Everything you order from them it's a problem with your order they even sent me a pizza that had two slices gone that somebody ate and I had to come to them to get a new one. Their staff is unprofessional and their pizza taste
Atmosphere: 1
Food: 1
Service: 1
josiah humphreys
Called to file a complaint with Manager today and very nice person ti speak with help me resolved my issue.
Atmosphere: 5
Food: 5
Service: 5
KATRINA
I love the night employees of this location ☺️ friendly and helpful group of people.Vegetarian options: Veggie pizza is what I orderDietary restrictions: Gluten free options are availableParking: Shared plaza parking with other businesses
Atmosphere: 5
Food: 4
Service: 5
Marcellea Levone
I recently ordered the Calzone Epic Stuffed Crust pizza, with pepperoni and sausage, from Papa John’s in Union City using their online app. Unfortunately, my experience was marred by an undercooked pizza.Upon arriving home and opening the pizza box, I noticed the pizza seemed unusually heavy. To my disappointment, the pizza was undercooked with raw dough throughout. This made it inedible and fell short of Papa John’s usual quality.Despite trying to contact the restaurant multiple times to address the issue, I was unable to reach them. After escalating the matter through the corporate complaint number, a restaurant representative offered a credit, but I opted for a refund, which I was assured would be processed within 3-5 business days.The raw and inedible nature of the pizza was highly disappointing and not what I expected from Papa John’s. I hope this feedback prompts improvement in their food quality to prevent similar experiences for others.
Atmosphere: 1
Food: 1
Service: 1
Joshua M.
I ordered a pizza for delivery @ 10:08pm... it is now 1:16 am and I without my pizza. The manager said if I called back and said I didn't receive my pizza she'd remake it and have it sent out again. I called back letting her know the delivery driver hasn't said anything still so she can remake the pizza. She says how they've been closed and that's no longer an option. Too much back and forth for me to still not have a pizza! They don't close until 11pm. I order 50 minutes before closing to never receive a pizza. Ashley the manager was somewhat helpful but made it seem that I'd get another pizza delivered then switched and said that they had been closed for a while, ready to go home etc. Not satisfied at all!
Willie Parks
I ordered a pizza for delivery and after waiting for over 2 hours I had to reorder and then go and pick it up. Awful service and attitude of
Atmosphere: 1
Food: 2
Service: 1
Acie Wilson
Customer service was good but the food didn't match the price I paid.
Atmosphere: 2
Food: 2
Service: 5
Wildand Outenator
This Papa Johns is hit or miss. One week I have one of the best pizzas ever and a few weeks later it was one of the worst. Over the weekend I got the Shaqaroni and I was totally displeased. The pizza is supposed to be extra cheese and extra pepperoni. Instead I got a pizza with just a few pepperoni, even less sausage which I paid extra for and then there were bare spots, so there was very little cheese. On top of everything the crust was nearly burnt. The papadilla I ordered wasn't much better, it was almost burnt too. I should have opened the boxes before I left, because I never would have taken them.
Atmosphere: 3
Food: 1
Service: 4
Beth Wilborn
I just had the best pepperoni stuff pizza! The Pizza was buttery and delicious! Thank you Monday night team!! Keep up the good work!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Stuff Crust
Amelia L
highly dont reccomend, food was horrible, the cook was wearing no gloves,sagging, no hairnet. on top of that my food tasted like garbage, it was undercooked, cheese fell straight off and the pizza was so doughy it stuck to the card board box, also waited 10+ minutes then original time. i asked for refund on website and was told i had to bring the food in, how am i gonna bring in a food i already left with 30+ minutes ago and threw away once i ate a slice. i myself do not drive and would have to pay for a whole uber the more than the price as the pizza to get their again.
Dirty place and slow customer service. Manager does not take any responsibility. Called to make a complaint and the manager started getting an attitude and saying i could bring back the pizza when it was delivered to me wrong and opened.
MSN Trucking
Zero star very
Food: 1
Service: 1
Eugene W Ward III
Only 3 people in the store on a Sunday evening and they were HUSTLING after a thunderstorm knocked their power out for 30 minutes. They were getting it done.
Atmosphere: 3
Food: 5
Service: 5
Sean T.
Great service and let me try the new dipping sauces will be back! Glad they had ac too
Taylors Life
If I could give 0 stars I would. I got all the way home and my pizza was not done. Read the reviews.
