3400 US Hwy 27 S, Sebring
We didn't even get to eat the food. We ordered two meals and hush puppies. We drove home to eat and my meal was made wrong and they didn't give us the hush puppies or any of the sauces we asked for. We drove back and asked them to correct the food and provide fresh food because it had been 30 minutes since we ordered (the drive home and back). They refused to replace all the food, even tho we gave it all back. Their reasoning was because they only messed up half of it. It was clear that we didn't eat any of it. We didn't ask for anything we didn't pay for. Not only did they not fix the problem but they made us feel uncomfortable for wanting edible food. It was a huge inconvenience and customer service was non-existent.**Update**I contacted guest services via email a week ago, like requested and haven't heard from anyone and we still have not received refund.I called the store and spoke to store manager James. He says if we come to store he will refund and replace food. He was very apologetic and explained why I was treated this way. Food was good.
Love this place. Great prices, food and service. Few a quick bite hard to beat with the grilled fish, shrimp, hush puppies, etc Sometimes coupons are in the books at different stores.
Our go to Fish Place. So good. Prices are ok. Salmon & Okra are yummy! Love The Hush Puppies. Wish someone would open one between Sebring & Lake Wales. No good Fish Places, that are reasonably priced.??❤❤.
Amazing food, excellent service and staff. Made my mother in law very happy on her birthday.
Always consistently great quality food. Clean dining areas and friendly helpful staff. We drive 43 miles to find here at least once a month since they closed the one in Okeechobee
Friendly staff and clean store! Good food too
Had to wait 20 minutes, then they didn't give me any sauces, so had to go inside in the pouring rain, they didn't even bother to apologize. Get home and the size of the fish is a joke! They have definitely lost a customer! Will NOT go back!
Third time we got the 3 piece fish bartered meal. It is the last time I will go to Captain D's. The fish was so small , you hardly knew it was fish,all breading. I guess since the northern folks have gone home they don't care what they serv
Love there food wish there was a location in fort Myers, fl
I had a long black hair in my food Showed the lady at the counter and she threw our receipt away for some reason then pulled a $5 out of her pocket and handed it to us the meal was $8. Weird just weird. Absolutely disgusting. We were able to pull up the receipt on the phone and get our money back and gave the young lady her $5 back but it was just an odd experience. Food was extremely greasy and had hair in it. Just not a good experience. The only reason I'm giving two stars is because the staff was really nice but other than that it was a complete disappointment and I'm extremely grossed out having had someone's hair in my mouth.
2nd time in 3 weeks no tarter sauce. Better bring your own.
The Best Place to get a great fish dinner Everything cooked perfectly for us. And diring the pandemic the place didnt skip a beat Better than before Great People runni g that place
The best fast food seafood places I've ever eaten at. Forget long John silver's fried okra is awesome.
Forgot a fish on my 2 piece w/ fish forgot a hush puppy on my partners plate, and his car fish was cold and fried up like it has been made a long time ago and his plate had about 8 fries not even a real serving, when we asked about the missing food , they were out and had to cook more, so instead of giving us the correct meal just omitted part of the food and hoped we wouldn't notice while they cooked more. The fish that was on my plate, was cold as was the sides. Not much flavor in the food not even the second actually freshly cooked piece... Lack luster.
The service from the staff was perfect and the food had flavor and was still warm when I got home. Other businesses in our area should learn from this team.. They were on point the other night and I appreciate it. Thanks
3400 US Hwy 27 S, Sebring, FL 33870