apology nor replacement items.I would never recommend nor visit this location again unless a change has been implemented. Do better.

Atmosphere: 2

Service: 1

Zuranyeliz DeLaRosa

This review is in regards to the the management of the facility and to put light to some unethical things that are taking place. Myself and my fiance were former employees of this establishment and it wasn’t good experience. I would recommend not to waste the time unless I guess you need to. Ms.Ruby the Manager isn’t professional. She doesn’t even say a good morning nor even looks at you unless she likes you. She applies certain rules and regulations to those she wants to instead of the entire team. The food here isn’t cooked properly. Instead of separating all foods as they need to they put certain foods together on a container oblivious to the fact that certain individuals may be allergic. The donuts are done in the afternoon of the previous day which results them to not even be as fresh as they advertise them to be. The baker does the most unethical, nasty thing of not even using gloves when making the products. Which I’ve experienced and is just disgusting.You bring up all of these facts to the district manager in charge and all he has to say is that it’s her store she makes the rules. Due to the history they have together he doesn’t feel the need to correct her as it should be. She and another employee(Cynthia) disrespectfully speaks about certain employees instead of addressing them like adults. When you confront them they want to cry wolf about the situation as if they weren’t the root of the issue. I bring all of this to light because this has always happened and will continue to do so and I personally wouldn’t want anyone else to go through all of this. With all that being said, as adults to those reading do as you please but these are just a few facts that aren’t being corrected and just being looked over.Good day to all!!

Atmosphere: 1

Food: 1

Service: 1

SOPHIE FEDOTOV

the workers at this location DO NOT WEAR GLOVES and use their dirty hands to handle all food orders. it is evident that they do not care about cleanliness and sterility. another customer also left after observing the practices of this dunkin. very disgusting place.

Atmosphere: 1

Food: 1

Service: 1

honey hush

Near a bay this store had nice quick service. They cashier gave me extra munchkins. Right on Biscayne Blvd. Big parking lot in plaza.

Atmosphere: 5

Food: 5

Service: 5

P

Amazing service, Maxime is super helpful dealing with my orders !

anthony robinson

Best Coffee in Dade

Atmosphere: 5

Food: 5

Service: 5

Marcelo Ponce

It says it closes at 8 . I was there at 7:30 pm on a Friday. People didn't want to open the door. They were just standing there.

Atmosphere: 1

Food: 1

Service: 1

Victor Pacheco

Need a little more clean that place, tables bubbling and dirty after that everything is

Atmosphere: 3

Food: 5

Service: 5

Recommended dishes: Donuts

chantelle panchame

Good deals on the app, pretty good food but the service and vibes are basic.

Atmosphere: 3

Food: 4

Service: 3

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