Just went in there this evening after a while of not going, One of the workers was on the phone and the other was standing around so I say, "Hi!" and she says, "Do you see anyone at the register? No. So you can order over there." She points and the other worker clearly busy on the phone with an order. All of that attitude after I only said Hi? Name on the receipt was Alaina P, she came around and introduced herself which confused me. I work two customer service jobs and I would never use that tone of voice with my customers. I ordered a volcano roll and a 3 piece spicy ahi and honestly it was subpar. The ahi was a little too bitter for my liking and the flavors did not blend together well. The portion sizes of ahi on the volcano roll were not all the same, some pieces had less ahi than others. I expected more because I recently had the same roll at Kapolei Ninja Sushi, which did not disappoint.
M Hayes Island Blue Films
Hard to get satisfied or full off 1 item ... look to spend about $20 per person. Food is good, but since prices went up, fish portions went down. Over all, nice meal .
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Spicy Ahi Donburi
The Darwinist
Petty extra charge for substitution. Didn't call me when my "food" was done. Skimped on everything, used old avocado. Don't recommend.Ninja sushi in kapolei is 10000x better.
Atmosphere: 3
Food: 1
Service: 1
Gwen C.
We love coming here. Now that the restaurant side is open after covid, we've been able to enjoy the back side of this place. If you're looking for good sushi at reasonable prices come here, located in Mililani Town Ctr. Service is always good and poke is always on point..
A H.
Don't ever order their temaki (hand rolled sushi) because they either use cheap nori or they don't toast the nori. Very difficult to bite into the roll because the nori is extremely rubbery. Don't know why they don't at least make the nori crispy by waving it over heat.
Paea Taliauli
Sushi was not good don't let the atmosphere fool you!
Atmosphere: 5
Food: 1
Service: 3
Recommended dishes: Vegetable Tempura Roll
Kay D.
Unfriendly cashier, no hello, no smile, no thank you. One word answers when asked about certain things. For $12.99 it's a very small portion and no effort in presentation. Definitely getting your poke bowl from somewhere else if that's what you're wanting. Tables were also not clean and some chairs with water or something all over them. But 2 stars because it was nice on the inside.
Jayme R.
This Ninja sushi is always clean inside! They have a lot of seating, including outdoor tables surrounding the restaurant. This location also has a bar inside! Their service is always substantial and they get your order out in a timely manner. Sushi is tasty and always appealing to the eye.
Admin
Unagi
Atmosphere: 5
Food: 5
Service: 5
Alexis B.
First of all the prices are outrageous especially since the sushi is mediocre at best. But what really pissed me off today was the rude cashier. Not sure if it was a man or woman based off of what they looked like. He/she was very rude to me and my 1 year old son. You lost our family and friends business. Hope your boss sees this. My receipt has the name Jaryd on it. Not sure if this was the cashier since it was a phone order.
Worst customer service ever. Never eating here again. I gave them the opportunity to fix the issues and they did nothing to solve it.
Atmosphere: 1
Service: 1
Pele DeLuna
we ordered about $110 for got 16 pieces of sushi, 2 udon, chicken katsu and a spam musubi. after 15 minutes 16 piece sushi and chicken katsu came out, my oldest son asked for spam musubi the clerk said they will bring it to the table, 15 min later the 2 udon came…. still no spam musubi, after another 15 min my husband asked if they brought the musubi yet then the clerk said they brought it to the table when they didnt, then got an attitude when told we did not get the musubi and then the clerk gave us money out of the tip jar and told us “her manager is not going to deal with this” horrible service and very unprofessional
Atmosphere: 1
Service: 1
E G
Nothing much to write home about. It's fast food sushi and they don't have any
Atmosphere: 2
Food: 3
Service: 1
Cynthia Q.
My go to bento dinner place for the family. Always getting the spicy ahi and the soba sushi bentos. Super higher? Add a Superman roll! Boom.
Michelle K.
The best Ninja Sushi on the island! The localcounter lady with the flower in her hair and baseball hat is soooo nice and helpful! 5 stars for just having her! Also the sushi here is so much better than other Ninja's, not to mention that the service is so fast!!! Love this place!!! PS- they give way more in their bowls then the Mililani Ninja for sure!
