Worst experience at a Wendy's. Inside room closed. Extremely long wait for drive thru, despite short line. No diet soda of any kind. Very poor.
Atmosphere: 1
Food: 3
Service: 1
Jack Finnerty Jr
Asked for baconator fries. And received this. Didn't seem like much effort was put into it. I just ask to get what I pay for. I don't need it to look like the picture.
Atmosphere: 3
Food: 1
Service: 3
Tito Parzival
Workers just stood there doing nothing. One was falling asleep on the cash register. It took more than ten minutes just to get my food with no one ahead of me. Some workers are just even sitting around doing nothing. When i got my food they did not even say anything. Who ever runs this should really consider hiring new people.
Atmosphere: 1
Food: 3
Service: 1
Tucker Jones
Yikes this location needs shut down. Just a warning. Go somewhere else. We periodically go here by the house and lately it’s always a miss. We’re officially done with Wendy’s. Uncooked meat in the middle. 5 lbs of ketchup leaking off the burgers pouring off the sides when you open it. Not eatable especially paying $7 for a burger. Not worth driving back up there. Just tossed it.
Atmosphere: 1
Food: 1
Service: 1
Mary Long
The food was hot and my order was ? right... thank you ??
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wendy’S French Fries, Fries, Hamburger
justin torres
Waited 10 mins at the pick up window for cold food that was thrown all over the place in the bag. Wendy’s standards really need to be higher and they stop hiring all these young kids to run a business they have no idea how to. Never returning!
Atmosphere: 1
Food: 1
Richard Fosdick
It's Wendy's you can't expect too much out of them. In fact since everyone there doesn't really want to work there doesn't help. Actually just went there for the last time. Absolutely horrible completely ignored at the counter for over 5 minutes. The manager would not speak a word back to me or the person in front of me. Most disrespectful and rude service I ever had to endure. I left. I rather spend more money elsewhere than have them spit in my food. Horrible manager, Carolina. Ran more like an pre-k school than a restaurant!!!!
Atmosphere: 1
Food: 1
Service: 1
Tom Watkins
It's been a long time, if ever, since I've written a review for a fast food restaurant. I usually expect fast food level service and food. And leave it at that. However, this afternoon (Wed, Dec 6th at around 4:15pm) my toddler wanted a frosty. We pulled into a drive-through with only 1 car ahead of use. They placed their order, and we proceeded to wait for over 15 minutes to order a small frosty and a medium frosty. That's it. When we ordered and then pulled forward, we later waited for another 10 minutes to move to the window and someone to open the sliding glass. The young Hispanic woman with glasses didn't say a word. She grabbed my card and handed me the frostys. I asked for spoons. She was annoyed. I asked for napkins (heaven forbid), and she rolled her eyes. Again, never a "I'm sorry for the delay" and certainly never. "Do you need spoons or napkins?" Why would a toddler need a spoon or napkin? Push handed me my card and shut the glass. I yelled, "Happy Holidays, and have a nice day," as we pulled away. Nothing was said in return, and she actually never spoke to us. If 1 vehicle in a drive-through is too much to handle, this location has some serious issues. When we pulled around the parking lot to leave, there were 7 cars waiting in the drive-through line. Imagine people actually having the nerve to want to order some food from your restaurant. I'm sorry to say, but I'm sure their experiences were negative as well. We'll never go back, and that's sad. Say "hello" at least. Hopefully, their holiday isn't as terrible as they looked like they felt this afternoon. Avoid this place.
Atmosphere: 1
Food: 2
Service: 1
Rafael Hernandez
This place has gone downhill. Employees cursing up a storm. They don’t care. Go to another Wendy’s. Worst in Orlando. Don’t believe me see for
Atmosphere: 1
Food: 1
Service: 1
Joe Cotto
If you have a half hour to wait in the drive through by all means go here, you'll have plenty of time to check your emails watch tik tok and go on Instagram and probably finish an episode of your favorite TV show because these guys are slowwwww. And they didn't have bacon.
If you order something and then have to query your order at the cashier - as seemingly the price was not.correct - followed by another round of discussion at the hand-out window as to whats inside the single bag... only to find out later that the ordered stuff was not anywhere to close to what.ended up in the bag. What a sad experience.....
Atmosphere: 2
Food: 3
Service: 1
Ashley Nicole
Normally I don’t mind this Wendy’s they are usually quick and organized but management needs to be stricter about hair nets and a clean work area. I was choking on a long string of hair down my throat from my bacon double stack burger. It was wrapped around a piece of bacon. I was highly disappointed. Let’s do better next time yeah?Peace and loveTues Oct 31st night crew
Atmosphere: 3
Food: 1
Service: 4
Recommended dishes: Fries
Brandon Phillips
Service was extremely slow. Their were 4 cars in line and 0 customers in the store. All drive thru.One customer in line behind us left without food after waiting 20 minutes.The chicken breast on the chicken sandwich was replaced with a large chicken nugget in the shape of a chicken breast. The burgers were extremely greasy. Two out of three fries were definitely more than 30 minutes old.Fast food has a lower bar to meet than a sit down restaurant, and this Wendys still fell way short of that bar.
Atmosphere: 1
Food: 1
Service: 1
Diego Rozo
I just left this Wendy's and it was the worst experience, a Puerto Rican lady served us, and she was the rudest thing I have ever seen in customer service. It is incredible that these people continue to believe they are the owners of the country. This was on November 4, 2023 at 11:40 pm.
Service: 1
Isis bravo
20 minute drive through wait only to come to the window to hear and see the manager in the drive through rudely treating her employees in Spanish , I’m glad I speak Spanish to be able to write this review cause it’s unacceptable and embarrassing. This should be looked into immediately 11/4/2023 9:50
Worst experience at a Wendy's. Inside room closed. Extremely long wait for drive thru, despite short line. No diet soda of any kind. Very poor.
