We went to see an Indie film at 10pm on a Saturday night. I guess because it's an Indie film, no one's heard of, they didn't actually expect anyone to come see it. We walked in the theater, food from the previous show were still left behind, seats dirty, trash everywhere. Thought I was crazy and seeing things. We doubled check to make sure we were in the right auditorium even. We told the staff. They got to cleaning quickly. Apologized. Gave us free popcorn and soda. Film was great otherwise!
Stephanie Burns
My family attended CMX Bistro a few years ago and we didn’t return due to a negative experience. This evening we decided to try again to see kung fu panda 4. We spent 230$ for our family of 4. Not only was the service terrible, so was the food. Things were overcooked and felt microwaved. Everything we attempted to order off of the menu was “unfortunately out”. Even though items were marked as gluten free, the waitress had absolutely no idea what gluten free was. If I asked questions about an item, she could not answer. When I asked about a cocktail she provided me with a sloppy hand written napkin to read the options for the night. They charged an absurd amount for 1 small extra side of ketchup but only provide you a half full side container to begin with which is not remotely enough for a kids order of chicken and fries.We love providing 20% or more gratuity no matter where we go, but they add 18.5% gratuity to the checks, however the servers do not clear your area, refill your drinks, check in to see if you need anything etc. the server rushed us through our order and could not answer even simple questions and when she voiced through for answers on the walkie talkie, no one answered her. Our children’s drinks were never delivered to our seats, so my husband got up to retrieve them and they were super rude in response. So I am not entirely sure what we tipped for…The only reason I am giving 2 stars is because the seats were very comfortable and the movie was great. Our kids enjoyed themselves, so that is a plus.Overall, we will not return, and that is unfortunate because we love the movies and we provided a 3rd chance to CMX to redeem themselves and once again, we left very disappointed.
Trevor Stromquist
Not sure how they are still open. Service is, and has been terrible since opening. Food is awful.
John Powers
very dirty. slow service. tables not cleaned in between shows.
Lynette Brownlee
I have wanted so badly to love this place, because we live across the street!….but sadly our few experiences…(2021, 2022, and tonight)…..have TOTALLY missed the mark! We went way back before the theater part was even open, and the bar/lounge feel was AMAZING! But the CineBistro part has been sorely lacking! Either there is no chef, they are out of food, there is no bartender….like tonight!!!…..which is half of why we are there to begin with, or there is the kind of staff who serves our food to someone else, goes to get other food, then realizes she made a mistake, but decides it’s fine to serve us food that was left in front of other people…. No, we didn’t just have a worldwide epidemic or anything……come on people!!!
Jill Ellis
Worst place ever. So disjointed! Box wine only. Terrible service. Seats don’t recline all the way back so your legs awkwardly hang down. Overpriced!! No limes cut on a Friday night. No paper towels in the bathroom, and we were the first people there. We’ll never go back.
Lisa Thomas
This was the absolute worst experience. The entire point of coming to this movie theater is to have an elevated movie experience to include, being able to sit down, place an order for food and alcoholic beverages, and have it brought to you. We checked in for a 4:45pm movie at 4:15pm. After waiting for 15 minutes, we decided to inquire as to why no one asked us for our order. We went to the to-go window only to find out that no one would’ve entered the theater to serve us because there were only 2 workers there. This should’ve been communicated upon checking in for the movie but it never was. So we decide to place our order and had to bring it back to our seats ourselves and the total already included 20% gratuity! For what exactly?!?! Also, we were informed that the only alcohol available was beer and wine because there was no bartender on duty. We were told that a bartender would be available at 5:30pm (45 minutes after our movie begins and we’d have to leave and place our orders ourselves). Lucky for us, we chose not to do that because as we exited the theater, we noticed the bar area completely shut down with no one manning the bar. We paid extra for an elevated movie experience that wasn’t even available. Additionally, the theater wasn’t clean and the seat were extremely worn out with the leather peeling off. No one offered anything in return for our inconvenience nor apologized. Great location but horribly managed. It was great when they first opened, but it has continuously declined over the years and now to the point of no return. We will not be back. We will continue to support Halcyon as every other business thrives here. Very unfortunate, and at this rate they will continue to lose business.
