Recommended dishes: Salad, Caesar Salad, Chicken Caesar Salad
Mrs. D. Frierson
Why is the fresh veggies placed on the hot food making it soggy? Then I had to ask for sauces.
Atmosphere: 3
Food: 1
Service: 3
Asur Bushra
Worst place to order
Atmosphere: 1
Food: 1
Service: 1
Kimberly Williams
I love to eat pollo but I don’t what happen today my onions not fresh my rice is yuck’s like come on now… the lady in the window with the rainbow colored hair need to be retrained how to make eyes contact with customers an to be more positive also the manager that was there also peoples are paying their money to come there to only be treated like thrown away
Atmosphere: 1
Food: 1
Service: 1
Achille Sr Octavien
Great place to grab a quick
Atmosphere: 4
Food: 5
Service: 5
Lynn Wright
It was late in the night but the food was
Atmosphere: 5
Food: 5
Service: 5
fernandafernanda mason
Affordable, and
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Cuban Sandwich
Armando Arratia
First time in MY LIFE that I have to discuss over a cup of source I order a large tropichop with extra cilantro sauce and not only the lady had an ugly and rude attitude but also told me that she does not give more than 2 tiny cups per customerNever buy from here they don’t care about anything
If you want to eat well, a good grill chicken, you should eat here, excellent!!
Atmosphere: 5
Food: 5
Service: 5
BETTYLOURDE GUERRIER
Today I order food onlinr for pick up worth $38 and I only received food worthy $15. I ordered a whole chicken only dark, a Cilantro Avocado salad with side beans and corn. Just to received half chicken and a Ceasar salad. Customer service is horrible. Manager is 10 worst than cashier. I lose my money today but y'all loss a long time customer. Will definitely encourage my family and friend not to go there again.
Atmosphere: 1
Food: 1
Service: 1
Carla Christie
I love pollo. It's always my guilty pleasure when I come home.Parking: The parking situation is terrible because the drive-through line blocks entrance and exit on both sides.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Grilled Chicken and BBQ Ribs, Black Beans, Sweet Plantains
Melie M.
They will start your pickup order as soon as you arrive. A stretch? Depends on what you consider a start. My order was two plates of chicken, yellow rice and wedges. Plus a wrap and soup. I arrived about 20 minutes after I placed my order and they only had the chicken laid out in the two white takeout boxes. Only when I presented my receipt, did they start to pack in the rice and do the soup. At least they're generous with their rice servings so that'll be what warrants the one star in this review. Then, they started to do the wrap. There was 3/4 of them on the floor and no one moved to remove the wrap from the press once it started beeping loudly that it was done. They're was no line at register by the way, just about 4 other customers waiting for the order, so I don't know why they let it burn for so many beeps. I asked one of the girls if there was any wedges prepared because I wanted to buy to add on one more (this is key to note here- I said more) if there was. She said no. I pulled back and waited some more for them to complete my order.Finally after about 15 minutes of all this with them doing other orders too, a different girl begins to pack (sloooowly) my order in a bag. I would've given another star for the nice presentation of how she packaged everything- it was nice how she arranged everything.But then, as she hands it off to me and I go over to a table to double check the bag to make sure everything is inside...I see they forgot the wedges. I go back and tell the girl this. She promptly give me a bag. Finally, I can go! I open the bag and seethere was only one.You see why this is one star?I go back and tell the girl I ordered two, I had two sets of wedges for the two sets of plates she just packaged for me. She shouts at the other (first) girl for forgetting the wedges. The other girl tells me there's no wedges, do you want yuca? I say yes. She goes, then returns and says, we don't have, want plantains? I shortly say yes again, because I just need any side to go home and feed my hungry family with. She gives me the plantains. And finally, finally 45 minutes after I placed my pickup order on the pollotropical site, I get to go home and feed my family.In case, you're wondering, no this wasn't a case where they forgot the sauce. It looks like they're improving on that front at least...
