Sooooo never go here at anytime of the day esp night. I can’t imagine the skills of the managers that work here. I got in the drive thru tonight at 8:55 I left the drive thru at 9:50. Pretty ridiculous for a so called fast food company. I & my fiancé ordered chicken tenders baskets fresh. You would think sitting in the drive thru for an hour everyones food would be fresh because what else would you be waiting for. We finally got to the window instead of being greeted with hello goodnight . We were asked “ what did you get” we were like what? So we told the girl at the window. They told me last min they didn’t have apple juice , after no having any of my 3 first picks . My fiancé asked again at the window was the food going to be fresh and she said she didn’t know but she could ask. She never responded just ended up handing us our food. No one apologized for the wait. They had music playing in the background & it seemed like nobody moved like customers were in drive thru. No sense of urgency. This place constantly move like snails or slower this isn’t my first timing visiting & I’ve had it with them. This was my last hour giving them ever. Learn from me & my soggy fries & old tenders.
Food: 1
Aaron Villegas
Honestly the strawberry cheesecake ice cream was really
Atmosphere: 5
Food: 5
Service: 5
Ashley Lawson
I would give this a 0 if I could because it sure doesn’t even deserve this 1 star it’s getting at this moment. This is the absolute worst $31 I’ve spent on ice cream for my family and I. First, we waited a good while for them to hand them over, 2nd when they gave us the order, most of the ice cream was melted. Literally, the banana splits was basically like soup. Unacceptable!!!!! Beware coming here folks!! We were gonna go in an complain for them to redo them but knowing how folks are these days, you have to worry about the folks in the back doing the unthinkable and if you know what I’m saying then you know. This place will never receive our business again. Poor service , poor quantity! Even the sundaes were supposed to be medium, they were less than small. Barely any topping on top and none on bottom, absolutely NONE!
Joe Goodwin
They took to Long To get our
Service: 1
Brandon Lee
Terrible service the slowest dairy Queen in
Service: 1
Shibe Doge
Terrible service. It probably isnt the employees fault but every single time i go here (I have been going almost every week for the last few months) there are new people working here. You get plenty of time to sit and study each employee while they confusingly run around trying to figure out what to do. This place seems to have some serious management problem.
Atmosphere: 2
Food: 5
Service: 1
Cindy SJ
thank you dairy queen for saving father's day and making me a cake at the last minute. unfortunately they had freezer problems but that didn't stop them from doing a great job and getting me a cake in time. thanks to Chris and his staff
Atmosphere: 5
Food: 5
Service: 5
superteacher #1
Did the management change? The blizzard that I ordered was horrible. The ice cream does not taste the same. The flavor was watery and tasteless. Seven dollars wasted.
Atmosphere: 1
Food: 1
Service: 3
Kay Moncrief
Slushy machine is always broken. They lie and say it's a supply chain issue. I think they are just being sorry. Hope the owners of this DQ get on this and find out what the problem is.
brian s.
This is one of the nasty DQ around. Cooks are always eating in the back around food cooking.. I don’t think they ever clean. Food has been on the wall for 3 weeks now. Yes in the dining room….No! I will not show back up here again!!
Terrible service. Girl at the register had an attitude the whole time she was taking my order. Asked to sub sundae for a blizzard and refused to do it. Didn’t even get what I paid for. Just sorry service. Do not go to this DQ
Jerry Brawner
Burgers were cooked to order, worth the wait for them. Hot and delicious, the fries were old, but it's really understandable considering the location and the time I was there. Would eat here again. I just need to adjust for the lunch schedule...
Atmosphere: 3
Food: 5
Service: 4
Christie
Hartley Bridge Road DQ is the pits! Do not go! You will wait on your ice cream, and it will be sloppy. We had one guy taking the orders and making the ice cream all while the manager was drifting around doing nothing. The female cook had no idea what she was doing! If you order food you will wait and it will be cold! The guy in front of us waited over 35 minutes for his burger and fries! We only ordered a soft serve dipped cone and a small blizzard, and that took 25 minutes.Save yourself the headache. Go to Byron or anywhere but here!
Renee Hendrian
Food was good but the staff here were so depressed that I felt like someone had died. I said good morning to the cashier and she looked at me like I just threw holy water on her. I might have caught them at a bad time but I feel like she could at least been a little happier.
Atmosphere: 1
Food: 5
Service: 2
Teresa Kelly
First of five in drive thru at 7 pm Thursday. Ordered no. 1. Waited ten minutes. Meat was dried out and old. Wonder what people behind me got. First time in two years, won't be back . I guess you have to go in and check everything.
