Taco Bell

4880 Sugarloaf Pkwy, Lawrenceville
(770) 995-1930

Recent Reviews

Queen Revae

I experienced horrible customer service at this location. I informed a female and male that I was missing an item. They even went to the extent of asking for my bag back to check if the item was there, after I knew that the item was not there. The female walks off and an impatient male comes to the window. He even goes to the extent of trying to argue back and forth with me. On my receipt, his name is Nicholas, so I am assuming he was the unprofessional employee at that time. After waiting 10 minutes, he brings the item to me and says,"Oh, you did order the fiesta potatoes". All I ask for is professionalism. Never go back and forth with someone that is paying with their money. First and last time at this location.

Josue R.

Even before COVID this has been the worst local place to eat. Worst customer service and always forget items. I will never eat at this location ever again!

Aamer Habib

Business hours shows open until 3am, i am here now at 1:25am sitting on takeout driveway writing this review, for past 4 weeks they never take orders after 1am , i guess they went sleeping inside. Owner needs to put more attention on this location.

Nelson L.

Waited 30 minutes in the line with tons of other cars. Love Taco Bell but standards for work ethic are going down the toilet. Would take upwards of 5 mins for one order, like honestly how lazy can you be to take that long for one order every order? On top of that there was a girl inside just sitting by the cash register smiling and twirling her finger. Have to say, and this is crazy to say but you do vote with your dollars, f**k this place. Save your time and your money.

DeVonte' Glass

WHAT EVEN IS THIS?!?! I was hungry and had a meeting for a potential job and I saw a Taco Bell in walking distance; score! I order a cravings deluxe box or whatever because I wanted a 5-layer joint. After my burrito I get ready to try the toasted cheddar chalupa for the first time ever. I’ve been a long fan of the chalupa so I was prepared to be blown away, instead I was disgusted because WHAT EVEN IS THIS!?!?! And I KNOW they saw this big, burnt black chunk of whatever the hell when they wrapped it; no way they didn’t see it. This feels like a personal attack.

yash ajmera

been at the drive thru window for 27 minutes ans this is what i get....get some dedicated staff!!!Also, TB needs a better system...i ordered everything with Black Beans and when i come to pick up my order they tell me that they're out of black beans. And then i get everything with black beans.I ordered all my Gordita Crunches with the doritos locos taco shell and i got all regular shells.The mexican pizzas that were supposed to be refried beans ended up being made in black beansI NEED MY MONEY BACKDO NOT GO TO THIS TACO BELL

Danny Campbell

This location has a habit of saying they don't take cash, at all. It is a bit suspicious considering my credit card was recently skimmed. The last 3 times I have gone there they say card only, so now I leave. I'm not falling for that again. Usually a place would say they are only taking exact change. I am fairly certain they are swiping cards and selling the info. I don't leave many bad reviews, but this one is legitimate. I suggest going to another location and avoiding this credit card skimmer trap.

N.J. C. (CBGamer)

This Taco Bell should have no stars they is literally the worst place I've ever been at a Taco Bell, I only probably had one time that they got my Order right and a older worker put in the order and I can see a older Management make sure they were doing the correct order. That say they must had complaints. They are horrible all around and they been this way for a while.Too long and today just was it for me. I'm going back to making my own or going the distance for good service elsewhere.

Bryan Granzella

Poorly run location. I've been ordering from.this Taco Bell for 8 years and recently the customer service has declined significantly. They mess up orders and have nothing but excuses. The staff is extremely disrespectful when you simply ask for them to fix or fulfill a missing item.I don't normally leave 1 star reviews but this Tacobell isn't showing signs of improving.Save your money, go someplace that actually cares.

latorrie williams

Do NOT support this location!!!!!! POOR SERVICE IS AN UNDERSTATEMENT!!! I order 3 Dorito Loco Taco Supreme Combo with a Dr. Pepper via Doordash. When my order arrived I noticed the driver did not bring my soda. He confirmed the store did not provide a soda. After opening my bag I realized the bag was full of original tacos. I drove to the resturant in an attempt to have thr correct order remade. Upon walking through the door an employee states "the lobby is not open". I immediately asked for a manager; only to hear the voice of a young woman say "nope". Believe it or not SHE was actually the manager (the 1st problem). I politely informed the staff and the manager the order was received incorrectly. I requested a remake. The manager took to a few choice words while making my food. Honestly, any one would be crazy to accept food remade by someone with such a nasty attitude as the manager. I advised her I'd like a refund instead. She then took both bags- picked up the phone and proceeded to call Gwinnett Police Department. To avoid a costly and potentially hostile encountered I was forced to leave without a refund or the +$20 order that was wrong from the beginning.

Jeff C.

I stopped by on a Tuesday got the cravings box.Service was swift and food good. Overheard employee talking to her "boo" on the phone.No big deal just a like Prince said sign of great times.

Sheetal Chauhan

The most disappointing service and food. This was the third time I received burned quesadillas I let go first twice giving it a benefit of doubt but this time I had to post. Seriously is this the kind of food u Taco Bell delivers now? The quality has gone from bad to worst lately. I have attached the pics so that u can see it urself. I had to rust back to another place for my dinner I had to throw all the food I bought from Taco Bell.Secondly I wanted to order chalupas also but I was told that they don’t have chalupas, u kidding me right? U don’t have chalupas, the award went to the person who answered my question as to why are there no chalupas and the reply I received was winning one “ there is no one to make chalupas “ really then why the hell are u guys even open if u have no one to cook. Seriously the worst and disappointing Taco Bell location.

KC Luu

This is the cleanest Taco Bell I've ever been to. Its one of the few that gave me great service, no sloppy put-together food, and is quite clean. This Taco Bell is definitely a gem compared to the others.

Vin Tang

You know, my friend told me the night shift doesn't want to work, and I think he was right. I got there this night around 12:30am to get some tacos and all the customer service said was "we're not taking orders right now" to me and 2 cars ahead of me, and did not give me a reason. I would give them the benefit of doubt but I think my friend said what he said for a reason...

Rosie Segueda

Bad customer service , they open at 10am I was at the drive through line waiting for 15 minutes I drive around to see if I can place an order come to find out I can’t because the lady at the drive through isn’t ready , I’m like don’t you open at 10 ? By this time it’s 10:25 she says yea but I ain’t ready .I’m pregnant & craving these tacos , y’all have to do better , schedule your employees at an earlier time so that they can be ready or open at a later time !

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