Supervisor is mean and instead of correcting their workers she blaming off duty employees ended up getting my refund
yoga chick
Staff is unaware of promotions and don't care to learn. I went for the Halloween ice cream promo of $1.70. I had an email sent with it.The kid scooping was unaware of the promo. The lady in charge said she would take care of it. They were out of many flavors. There was an empty container of the Reece's pieces in the freezer. I was surprised they left it there. Not all ice cream had labels.I got the 1 scoop of the featured flavor.It rang up at $2.94. I tried to show her the promo with the advertisement. She didn't care nor want to learn of this promotion.I left empty handed. Poor customer service and shabby presentation of product..
Angie Jones
Arrived here at 8:10 on a Thursday & they were closed. There was a car full of giggly kids leaving the kit with a box of donuts. Open sign on, Dunkin & Baskin CLOSED. Went to Carvel & was not disappointed ?
Courtney Casnellie
Not open during posted hours
sakinah jackson
Terrible service!!! One person behind the counter for Baskin Robbins and Dunkin donuts, the wait was Ridiculous!!!!!!!
Michael D.
Classic ice cream spot. Always good with a great variety email. I love the cherries Jubilee or the strawberry ice cream the best.
Neysa Manso
Ordered ice cream , didn't have what we ordered, most of them out, they had no spoons , when asked to speak to the manager was told that the manager was not in. Staff don't really care about the store , asked for chocolate chip and pralines n cream I have no idea what I was given but it was not what I had asked for . Ended up just throwing it away . Worse experience ever . Too bad I can't give less than one star
Courtney Thompson
Not open during posted hours
Michael Johnson
I did a u-turn OUT of this store as I noticed mold on the Ice cream labels (inside the freezer cabinet). Funny enough, I only noticed once one of the loose labels fell into the tub of ice cream the cashier was about to serve me.No thanks ✌?
If I could give zero stars I would. This is the second visit to this Dunkin/Baskin store and both were abysmal. The ice cream was melted and she still sold it. It was so melted it couldn't stand up on a cone. Pretty sure it was the owner who "scooped" out the liquid. Most of the ice cream looked melted. The first visit I ordered a sandwich and they messed up the order. It is clear that the quality has declined quite a bit since franchising. Definitely not the same brand as when we were kids. This is why I go to high end creameries. Don't waste your money here. I don't even want my free birthday scoop this year with low quality liquid cream. Don't even get me started on the app. It needs a huge makeover. Any positives you ask? The lady seemed nice and I like the matcha with almond milk.
Jeff C.
They did an awesome job on my polar bear cake for my 3 year old son thank you, appreciate that alot..
Roberto “Rockstar” Soto
Good ice creams for the price, but this place needs to be updated and clean it outside a bit.Employees were nice.
Robert “Rockstar” Sot
Good ice creams for the price, but this place needs to be updated and clean it outside a bit.Employees were nice.
Supervisor is mean and instead of correcting their workers she blaming off duty employees ended up getting my refund
Staff is unaware of promotions and don't care to learn. I went for the Halloween ice cream promo of $1.70. I had an email sent with it.The kid scooping was unaware of the promo. The lady in charge said she would take care of it. They were out of many flavors. There was an empty container of the Reece's pieces in the freezer. I was surprised they left it there. Not all ice cream had labels.I got the 1 scoop of the featured flavor.It rang up at $2.94. I tried to show her the promo with the advertisement. She didn't care nor want to learn of this promotion.I left empty handed. Poor customer service and shabby presentation of product..
Arrived here at 8:10 on a Thursday & they were closed. There was a car full of giggly kids leaving the kit with a box of donuts. Open sign on, Dunkin & Baskin CLOSED. Went to Carvel & was not disappointed ?
Not open during posted hours
Terrible service!!! One person behind the counter for Baskin Robbins and Dunkin donuts, the wait was Ridiculous!!!!!!!
Classic ice cream spot. Always good with a great variety email. I love the cherries Jubilee or the strawberry ice cream the best.
Ordered ice cream , didn't have what we ordered, most of them out, they had no spoons , when asked to speak to the manager was told that the manager was not in. Staff don't really care about the store , asked for chocolate chip and pralines n cream I have no idea what I was given but it was not what I had asked for . Ended up just throwing it away . Worse experience ever . Too bad I can't give less than one star
Not open during posted hours
I did a u-turn OUT of this store as I noticed mold on the Ice cream labels (inside the freezer cabinet). Funny enough, I only noticed once one of the loose labels fell into the tub of ice cream the cashier was about to serve me.No thanks ✌?
Closed way earlier than advertised
Restaurantji Recommends
Never answer the phone!!
If I could give zero stars I would. This is the second visit to this Dunkin/Baskin store and both were abysmal. The ice cream was melted and she still sold it. It was so melted it couldn't stand up on a cone. Pretty sure it was the owner who "scooped" out the liquid. Most of the ice cream looked melted. The first visit I ordered a sandwich and they messed up the order. It is clear that the quality has declined quite a bit since franchising. Definitely not the same brand as when we were kids. This is why I go to high end creameries. Don't waste your money here. I don't even want my free birthday scoop this year with low quality liquid cream. Don't even get me started on the app. It needs a huge makeover. Any positives you ask? The lady seemed nice and I like the matcha with almond milk.
They did an awesome job on my polar bear cake for my 3 year old son thank you, appreciate that alot..
Good ice creams for the price, but this place needs to be updated and clean it outside a bit.Employees were nice.
Good ice creams for the price, but this place needs to be updated and clean it outside a bit.Employees were nice.