Sooooo never go here at anytime of the day esp night. I can’t imagine the skills of the managers that work here. I got in the drive thru tonight at 8:55 I left the drive thru at 9:50. Pretty ridiculous for a so called fast food company. I & my fiancé ordered chicken tenders baskets fresh. You would think sitting in the drive thru for an hour everyones food would be fresh because what else would you be waiting for. We finally got to the window instead of being greeted with hello goodnight . We were asked “ what did you get” we were like what? So we told the girl at the window. They told me last min they didn’t have apple juice , after no having any of my 3 first picks . My fiancé asked again at the window was the food going to be fresh and she said she didn’t know but she could ask. She never responded just ended up handing us our food. No one apologized for the wait. They had music playing in the background & it seemed like nobody moved like customers were in drive thru. No sense of urgency. This place constantly move like snails or slower this isn’t my first timing visiting & I’ve had it with them. This was my last hour giving them ever. Learn from me & my soggy fries & old tenders.
Food: 1
Honestly the strawberry cheesecake ice cream was really
Atmosphere: 5
Food: 5
Service: 5
I would give this a 0 if I could because it sure doesn’t even deserve this 1 star it’s getting at this moment. This is the absolute worst $31 I’ve spent on ice cream for my family and I. First, we waited a good while for them to hand them over, 2nd when they gave us the order, most of the ice cream was melted. Literally, the banana splits was basically like soup. Unacceptable!!!!! Beware coming here folks!! We were gonna go in an complain for them to redo them but knowing how folks are these days, you have to worry about the folks in the back doing the unthinkable and if you know what I’m saying then you know. This place will never receive our business again. Poor service , poor quantity! Even the sundaes were supposed to be medium, they were less than small. Barely any topping on top and none on bottom, absolutely NONE!
They took to Long To get our
Service: 1
Terrible service the slowest dairy Queen in
Service: 1
Terrible service. It probably isnt the employees fault but every single time i go here (I have been going almost every week for the last few months) there are new people working here. You get plenty of time to sit and study each employee while they confusingly run around trying to figure out what to do. This place seems to have some serious management problem.
Atmosphere: 2
Food: 5
Service: 1
thank you dairy queen for saving father's day and making me a cake at the last minute. unfortunately they had freezer problems but that didn't stop them from doing a great job and getting me a cake in time. thanks to Chris and his staff
Atmosphere: 5
Food: 5
Service: 5
Did the management change? The blizzard that I ordered was horrible. The ice cream does not taste the same. The flavor was watery and tasteless. Seven dollars wasted.
Atmosphere: 1
Food: 1
Service: 3
Slushy machine is always broken. They lie and say it's a supply chain issue. I think they are just being sorry. Hope the owners of this DQ get on this and find out what the problem is.
This is one of the nasty DQ around. Cooks are always eating in the back around food cooking.. I don’t think they ever clean. Food has been on the wall for 3 weeks now. Yes in the dining room….No! I will not show back up here again!!
Restaurantji Recommends
Terrible service. Girl at the register had an attitude the whole time she was taking my order. Asked to sub sundae for a blizzard and refused to do it. Didn’t even get what I paid for. Just sorry service. Do not go to this DQ
Burgers were cooked to order, worth the wait for them. Hot and delicious, the fries were old, but it's really understandable considering the location and the time I was there. Would eat here again. I just need to adjust for the lunch schedule...
Atmosphere: 3
Food: 5
Service: 4
Hartley Bridge Road DQ is the pits! Do not go! You will wait on your ice cream, and it will be sloppy. We had one guy taking the orders and making the ice cream all while the manager was drifting around doing nothing. The female cook had no idea what she was doing! If you order food you will wait and it will be cold! The guy in front of us waited over 35 minutes for his burger and fries! We only ordered a soft serve dipped cone and a small blizzard, and that took 25 minutes.Save yourself the headache. Go to Byron or anywhere but here!
Food was good but the staff here were so depressed that I felt like someone had died. I said good morning to the cashier and she looked at me like I just threw holy water on her. I might have caught them at a bad time but I feel like she could at least been a little happier.
Atmosphere: 1
Food: 5
Service: 2
First of five in drive thru at 7 pm Thursday. Ordered no. 1. Waited ten minutes. Meat was dried out and old. Wonder what people behind me got. First time in two years, won't be back . I guess you have to go in and check everything.