Just went in there this evening after a while of not going, One of the workers was on the phone and the other was standing around so I say, "Hi!" and she says, "Do you see anyone at the register? No. So you can order over there." She points and the other worker clearly busy on the phone with an order. All of that attitude after I only said Hi? Name on the receipt was Alaina P, she came around and introduced herself which confused me. I work two customer service jobs and I would never use that tone of voice with my customers. I ordered a volcano roll and a 3 piece spicy ahi and honestly it was subpar. The ahi was a little too bitter for my liking and the flavors did not blend together well. The portion sizes of ahi on the volcano roll were not all the same, some pieces had less ahi than others. I expected more because I recently had the same roll at Kapolei Ninja Sushi, which did not disappoint.
Hard to get satisfied or full off 1 item ... look to spend about $20 per person. Food is good, but since prices went up, fish portions went down. Over all, nice meal .
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Spicy Ahi Donburi
Petty extra charge for substitution. Didn't call me when my "food" was done. Skimped on everything, used old avocado. Don't recommend.Ninja sushi in kapolei is 10000x better.
Atmosphere: 3
Food: 1
Service: 1
We love coming here. Now that the restaurant side is open after covid, we've been able to enjoy the back side of this place. If you're looking for good sushi at reasonable prices come here, located in Mililani Town Ctr. Service is always good and poke is always on point..
Don't ever order their temaki (hand rolled sushi) because they either use cheap nori or they don't toast the nori. Very difficult to bite into the roll because the nori is extremely rubbery. Don't know why they don't at least make the nori crispy by waving it over heat.
Sushi was not good don't let the atmosphere fool you!
Atmosphere: 5
Food: 1
Service: 3
Recommended dishes: Vegetable Tempura Roll
Unfriendly cashier, no hello, no smile, no thank you. One word answers when asked about certain things. For $12.99 it's a very small portion and no effort in presentation. Definitely getting your poke bowl from somewhere else if that's what you're wanting. Tables were also not clean and some chairs with water or something all over them. But 2 stars because it was nice on the inside.
This Ninja sushi is always clean inside! They have a lot of seating, including outdoor tables surrounding the restaurant. This location also has a bar inside! Their service is always substantial and they get your order out in a timely manner. Sushi is tasty and always appealing to the eye.
Unagi
Atmosphere: 5
Food: 5
Service: 5
First of all the prices are outrageous especially since the sushi is mediocre at best. But what really pissed me off today was the rude cashier. Not sure if it was a man or woman based off of what they looked like. He/she was very rude to me and my 1 year old son. You lost our family and friends business. Hope your boss sees this. My receipt has the name Jaryd on it. Not sure if this was the cashier since it was a phone order.
Restaurantji Recommends
Worst customer service ever. Never eating here again. I gave them the opportunity to fix the issues and they did nothing to solve it.
Atmosphere: 1
Service: 1
we ordered about $110 for got 16 pieces of sushi, 2 udon, chicken katsu and a spam musubi. after 15 minutes 16 piece sushi and chicken katsu came out, my oldest son asked for spam musubi the clerk said they will bring it to the table, 15 min later the 2 udon came…. still no spam musubi, after another 15 min my husband asked if they brought the musubi yet then the clerk said they brought it to the table when they didnt, then got an attitude when told we did not get the musubi and then the clerk gave us money out of the tip jar and told us “her manager is not going to deal with this” horrible service and very unprofessional
Atmosphere: 1
Service: 1
Nothing much to write home about. It's fast food sushi and they don't have any
Atmosphere: 2
Food: 3
Service: 1
My go to bento dinner place for the family. Always getting the spicy ahi and the soba sushi bentos. Super higher? Add a Superman roll! Boom.
The best Ninja Sushi on the island! The localcounter lady with the flower in her hair and baseball hat is soooo nice and helpful! 5 stars for just having her! Also the sushi here is so much better than other Ninja's, not to mention that the service is so fast!!! Love this place!!! PS- they give way more in their bowls then the Mililani Ninja for sure!