We always enjoy our food. We've gone several times over the years and the food doesn't disappoint. Can sometimes get busy and an item might've be forgotten but they're quick and friendly with rectifying.
Davetta Arnold
Super nice at the drive thru, even though it was a bit of a wait. Haven't eaten tho, but I've been satisfied in the past.
Tommy Urizar
They were packed when I went in. But they were quick to attend me. The cashier of the drive thru cane up to take my order. Now that is fine customer service. My food was hot, juicy and delicious.
Kesha Willis
The food at this place is generally flavorful and satisfying, but this location needs a complete overhaul and an in-service with its staff on customer service, displaying a proper disposition and attitude with customers and timeliness. The place is ALWAYS a mess and the service at the window and attitude of most staff assigned there is terrible. They are rude and come across annoyed when taking orders, not to mention that they are ALWAYS out of items on the menu, like no BUNS for sandwiches, no PLANTAINS, no ONIONS, No CORN, etc. EVERY SINGLE TIME I go here, it's a BAD EXPERIENCE.
Jeffrey Daxon
I generally like Pollo Tropical food but the service at this location is terrible. It is routinely bad but today was awful. Exceptionally slow service even though the restaurant was not busy at all. Half the containers at the sauce bar were completely empty. They were calling out wrong numbers for carry out orders. I saw one person just place a carry out order on the counter without calling out any number, leaving a customer to come hesitantly check out the contents to see if it was theirs. The other customers were clearly frustrated with how long it was taking to get carry out orders. When my carry out order was called, it had been plated for dine in. When I informed the counter person of this, he turned around, grabbed a couple of carry out containers and tossed them on the counter in front of me. "Seriously?" I asked. He said that was all he could do. No apology, no thank you, just attitude and a complete lack of customer service. After I packed up my food in the containers and began to walk out, a coworker of his asked why he had not given me a bag for the order. When he told her of what happened, she laughed and walked off. My best recommendation to customers: do not go to this location. My best recommendation to Pollo Tropical: get down there and take your name off the building if you value your reputation. The food? Just okay.
We always enjoy our food. We've gone several times over the years and the food doesn't disappoint. Can sometimes get busy and an item might've be forgotten but they're quick and friendly with rectifying.
Super nice at the drive thru, even though it was a bit of a wait. Haven't eaten tho, but I've been satisfied in the past.
They were packed when I went in. But they were quick to attend me. The cashier of the drive thru cane up to take my order. Now that is fine customer service. My food was hot, juicy and delicious.
The food at this place is generally flavorful and satisfying, but this location needs a complete overhaul and an in-service with its staff on customer service, displaying a proper disposition and attitude with customers and timeliness. The place is ALWAYS a mess and the service at the window and attitude of most staff assigned there is terrible. They are rude and come across annoyed when taking orders, not to mention that they are ALWAYS out of items on the menu, like no BUNS for sandwiches, no PLANTAINS, no ONIONS, No CORN, etc. EVERY SINGLE TIME I go here, it's a BAD EXPERIENCE.
I generally like Pollo Tropical food but the service at this location is terrible. It is routinely bad but today was awful. Exceptionally slow service even though the restaurant was not busy at all. Half the containers at the sauce bar were completely empty. They were calling out wrong numbers for carry out orders. I saw one person just place a carry out order on the counter without calling out any number, leaving a customer to come hesitantly check out the contents to see if it was theirs. The other customers were clearly frustrated with how long it was taking to get carry out orders. When my carry out order was called, it had been plated for dine in. When I informed the counter person of this, he turned around, grabbed a couple of carry out containers and tossed them on the counter in front of me. "Seriously?" I asked. He said that was all he could do. No apology, no thank you, just attitude and a complete lack of customer service. After I packed up my food in the containers and began to walk out, a coworker of his asked why he had not given me a bag for the order. When he told her of what happened, she laughed and walked off. My best recommendation to customers: do not go to this location. My best recommendation to Pollo Tropical: get down there and take your name off the building if you value your reputation. The food? Just okay.
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