Jackie T
Ok food service counter is a joke, you have to ring a bell at a small counter like at a bank and a teen walks out and gives you a rude look cause bother them ? Zero customer service skills…I ordered popcorn and teen goes in back and comes back in 5 seconds and comes out with a bowl of popcorn ? Almost like they were pre popped and iust sitting in the back lined up? wasn’t even good, not crisp and they put insane amounts of salt. Also they charged $15 for a bowl of popcorn ..LOL…not coming back and not, recommending this place to anyone, also as I was leaving another customer was also having an unpleasant experience at the counter…
Trevvour Garner
Save your money and choose a different location. This place is not what it used to be. When it first opened, the service was great and the sports bar was filled with energy. Unfortunately over the last few years the venue feels dead and has understaffed. This is particularly sad because Halcyon is a vibrant location where all of the other venues thrive. Today, there was absolutely no bartender in sight and we had to go fetch our meals and beverages from the take out area. The theatre seating area has not been cleaned and the seats were worn terribly . Management did not inform patrons that alcoholic drinks were unavailable in addition to theatre service. On top of a 20% gratuity added to the bill when there was absolutely zero service. Management could have least offered patrons a discount for a future visit or something to show they cared about the customer. The unfortunate thing about this whole experience was, I remember what it used to feel like to take my family to watch a movie here. I used to be proud of the experience and service received . Now, I will never take my family here for a movie nor sporting event unless something seriously changes. Ticket prices , food and gratuity is too high for this level of service. Especially when there are so many affordable options nearby . I hope a correction is in place soon.
Penne Crews
No food service from your seat and no bartender so no drinks. Seems to be poorly managed
Been coming here since opening, place has gone downhill. Not food and movie anymore, bathrooms were terrible. Wife was telling manager about bathrooms just ignored her. Better off going to collection to watch a movie.
Jack Freeman
After start time of movie, no server, no previews, no movie, manager said “go to bar to order”. This is not the CineBistro experience.
John Barnes
I paid 120$ for me and 2 others to watch a movie here and have never been so disrespected by the staff such rude uncaring employees great movie theatre and experience but the staff needs to be completely changed and it would be worth every penny
Melissa Acevedo
We get to the theater, we were informed there’s no staff just walk to your theater and find your seat. We are then told there’s no food service to seats or bar service. We pay $35 for burnt popcorn and 2 drinks that I had to bring to my own seats . We get to the seats and they didn’t even clean the theater. As a customer who’s expecting a higher experience than a AMC theater why should I have to clean up my own seats . There was drink cups, popcorn bowls and crumbs everywhere ? How is that acceptable ? When we confronted customer service the man didn’t care and just had the excuse of no staff, not to mention he was rude. DONT OPEN A THEATER if it hasn’t been cleaned it’s disgusting and careless. For how expensive your theater is I expect nothing less than the best and this was by far a horrible experience .
Amy Lee
Movie goers beware - one of the great things about this theater is the ability to buy food and drinks. This past Saturday night - yes Saturday - they had no bartender on staff. We had bought tickets to see Barbie which is free on HBO at the moment but we wanted the theatre experience so spent $40 on tickets. We ended up asking for a refund as we felt a subpar experience was being provided.
We went to see an Indie film at 10pm on a Saturday night. I guess because it's an Indie film, no one's heard of, they didn't actually expect anyone to come see it. We walked in the theater, food from the previous show were still left behind, seats dirty, trash everywhere. Thought I was crazy and seeing things. We doubled check to make sure we were in the right auditorium even. We told the staff. They got to cleaning quickly. Apologized. Gave us free popcorn and soda. Film was great otherwise!
My family attended CMX Bistro a few years ago and we didn’t return due to a negative experience. This evening we decided to try again to see kung fu panda 4. We spent 230$ for our family of 4. Not only was the service terrible, so was the food. Things were overcooked and felt microwaved. Everything we attempted to order off of the menu was “unfortunately out”. Even though items were marked as gluten free, the waitress had absolutely no idea what gluten free was. If I asked questions about an item, she could not answer. When I asked about a cocktail she provided me with a sloppy hand written napkin to read the options for the night. They charged an absurd amount for 1 small extra side of ketchup but only provide you a half full side container to begin with which is not remotely enough for a kids order of chicken and fries.We love providing 20% or more gratuity no matter where we go, but they add 18.5% gratuity to the checks, however the servers do not clear your area, refill your drinks, check in to see if you need anything etc. the server rushed us through our order and could not answer even simple questions and when she voiced through for answers on the walkie talkie, no one answered her. Our children’s drinks were never delivered to our seats, so my husband got up to retrieve them and they were super rude in response. So I am not entirely sure what we tipped for…The only reason I am giving 2 stars is because the seats were very comfortable and the movie was great. Our kids enjoyed themselves, so that is a plus.Overall, we will not return, and that is unfortunate because we love the movies and we provided a 3rd chance to CMX to redeem themselves and once again, we left very disappointed.
Not sure how they are still open. Service is, and has been terrible since opening. Food is awful.
very dirty. slow service. tables not cleaned in between shows.
I have wanted so badly to love this place, because we live across the street!….but sadly our few experiences…(2021, 2022, and tonight)…..have TOTALLY missed the mark! We went way back before the theater part was even open, and the bar/lounge feel was AMAZING! But the CineBistro part has been sorely lacking! Either there is no chef, they are out of food, there is no bartender….like tonight!!!…..which is half of why we are there to begin with, or there is the kind of staff who serves our food to someone else, goes to get other food, then realizes she made a mistake, but decides it’s fine to serve us food that was left in front of other people…. No, we didn’t just have a worldwide epidemic or anything……come on people!!!