Everything you order from them it's a problem with your order they even sent me a pizza that had two slices gone that somebody ate and I had to come to them to get a new one. Their staff is unprofessional and their pizza taste
Atmosphere: 1
Food: 1
Service: 1
Called to file a complaint with Manager today and very nice person ti speak with help me resolved my issue.
Atmosphere: 5
Food: 5
Service: 5
I love the night employees of this location ☺️ friendly and helpful group of people.Vegetarian options: Veggie pizza is what I orderDietary restrictions: Gluten free options are availableParking: Shared plaza parking with other businesses
Atmosphere: 5
Food: 4
Service: 5
I recently ordered the Calzone Epic Stuffed Crust pizza, with pepperoni and sausage, from Papa John’s in Union City using their online app. Unfortunately, my experience was marred by an undercooked pizza.Upon arriving home and opening the pizza box, I noticed the pizza seemed unusually heavy. To my disappointment, the pizza was undercooked with raw dough throughout. This made it inedible and fell short of Papa John’s usual quality.Despite trying to contact the restaurant multiple times to address the issue, I was unable to reach them. After escalating the matter through the corporate complaint number, a restaurant representative offered a credit, but I opted for a refund, which I was assured would be processed within 3-5 business days.The raw and inedible nature of the pizza was highly disappointing and not what I expected from Papa John’s. I hope this feedback prompts improvement in their food quality to prevent similar experiences for others.
Atmosphere: 1
Food: 1
Service: 1
I ordered a pizza for delivery @ 10:08pm... it is now 1:16 am and I without my pizza. The manager said if I called back and said I didn't receive my pizza she'd remake it and have it sent out again. I called back letting her know the delivery driver hasn't said anything still so she can remake the pizza. She says how they've been closed and that's no longer an option. Too much back and forth for me to still not have a pizza! They don't close until 11pm. I order 50 minutes before closing to never receive a pizza. Ashley the manager was somewhat helpful but made it seem that I'd get another pizza delivered then switched and said that they had been closed for a while, ready to go home etc. Not satisfied at all!
I ordered a pizza for delivery and after waiting for over 2 hours I had to reorder and then go and pick it up. Awful service and attitude of
Atmosphere: 1
Food: 2
Service: 1
Customer service was good but the food didn't match the price I paid.
Atmosphere: 2
Food: 2
Service: 5
This Papa Johns is hit or miss. One week I have one of the best pizzas ever and a few weeks later it was one of the worst. Over the weekend I got the Shaqaroni and I was totally displeased. The pizza is supposed to be extra cheese and extra pepperoni. Instead I got a pizza with just a few pepperoni, even less sausage which I paid extra for and then there were bare spots, so there was very little cheese. On top of everything the crust was nearly burnt. The papadilla I ordered wasn't much better, it was almost burnt too. I should have opened the boxes before I left, because I never would have taken them.
Atmosphere: 3
Food: 1
Service: 4
I just had the best pepperoni stuff pizza! The Pizza was buttery and delicious! Thank you Monday night team!! Keep up the good work!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Stuff Crust
highly dont reccomend, food was horrible, the cook was wearing no gloves,sagging, no hairnet. on top of that my food tasted like garbage, it was undercooked, cheese fell straight off and the pizza was so doughy it stuck to the card board box, also waited 10+ minutes then original time. i asked for refund on website and was told i had to bring the food in, how am i gonna bring in a food i already left with 30+ minutes ago and threw away once i ate a slice. i myself do not drive and would have to pay for a whole uber the more than the price as the pizza to get their again.
Atmosphere: 2
Food: 1
Service: 1
Restaurantji Recommends
Dirty place and slow customer service. Manager does not take any responsibility. Called to make a complaint and the manager started getting an attitude and saying i could bring back the pizza when it was delivered to me wrong and opened.
Zero star very
Food: 1
Service: 1
Only 3 people in the store on a Sunday evening and they were HUSTLING after a thunderstorm knocked their power out for 30 minutes. They were getting it done.
Atmosphere: 3
Food: 5
Service: 5
Great service and let me try the new dipping sauces will be back! Glad they had ac too
If I could give 0 stars I would. I got all the way home and my pizza was not done. Read the reviews.