1909 E Bearss Ave, Tampa
I only ever go to this location because I don't want to get out of the car to get Duncan from the gas station near by. Long wait almost every time, mediocre customer service and my drink tastes off 75% off the time. This place is right across the street but I may start going to wawa instead and placing my order online.
The matcha green was great. I ordered it via the DD app and picked it us in the drive through. It was my first time having it. Will definitely purchase one again.
I went to this store this morning for A bagel and small Tea , as I am sitting in the drive threw waiting I noticed that the girl taking my money had dirty gloves on and was touching every thing also she had no mask on .As i wait and am noticing all that is going on threw the window i see her handling food with the same dirty gloves on she puts the phone down to handle my food she opens the window to hand me my food that i was going to ask for A refund for anyway At that moment the window opens and German roaches are crawling out the window I completely lost it and took pics of them and her I demanded A refund that she than told me to come back after work I told her NO u have roaches in your window She said she had to call her manager that she did with the same dirty gloves and phone , after arguing A few min and me threatening to call the health department on them (and I will be doing that )they did give me A Refund I am so disgusted with the whole thing I will never go back there
Took wayyyy too long for a simple two item order which got messed up resulting in me bring here for 30 mins
I love your chocolate frosted donuts and you never have enough..or sold out lol?
They've demonstrated their coffee through the years. Recipes must have changed ingredients in Kona coffee or coffee suppliers. They once used real Kona coffee. Well clearly they're not using going to Kona coffee anymore
Love the hot vanilla chai. Breakfast croissants are usually fresh and good based on various locations.
This Dunkin is the worst one i've ever been to! I don't know how they are making the coffee and drinks but it tastes really bad. I got an iced hazelnut macchiato twice and both times I could not go past a couple sips. It's tasted burnt and watery with no flavor. My boyfriend gets a caramel latte and his always comes out just like mine. I would not recommend this location, whenever I tell them my drink is not good they don't even do anything about it.
Dunkin is my go to for all my coffee related needs. They are not as expensive as Starbucks but they have the same great quality of product. They just need to work a little on there service and they would be 5 stars.
On Saturdays I like to thrift shop and often take the thrift store treats. This morning I stopped by DD and I typically go thru the drive thru but this day I went inside. I ordered a couple dozen assorted donuts and an iced coffee. The guy behind the counter was nice but I said multiple times that I wanted a large iced coffee and he did a medium and when I told him I kept saying large he put it in a large cup and added more coffee. It was pretty gross and I ended up throwing it away. But I appreciated him attempting to accommodate my request. When I ordered the donuts his manager was standing there and he asked that the other associates help him with the donuts while he made the iced coffee. He made the coffee while the guy behind him kept putting up stickers and his manager walked away to do something else. I was a little taken back that he asked for their help and no one helped him. A different manager, from the Baskin Robbins side saw me waiting and asked did I have my coffee and I said yes and told her that the clerk had asked for help to prepare my order and no one helped him at which point she immediately jumped in to help him. (Kudos to her) The store was not crowded I was the only person at the counter and shortly after a gentleman walked in and was helped right away. The store was clean and the clerk was kind to me. I just didn't like that he asked his manager for help and she ignored him as well as the other associates around him. The team dynamics need work as it directly impacts the customer experience. IF, I go back I'll probably use the drive thru but I'm not likely to return. Be kind to your customers but better to each other, you're a team. Act like it!!
Kayla was awesome!l thank you for great coffee and great service!
The manager and the guy working today was extremely kind. Very clean atmosphere, extremely family friendly. Newspapers are up to date which is wonderful because a lot of the dunkin donuts newspapers are either a month old or nonexistent. I really appreciated that. They made the coffee fresh and the donuts were 100% deliciously perfect.
Their bravest sandwiches are very good as well as their beverages. They are inexpensive as well.
Wonderful always have my drink just right how I like it
1909 E Bearss Ave, Tampa, FL 33613