The service at this Krystal's has always sucked, but it just keeps getting worse. You'll understand why there's no line there. Between customer service & bad food, I don't know how they stay
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Fries, Krystals
Rebecca Brown
Can’t share my experience as when we went at 11:05 pm on a Saturday night the lights were out and no one to take the order goggle showed them as open until midnight.
Atmosphere: 1
Food: 1
Service: 1
christian bibbs
It’s 10:32 when I pulled to drive through they said it’s 3 burgers left and they won’t be making anymore… it’s SaturdayThey need a new district manager or to shut down
Jason Byrum
Worse place to
Atmosphere: 1
Food: 1
Service: 1
Tommy Brown
Legitimately every time you try and order food it's a long wait. They want you to just give up and go elsewhere. The workers essentially just want to sit there and do nothing while on the clock. They act like you showed up at a bank asking for food. It's the worst Krystals around.
Atmosphere: 1
Food: 2
Service: 1
William Harrison
Tonight me and my family of 8 in 2 separate vehicles stop at your location where we attempted to enter the restaurant to dine and were told that the dinning area was closed, time was 6: 45 which was told by the management to use drive thru which we compiled so we placed our order and drove to a family members house to a kids birthday party we were attending, got to our destination and realized that we were missing 8 burgers and cheese fries so we returned after calling several times, when I arrived i ask to speak with a manager and expressed our issue to her and omg all hell broke out because she attempted her team had not misunderstood the order and got mad at us with an attitude that I personally has never seen a manager do in all my days of living all I wanted was the rest of my food and manager Tia told me I would have to pay for something I already paid for which is unheard of... complaints will only go so far but this manager/ leader you put in control of this location is heading for disaster as a restaurant, I hope this is fixed admittedly so this specific location can thrive....
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Burger and Fries, Chili Cheese Fries, Slider, Cheese Krystal, Chili, Fries
Johnson Donna
I ordered 3 separate orders my burgers had mustard, and I said no mustard my very first time ordering food from this company its the worst and on top of that we were missing a whole order I went back and the manager was very very disrespectful and got upset at us because her team misunderstood the order, Your Manager Tia needs a course in anger management and retake any classes or test that may improve her anger and improvement in customer service!! I must say this was a terriable experience for me and 2 car loads of people.. I hope this situation gets fixed asap. The reason for going thru the drive thru because 7pm at night and your inside is closed why ?
Recommended dishes: Burger and Fries, Chili Cheese Fries, Cheese Krystal, Fries
Anthony Griffin
Order was short and manager thought we were lying about the mistake even though we just left the place and Cheeseburgers for some reason have mustard on
Atmosphere: 1
Food: 1
Service: 2
G Smoot
Food is nasty! Bad service and under staffed facility! SAVE YOUR MONEY! THE WORST PLACE TO EAT!
I wish I had taken a picture of my food. I ordered 3 cheeseburgers with extra pickles and no onions from the drive-thru. I really truly regretted not taking that picture. You would never believe how the burger was looking. I kid you not if I haven't pulled over as soon as I did. The burger looked like it's been sitting in the corner for a few days. The sandwich was cold to the touch. They pieced the cheese on the meat, which both were dried out. I just don't understand why. It wasn't busy that night. The inside was closed, and the drive-thru may have had 5 car tops. I met the supervisor at the door, which was nice, and asked if I wanted the food replaced. Of course, I said no, thank you, that just ruined my appetite. Yes, I was refunded, but now I'm through with Villa Rica Krystal. To be honest, I'm surprised they're still standing. That is just my opinion. They need a makeover or just lock their doors.
Atmosphere: 1
Food: 1
Service: 3
breisap91
Ordered 12 plain Krystal’s with cheese and an extra patty. First bag, no double patty, 2nd bag had onions. Returned and got my money bag. How difficult is it to follow instructions?
Atmosphere: 1
Food: 1
Service: 1
Chase Gilbert
11:17 pm on Friday, February 2nd 2024. I understand you might have been having a bad day, maybe a long, bad day, or maybe even a bad month, but I don't care if you have had a completely terrible life with not a glimmer of hope excreting from the bowels of your torment, YOU DON'T TALK TO ANOTHER HUMAN BEING THE WAY YOU DID!!I might need therapy but you need something far greater than humanly conceivable!On a side note; how/why is Krystal even still in business? I don't think they've had a decent employee work for them in the past decade.Kid-friendliness: Don't take your kids here. With the way they talk to adults I couldn't imagine how they could permanently scar a child's psyche.
Atmosphere: 1
Food: 3
Service: 1
Jessica Jodi
I wouldn’t even give this place one star. This is by FAR THE WORST Krystal’s I’ve been to. I live in the area & I will NOT be back here! I did an online order & the manager that’s on right now really needs to lose her job. I got the pick 5. Which was 3 chili cheese pups, fry & drink. They was out of the chili cheese pups so I asked if I could just do 3 Krystal’s then. Well the manager says as she’s walking off I don’t no about all that. Mind you that Krystal’s are listed as one of the items you can choose from in the pick 5. She goes in back, comes back throws 2 Krystal on the counter & walks off. The other woman working packs my stuff up hands it to me. So I ask where is my other Krystal bc I paid for 5 items but only got 4. Well the manager tells me even thought I paid for 5 items in the pick 5 deal she can only give me 4. She was rude the second we walked in. If this is the kind of people y’all have managing this place I get why y’all’s reviews suck! Can’t even tell ya what this women’s problem was with me from the start!
