Been ordering from Pizza Hut less and less, rarely ever get our order correct, it’s not rocket
Atmosphere: 3
Food: 1
Service: 3
Sasha Tabon (Sashi_808_269)
Online ordering is always a breeze. I was able to order and get an estimated time of delivery. We ordered Pizza for Pi Day ? It was nice to receive a call from our driver (Mona?) when she was leaving the store. It was rainy so it was nice to know when she would be arriving. The pizza we ordered was delicious and we throughly enjoyed our order! Mahalo!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Ultimate Chocolate Chip Cookie, Cheese Sticks, Cheese Pizza, Traditional Wings, Cinnabon Mini Rolls, Oven-Baked Chicken Alfredo Pasta
Clay Mariano
Very small place, no dining in, just take out, love their pizza crust,
Atmosphere: 3
Food: 5
Service: 5
H. Always
food is always great. the one thing they need to work on is their cheesy bread sticks. It always seems to be burnt like it's not even considered a cheesy bread stick.
Sunshine Wong
Pizza was 2 hours late, when I called local customer service, woman I spoke with was rude like it was my fault it was late. Terrible customer service.
Randy N.
Placed order online, pizzas to be ready in 15 min. Drove to store and there was a customer in front of me just ordering his pizza and he was told would take 10 min. When I got to the counter and told the cashier I was there to pick up my order, she asked me if I wanted to cancel my order because they were busy and that it would take 30 min. to make my pizzas. ??? Why would it take 10 min. for the guy who just ordered and take another 30 min. when I placed my order 20 min. prior? I'm wondering if they gave my order to someone else. So I drove down there just to cancel my order, nice!
T M
Terrible experience at the Wailuku HI store. App said 25-35 minutes for delivery. I called at minute 54 and no one answered. Food arrived barely warm. I clicked the box for no contact delivery and guy stood there holding the box at my door. Never again!!
Jim
Why does pizza hut reheat thier breadsticks? You can't make it fresh. You people charge $8 for bread and can't even make it fresh?
Estera Defreitas
Awesome service. I ordered 2 large pizza and wings and turn around time was 15 mins.
Ana Finau
I heard a comment in the back of the table, overall food was enlightening.
Just professionalism is always on point n the drivers our always respectful
Michelle S.
Today I called Pizza Hut at their 643-1111 number. We were going to another one but was told that they don't open until 4:00pm, wait it's like 1pm no way. Okay, so where can I go on Maui to a pizza Hut. And I was told that this one was the nearest one. We were in Kahului and noticed that the one in Kahului is closed so the nearest one is about 10-15 min away in Wailuku. So yes let's go there. This location is by the old sack and save.Ordered 2 personal pan pizzas! Which is perfect for us. When I got there I told then my name and was told it workday be just a few minutes. No problem, I knew I was a little early. The service was fine the lady that helped me was very kind and friendly! So happy I had their pizza it was delicious. Ooo how I miss pizza hut. The pizza was cooked to my perfection!
Lu E.
Worst operation set up there is! And the automated phone operator is the biggest joke in food industry. You This PizzaHut has forgotten items in my order and left my order on my neighbors door step several times and I never really had a chance to report this behavior because it wasn't a big deal at the time but this is the last straw for me. There was an item missing from our order (not the first time) and when I tried to call the 643-1111 number I was on hold for almost half an hour trying to get ahold of the store and when I finally got an operator on the line, they hung up on me. Then I tried to call a second time they put me on hold again! There was no way to call the store directly because they don't have any direct numbers posted online. Ridiculous!!! This is the last time I'm ordering from Pizza Hut. I'm telling everyone to go to Dominos because at-least they value their customers!
Barbara Smith
I usually love pizza hut, which is why I have the app on my phone but my last order was horrible!I ordered the big dinner box, some boneless wings, and a few 2liters. Spent almost $100. On the whole order, I'm on crutches unable to walk so I sent my friend to pick it up for me from Eha st. (The Wailuku pizza hut).My big box had 3 pizzas, the cheese pizza was supposed to be 1/2 cheese 1/2 jalapeño, the supper supreme was not only doughy & way under cooked but was also missing the extra jalapeños that I was definitely charged for! Not sure what the Buffalo pizza was like, they didn't put one on my plate & I couldn't walk. The chicken was like meatless fried chicken skin. I was so disappointed in my order & the app has nowhere to make a complaint or no way of speaking to someone about your order. On top of all that, I called & called, no one would even pick up the phone at the Wailuku location.
