Employee Andre simply wants to be not disturbed while he is texting away distracted when customer is standing in front of the counter wanting to order. First time i stood 3 min waiting for him to acknowledge me, since it didn’t happen, i walked away and got something for myself from the Kroger deli where the Starbucks is located . Second time i walked in after hour and a half to order a coffee, he seems to be focused on his phone but at-least acknowledged me this time. Requested a drink which he said is available here but another Starbucks which is a little further away on another street. Long story short, management should look into hiring employees and training them to focus 30 min in an hour at their job. These days you can’t ask for anything more than that
Atmosphere: 1
Food: 1
Service: 1
Flower Sister
Somebody from management needs to explain to "Misha or Mesha" what customer service is. ? Maybe she thinks she's giving good customer service.I can assure you. ..she's not.When you make a customer feel like they are bothering you.....that's NOT good customer serviceGetting upset ?, indignant or irritated when someone asks you for a cup of ice and TELLS you they will pay for it.....is NOT good customer service.Working the register, front desk or door requires a pleasant attitude.Do I seem irritated? ? I am. This is a cup of Starbucks $5+ coffee. Not a $1 anysize McDonald's cup of coffee.
Bellagio Hair Studio
Website says open and then you take the time to get out your car to go inside and they have something on the counter that says they don’t open until a later time. 8:00 am Not to mention you see the Starbucks worker there and she says she may not open until 8:30. Not to mention they never have what they need. Waist of time. Go to a drive thru location!
Jennifer Romano
I love the iced latte I got it was so good and the people were very nice.
David Hurtado
I’ll often drop by this Starbucks inside the Kroger when I’m done with groceries. I swear nearly half the time I’m told that “the espresso machine is down.” So either: (1) the employees are lying because they don’t feel like making an espresso drink; or (2) this store desperately needs to get a new functional espresso machine. Either way, it’s not great. This has gone on over the course of several years too, so this isn’t just a recent problem.
Anastasia Baldwin
Website says they open at 6am but when I walked in at 6:45 they were closed. Very disappointed.
Hugh Beasley
They seem to care about the environment and the community. I like this.
Kelly K.
I love Starbucks and I normally don't have issues and if I do they make up for it and I'm not one to angry complain however this is the third time I went to get coffee before close and the barista told me they were closed. Last week on Monday I went in at 6:40 and the barista there said they were closed. I know they don't close till 7pm. 5 minutes early not a big deal but more then 10 is an issue. I can also understand this happening once in a blue moon but like I said this is the third time in the last few months this has happened.
How can a location not be opened inside and yet has a drive thru that is one of the slowest I’ve ever seen at a Starbucks. Pathetic
Jacque terrell
Great customer service! I took an Uber here and did not realize that the inside Cafe was closed and that they were only doing drive-thru orders. The staff here was kind enough to allow me to sit outside and work and order from there. I know that I did not have to do this but I was greatly appreciative.
Amber Ann
Came in this location at 7:14. The young girls is saying they closed. Website says 8pm. Very disappointed that I had to drive 15 mins away to another location!
Wutang ClanStan
the young lady that works here did a great job on my drink. Shout out to her
Anastasia Edouard
Website says they open at 6am but when I walked in at 6:45 they were closed. Very disappointed.
It's a regular Starbucks nothing
Atmosphere: 5
Food: 5
Service: 5
Very nice people.
Atmosphere: 4
Food: 5
Service: 5
Employee Andre simply wants to be not disturbed while he is texting away distracted when customer is standing in front of the counter wanting to order. First time i stood 3 min waiting for him to acknowledge me, since it didn’t happen, i walked away and got something for myself from the Kroger deli where the Starbucks is located . Second time i walked in after hour and a half to order a coffee, he seems to be focused on his phone but at-least acknowledged me this time. Requested a drink which he said is available here but another Starbucks which is a little further away on another street. Long story short, management should look into hiring employees and training them to focus 30 min in an hour at their job. These days you can’t ask for anything more than that
Atmosphere: 1
Food: 1
Service: 1
Somebody from management needs to explain to "Misha or Mesha" what customer service is. ? Maybe she thinks she's giving good customer service.I can assure you. ..she's not.When you make a customer feel like they are bothering you.....that's NOT good customer serviceGetting upset ?, indignant or irritated when someone asks you for a cup of ice and TELLS you they will pay for it.....is NOT good customer service.Working the register, front desk or door requires a pleasant attitude.Do I seem irritated? ? I am. This is a cup of Starbucks $5+ coffee. Not a $1 anysize McDonald's cup of coffee.
Website says open and then you take the time to get out your car to go inside and they have something on the counter that says they don’t open until a later time. 8:00 am Not to mention you see the Starbucks worker there and she says she may not open until 8:30. Not to mention they never have what they need. Waist of time. Go to a drive thru location!
I love the iced latte I got it was so good and the people were very nice.
I’ll often drop by this Starbucks inside the Kroger when I’m done with groceries. I swear nearly half the time I’m told that “the espresso machine is down.” So either: (1) the employees are lying because they don’t feel like making an espresso drink; or (2) this store desperately needs to get a new functional espresso machine. Either way, it’s not great. This has gone on over the course of several years too, so this isn’t just a recent problem.
Website says they open at 6am but when I walked in at 6:45 they were closed. Very disappointed.
They seem to care about the environment and the community. I like this.
I love Starbucks and I normally don't have issues and if I do they make up for it and I'm not one to angry complain however this is the third time I went to get coffee before close and the barista told me they were closed. Last week on Monday I went in at 6:40 and the barista there said they were closed. I know they don't close till 7pm. 5 minutes early not a big deal but more then 10 is an issue. I can also understand this happening once in a blue moon but like I said this is the third time in the last few months this has happened.
Restaurantji Recommends
How can a location not be opened inside and yet has a drive thru that is one of the slowest I’ve ever seen at a Starbucks. Pathetic
Great customer service! I took an Uber here and did not realize that the inside Cafe was closed and that they were only doing drive-thru orders. The staff here was kind enough to allow me to sit outside and work and order from there. I know that I did not have to do this but I was greatly appreciative.
Came in this location at 7:14. The young girls is saying they closed. Website says 8pm. Very disappointed that I had to drive 15 mins away to another location!
the young lady that works here did a great job on my drink. Shout out to her
Website says they open at 6am but when I walked in at 6:45 they were closed. Very disappointed.