Worst place ever. So disjointed! Box wine only. Terrible service. Seats don’t recline all the way back so your legs awkwardly hang down. Overpriced!! No limes cut on a Friday night. No paper towels in the bathroom, and we were the first people there. We’ll never go back.
This was the absolute worst experience. The entire point of coming to this movie theater is to have an elevated movie experience to include, being able to sit down, place an order for food and alcoholic beverages, and have it brought to you. We checked in for a 4:45pm movie at 4:15pm. After waiting for 15 minutes, we decided to inquire as to why no one asked us for our order. We went to the to-go window only to find out that no one would’ve entered the theater to serve us because there were only 2 workers there. This should’ve been communicated upon checking in for the movie but it never was. So we decide to place our order and had to bring it back to our seats ourselves and the total already included 20% gratuity! For what exactly?!?! Also, we were informed that the only alcohol available was beer and wine because there was no bartender on duty. We were told that a bartender would be available at 5:30pm (45 minutes after our movie begins and we’d have to leave and place our orders ourselves). Lucky for us, we chose not to do that because as we exited the theater, we noticed the bar area completely shut down with no one manning the bar. We paid extra for an elevated movie experience that wasn’t even available. Additionally, the theater wasn’t clean and the seat were extremely worn out with the leather peeling off. No one offered anything in return for our inconvenience nor apologized. Great location but horribly managed. It was great when they first opened, but it has continuously declined over the years and now to the point of no return. We will not be back. We will continue to support Halcyon as every other business thrives here. Very unfortunate, and at this rate they will continue to lose business.
Ok food service counter is a joke, you have to ring a bell at a small counter like at a bank and a teen walks out and gives you a rude look cause bother them ? Zero customer service skills…I ordered popcorn and teen goes in back and comes back in 5 seconds and comes out with a bowl of popcorn ? Almost like they were pre popped and iust sitting in the back lined up? wasn’t even good, not crisp and they put insane amounts of salt. Also they charged $15 for a bowl of popcorn ..LOL…not coming back and not, recommending this place to anyone, also as I was leaving another customer was also having an unpleasant experience at the counter…
Save your money and choose a different location. This place is not what it used to be. When it first opened, the service was great and the sports bar was filled with energy. Unfortunately over the last few years the venue feels dead and has understaffed. This is particularly sad because Halcyon is a vibrant location where all of the other venues thrive. Today, there was absolutely no bartender in sight and we had to go fetch our meals and beverages from the take out area. The theatre seating area has not been cleaned and the seats were worn terribly . Management did not inform patrons that alcoholic drinks were unavailable in addition to theatre service. On top of a 20% gratuity added to the bill when there was absolutely zero service. Management could have least offered patrons a discount for a future visit or something to show they cared about the customer. The unfortunate thing about this whole experience was, I remember what it used to feel like to take my family to watch a movie here. I used to be proud of the experience and service received . Now, I will never take my family here for a movie nor sporting event unless something seriously changes. Ticket prices , food and gratuity is too high for this level of service. Especially when there are so many affordable options nearby . I hope a correction is in place soon.
No food service from your seat and no bartender so no drinks. Seems to be poorly managed
Restaurantji Recommends
Been coming here since opening, place has gone downhill. Not food and movie anymore, bathrooms were terrible. Wife was telling manager about bathrooms just ignored her. Better off going to collection to watch a movie.
After start time of movie, no server, no previews, no movie, manager said “go to bar to order”. This is not the CineBistro experience.
I paid 120$ for me and 2 others to watch a movie here and have never been so disrespected by the staff such rude uncaring employees great movie theatre and experience but the staff needs to be completely changed and it would be worth every penny
We get to the theater, we were informed there’s no staff just walk to your theater and find your seat. We are then told there’s no food service to seats or bar service. We pay $35 for burnt popcorn and 2 drinks that I had to bring to my own seats . We get to the seats and they didn’t even clean the theater. As a customer who’s expecting a higher experience than a AMC theater why should I have to clean up my own seats . There was drink cups, popcorn bowls and crumbs everywhere ? How is that acceptable ? When we confronted customer service the man didn’t care and just had the excuse of no staff, not to mention he was rude. DONT OPEN A THEATER if it hasn’t been cleaned it’s disgusting and careless. For how expensive your theater is I expect nothing less than the best and this was by far a horrible experience .
Movie goers beware - one of the great things about this theater is the ability to buy food and drinks. This past Saturday night - yes Saturday - they had no bartender on staff. We had bought tickets to see Barbie which is free on HBO at the moment but we wanted the theatre experience so spent $40 on tickets. We ended up asking for a refund as we felt a subpar experience was being provided.