Drive thru was show but food was
Atmosphere: 4
Food: 4
Service: 4
THIS POLLO TROPICAL IS TOO SLOW
The yellow rice was not cooked properly.
Atmosphere: 4
Food: 3
Service: 1
Recommended dishes: Salad, Caesar Salad, Chicken Caesar Salad
Why is the fresh veggies placed on the hot food making it soggy? Then I had to ask for sauces.
Atmosphere: 3
Food: 1
Service: 3
Worst place to order
Atmosphere: 1
Food: 1
Service: 1
I love to eat pollo but I don’t what happen today my onions not fresh my rice is yuck’s like come on now… the lady in the window with the rainbow colored hair need to be retrained how to make eyes contact with customers an to be more positive also the manager that was there also peoples are paying their money to come there to only be treated like thrown away
Atmosphere: 1
Food: 1
Service: 1
Great place to grab a quick
Atmosphere: 4
Food: 5
Service: 5
It was late in the night but the food was
Atmosphere: 5
Food: 5
Service: 5
Affordable, and
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Cuban Sandwich
First time in MY LIFE that I have to discuss over a cup of source I order a large tropichop with extra cilantro sauce and not only the lady had an ugly and rude attitude but also told me that she does not give more than 2 tiny cups per customerNever buy from here they don’t care about anything
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
If you want to eat well, a good grill chicken, you should eat here, excellent!!
Atmosphere: 5
Food: 5
Service: 5
Today I order food onlinr for pick up worth $38 and I only received food worthy $15. I ordered a whole chicken only dark, a Cilantro Avocado salad with side beans and corn. Just to received half chicken and a Ceasar salad. Customer service is horrible. Manager is 10 worst than cashier. I lose my money today but y'all loss a long time customer. Will definitely encourage my family and friend not to go there again.
Atmosphere: 1
Food: 1
Service: 1
I love pollo. It's always my guilty pleasure when I come home.Parking: The parking situation is terrible because the drive-through line blocks entrance and exit on both sides.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Grilled Chicken and BBQ Ribs, Black Beans, Sweet Plantains
They will start your pickup order as soon as you arrive. A stretch? Depends on what you consider a start. My order was two plates of chicken, yellow rice and wedges. Plus a wrap and soup. I arrived about 20 minutes after I placed my order and they only had the chicken laid out in the two white takeout boxes. Only when I presented my receipt, did they start to pack in the rice and do the soup. At least they're generous with their rice servings so that'll be what warrants the one star in this review. Then, they started to do the wrap. There was 3/4 of them on the floor and no one moved to remove the wrap from the press once it started beeping loudly that it was done. They're was no line at register by the way, just about 4 other customers waiting for the order, so I don't know why they let it burn for so many beeps. I asked one of the girls if there was any wedges prepared because I wanted to buy to add on one more (this is key to note here- I said more) if there was. She said no. I pulled back and waited some more for them to complete my order.Finally after about 15 minutes of all this with them doing other orders too, a different girl begins to pack (sloooowly) my order in a bag. I would've given another star for the nice presentation of how she packaged everything- it was nice how she arranged everything.But then, as she hands it off to me and I go over to a table to double check the bag to make sure everything is inside...I see they forgot the wedges. I go back and tell the girl this. She promptly give me a bag. Finally, I can go! I open the bag and seethere was only one.You see why this is one star?I go back and tell the girl I ordered two, I had two sets of wedges for the two sets of plates she just packaged for me. She shouts at the other (first) girl for forgetting the wedges. The other girl tells me there's no wedges, do you want yuca? I say yes. She goes, then returns and says, we don't have, want plantains? I shortly say yes again, because I just need any side to go home and feed my hungry family with. She gives me the plantains. And finally, finally 45 minutes after I placed my pickup order on the pollotropical site, I get to go home and feed my family.In case, you're wondering, no this wasn't a case where they forgot the sauce. It looks like they're improving on that front at least...
Very well attended and nice place and delicious
Atmosphere: 5
Food: 5
Service: 5