Atmosphere: 1
Food: 3
Service: 1
Asked for baconator fries. And received this. Didn't seem like much effort was put into it. I just ask to get what I pay for. I don't need it to look like the picture.
Atmosphere: 3
Food: 1
Service: 3
Workers just stood there doing nothing. One was falling asleep on the cash register. It took more than ten minutes just to get my food with no one ahead of me. Some workers are just even sitting around doing nothing. When i got my food they did not even say anything. Who ever runs this should really consider hiring new people.
Atmosphere: 1
Food: 3
Service: 1
Yikes this location needs shut down. Just a warning. Go somewhere else. We periodically go here by the house and lately it’s always a miss. We’re officially done with Wendy’s. Uncooked meat in the middle. 5 lbs of ketchup leaking off the burgers pouring off the sides when you open it. Not eatable especially paying $7 for a burger. Not worth driving back up there. Just tossed it.
Atmosphere: 1
Food: 1
Service: 1
The food was hot and my order was ? right... thank you ??
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wendy’S French Fries, Fries, Hamburger
Waited 10 mins at the pick up window for cold food that was thrown all over the place in the bag. Wendy’s standards really need to be higher and they stop hiring all these young kids to run a business they have no idea how to. Never returning!
Atmosphere: 1
Food: 1
It's Wendy's you can't expect too much out of them. In fact since everyone there doesn't really want to work there doesn't help. Actually just went there for the last time. Absolutely horrible completely ignored at the counter for over 5 minutes. The manager would not speak a word back to me or the person in front of me. Most disrespectful and rude service I ever had to endure. I left. I rather spend more money elsewhere than have them spit in my food. Horrible manager, Carolina. Ran more like an pre-k school than a restaurant!!!!
Atmosphere: 1
Food: 1
Service: 1
It's been a long time, if ever, since I've written a review for a fast food restaurant. I usually expect fast food level service and food. And leave it at that. However, this afternoon (Wed, Dec 6th at around 4:15pm) my toddler wanted a frosty. We pulled into a drive-through with only 1 car ahead of use. They placed their order, and we proceeded to wait for over 15 minutes to order a small frosty and a medium frosty. That's it. When we ordered and then pulled forward, we later waited for another 10 minutes to move to the window and someone to open the sliding glass. The young Hispanic woman with glasses didn't say a word. She grabbed my card and handed me the frostys. I asked for spoons. She was annoyed. I asked for napkins (heaven forbid), and she rolled her eyes. Again, never a "I'm sorry for the delay" and certainly never. "Do you need spoons or napkins?" Why would a toddler need a spoon or napkin? Push handed me my card and shut the glass. I yelled, "Happy Holidays, and have a nice day," as we pulled away. Nothing was said in return, and she actually never spoke to us. If 1 vehicle in a drive-through is too much to handle, this location has some serious issues. When we pulled around the parking lot to leave, there were 7 cars waiting in the drive-through line. Imagine people actually having the nerve to want to order some food from your restaurant. I'm sorry to say, but I'm sure their experiences were negative as well. We'll never go back, and that's sad. Say "hello" at least. Hopefully, their holiday isn't as terrible as they looked like they felt this afternoon. Avoid this place.
Atmosphere: 1
Food: 2
Service: 1
This place has gone downhill. Employees cursing up a storm. They don’t care. Go to another Wendy’s. Worst in Orlando. Don’t believe me see for
Atmosphere: 1
Food: 1
Service: 1
If you have a half hour to wait in the drive through by all means go here, you'll have plenty of time to check your emails watch tik tok and go on Instagram and probably finish an episode of your favorite TV show because these guys are slowwwww. And they didn't have bacon.
Atmosphere: 1
Food: 2
Service: 2
Restaurantji Recommends
If you order something and then have to query your order at the cashier - as seemingly the price was not.correct - followed by another round of discussion at the hand-out window as to whats inside the single bag... only to find out later that the ordered stuff was not anywhere to close to what.ended up in the bag. What a sad experience.....
Atmosphere: 2
Food: 3
Service: 1
Normally I don’t mind this Wendy’s they are usually quick and organized but management needs to be stricter about hair nets and a clean work area. I was choking on a long string of hair down my throat from my bacon double stack burger. It was wrapped around a piece of bacon. I was highly disappointed. Let’s do better next time yeah?Peace and loveTues Oct 31st night crew
Atmosphere: 3
Food: 1
Service: 4
Recommended dishes: Fries
Service was extremely slow. Their were 4 cars in line and 0 customers in the store. All drive thru.One customer in line behind us left without food after waiting 20 minutes.The chicken breast on the chicken sandwich was replaced with a large chicken nugget in the shape of a chicken breast. The burgers were extremely greasy. Two out of three fries were definitely more than 30 minutes old.Fast food has a lower bar to meet than a sit down restaurant, and this Wendys still fell way short of that bar.
Atmosphere: 1
Food: 1
Service: 1
I just left this Wendy's and it was the worst experience, a Puerto Rican lady served us, and she was the rudest thing I have ever seen in customer service. It is incredible that these people continue to believe they are the owners of the country. This was on November 4, 2023 at 11:40 pm.
Service: 1
20 minute drive through wait only to come to the window to hear and see the manager in the drive through rudely treating her employees in Spanish , I’m glad I speak Spanish to be able to write this review cause it’s unacceptable and embarrassing. This should be looked into immediately 11/4/2023 9:50
Atmosphere: 1
Food: 5
Service: 1