The service at this Krystal's has always sucked, but it just keeps getting worse. You'll understand why there's no line there. Between customer service & bad food, I don't know how they stay
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Fries, Krystals
Can’t share my experience as when we went at 11:05 pm on a Saturday night the lights were out and no one to take the order goggle showed them as open until midnight.
Atmosphere: 1
Food: 1
Service: 1
It’s 10:32 when I pulled to drive through they said it’s 3 burgers left and they won’t be making anymore… it’s SaturdayThey need a new district manager or to shut down
Worse place to
Atmosphere: 1
Food: 1
Service: 1
Legitimately every time you try and order food it's a long wait. They want you to just give up and go elsewhere. The workers essentially just want to sit there and do nothing while on the clock. They act like you showed up at a bank asking for food. It's the worst Krystals around.
Atmosphere: 1
Food: 2
Service: 1
Tonight me and my family of 8 in 2 separate vehicles stop at your location where we attempted to enter the restaurant to dine and were told that the dinning area was closed, time was 6: 45 which was told by the management to use drive thru which we compiled so we placed our order and drove to a family members house to a kids birthday party we were attending, got to our destination and realized that we were missing 8 burgers and cheese fries so we returned after calling several times, when I arrived i ask to speak with a manager and expressed our issue to her and omg all hell broke out because she attempted her team had not misunderstood the order and got mad at us with an attitude that I personally has never seen a manager do in all my days of living all I wanted was the rest of my food and manager Tia told me I would have to pay for something I already paid for which is unheard of... complaints will only go so far but this manager/ leader you put in control of this location is heading for disaster as a restaurant, I hope this is fixed admittedly so this specific location can thrive....
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Burger and Fries, Chili Cheese Fries, Slider, Cheese Krystal, Chili, Fries
I ordered 3 separate orders my burgers had mustard, and I said no mustard my very first time ordering food from this company its the worst and on top of that we were missing a whole order I went back and the manager was very very disrespectful and got upset at us because her team misunderstood the order, Your Manager Tia needs a course in anger management and retake any classes or test that may improve her anger and improvement in customer service!! I must say this was a terriable experience for me and 2 car loads of people.. I hope this situation gets fixed asap. The reason for going thru the drive thru because 7pm at night and your inside is closed why ?
Recommended dishes: Burger and Fries, Chili Cheese Fries, Cheese Krystal, Fries
Order was short and manager thought we were lying about the mistake even though we just left the place and Cheeseburgers for some reason have mustard on
Atmosphere: 1
Food: 1
Service: 2
Food is nasty! Bad service and under staffed facility! SAVE YOUR MONEY! THE WORST PLACE TO EAT!
Atmosphere: 1
Food: 1
Service: 1
Above
Atmosphere: 3
Food: 4
Service: 4
Restaurantji Recommends
Fast service and great food.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Burger and Fries
I wish I had taken a picture of my food. I ordered 3 cheeseburgers with extra pickles and no onions from the drive-thru. I really truly regretted not taking that picture. You would never believe how the burger was looking. I kid you not if I haven't pulled over as soon as I did. The burger looked like it's been sitting in the corner for a few days. The sandwich was cold to the touch. They pieced the cheese on the meat, which both were dried out. I just don't understand why. It wasn't busy that night. The inside was closed, and the drive-thru may have had 5 car tops. I met the supervisor at the door, which was nice, and asked if I wanted the food replaced. Of course, I said no, thank you, that just ruined my appetite. Yes, I was refunded, but now I'm through with Villa Rica Krystal. To be honest, I'm surprised they're still standing. That is just my opinion. They need a makeover or just lock their doors.
Atmosphere: 1
Food: 1
Service: 3
Ordered 12 plain Krystal’s with cheese and an extra patty. First bag, no double patty, 2nd bag had onions. Returned and got my money bag. How difficult is it to follow instructions?
Atmosphere: 1
Food: 1
Service: 1
11:17 pm on Friday, February 2nd 2024. I understand you might have been having a bad day, maybe a long, bad day, or maybe even a bad month, but I don't care if you have had a completely terrible life with not a glimmer of hope excreting from the bowels of your torment, YOU DON'T TALK TO ANOTHER HUMAN BEING THE WAY YOU DID!!I might need therapy but you need something far greater than humanly conceivable!On a side note; how/why is Krystal even still in business? I don't think they've had a decent employee work for them in the past decade.Kid-friendliness: Don't take your kids here. With the way they talk to adults I couldn't imagine how they could permanently scar a child's psyche.
Atmosphere: 1
Food: 3
Service: 1
I wouldn’t even give this place one star. This is by FAR THE WORST Krystal’s I’ve been to. I live in the area & I will NOT be back here! I did an online order & the manager that’s on right now really needs to lose her job. I got the pick 5. Which was 3 chili cheese pups, fry & drink. They was out of the chili cheese pups so I asked if I could just do 3 Krystal’s then. Well the manager says as she’s walking off I don’t no about all that. Mind you that Krystal’s are listed as one of the items you can choose from in the pick 5. She goes in back, comes back throws 2 Krystal on the counter & walks off. The other woman working packs my stuff up hands it to me. So I ask where is my other Krystal bc I paid for 5 items but only got 4. Well the manager tells me even thought I paid for 5 items in the pick 5 deal she can only give me 4. She was rude the second we walked in. If this is the kind of people y’all have managing this place I get why y’all’s reviews suck! Can’t even tell ya what this women’s problem was with me from the start!
Atmosphere: 1
Food: 1
Service: 1