Alice B.
Paid extra for cheese sticks, looks like cheese powder was just thrown on top... disappointing
Been ordering from Pizza Hut less and less, rarely ever get our order correct, it’s not rocket
Atmosphere: 3
Food: 1
Service: 3
Online ordering is always a breeze. I was able to order and get an estimated time of delivery. We ordered Pizza for Pi Day ? It was nice to receive a call from our driver (Mona?) when she was leaving the store. It was rainy so it was nice to know when she would be arriving. The pizza we ordered was delicious and we throughly enjoyed our order! Mahalo!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Ultimate Chocolate Chip Cookie, Cheese Sticks, Cheese Pizza, Traditional Wings, Cinnabon Mini Rolls, Oven-Baked Chicken Alfredo Pasta
Very small place, no dining in, just take out, love their pizza crust,
Atmosphere: 3
Food: 5
Service: 5
food is always great. the one thing they need to work on is their cheesy bread sticks. It always seems to be burnt like it's not even considered a cheesy bread stick.
Pizza was 2 hours late, when I called local customer service, woman I spoke with was rude like it was my fault it was late. Terrible customer service.
Placed order online, pizzas to be ready in 15 min. Drove to store and there was a customer in front of me just ordering his pizza and he was told would take 10 min. When I got to the counter and told the cashier I was there to pick up my order, she asked me if I wanted to cancel my order because they were busy and that it would take 30 min. to make my pizzas. ??? Why would it take 10 min. for the guy who just ordered and take another 30 min. when I placed my order 20 min. prior? I'm wondering if they gave my order to someone else. So I drove down there just to cancel my order, nice!
Terrible experience at the Wailuku HI store. App said 25-35 minutes for delivery. I called at minute 54 and no one answered. Food arrived barely warm. I clicked the box for no contact delivery and guy stood there holding the box at my door. Never again!!
Why does pizza hut reheat thier breadsticks? You can't make it fresh. You people charge $8 for bread and can't even make it fresh?
Awesome service. I ordered 2 large pizza and wings and turn around time was 15 mins.
I heard a comment in the back of the table, overall food was enlightening.
Restaurantji Recommends
Just professionalism is always on point n the drivers our always respectful
Today I called Pizza Hut at their 643-1111 number. We were going to another one but was told that they don't open until 4:00pm, wait it's like 1pm no way. Okay, so where can I go on Maui to a pizza Hut. And I was told that this one was the nearest one. We were in Kahului and noticed that the one in Kahului is closed so the nearest one is about 10-15 min away in Wailuku. So yes let's go there. This location is by the old sack and save.Ordered 2 personal pan pizzas! Which is perfect for us. When I got there I told then my name and was told it workday be just a few minutes. No problem, I knew I was a little early. The service was fine the lady that helped me was very kind and friendly! So happy I had their pizza it was delicious. Ooo how I miss pizza hut. The pizza was cooked to my perfection!
Worst operation set up there is! And the automated phone operator is the biggest joke in food industry. You This PizzaHut has forgotten items in my order and left my order on my neighbors door step several times and I never really had a chance to report this behavior because it wasn't a big deal at the time but this is the last straw for me. There was an item missing from our order (not the first time) and when I tried to call the 643-1111 number I was on hold for almost half an hour trying to get ahold of the store and when I finally got an operator on the line, they hung up on me. Then I tried to call a second time they put me on hold again! There was no way to call the store directly because they don't have any direct numbers posted online. Ridiculous!!! This is the last time I'm ordering from Pizza Hut. I'm telling everyone to go to Dominos because at-least they value their customers!
I usually love pizza hut, which is why I have the app on my phone but my last order was horrible!I ordered the big dinner box, some boneless wings, and a few 2liters. Spent almost $100. On the whole order, I'm on crutches unable to walk so I sent my friend to pick it up for me from Eha st. (The Wailuku pizza hut).My big box had 3 pizzas, the cheese pizza was supposed to be 1/2 cheese 1/2 jalapeño, the supper supreme was not only doughy & way under cooked but was also missing the extra jalapeños that I was definitely charged for! Not sure what the Buffalo pizza was like, they didn't put one on my plate & I couldn't walk. The chicken was like meatless fried chicken skin. I was so disappointed in my order & the app has nowhere to make a complaint or no way of speaking to someone about your order. On top of all that, I called & called, no one would even pick up the phone at the Wailuku location.
Paid extra for cheese sticks, looks like cheese powder was just thrown on top... disappointing