Always great service and accurate orders. One time I had to wait a few minutes for a pickup order and they felt so bad they gave me a neat calendar. A company worry
Atmosphere: 5
Food: 5
Service: 5
Phillip Terronez
Always slow delivery. Owner is rude. Good luck with any thought of a refund.
Food: 2
Miya Miller
The food is alright , depending on what you get honestly but the service is horrible
Doug Selsor
I order from Cheng’s whenever I have a spur-of-the-moment want for Chinese food. It may not be the spiciest around, but it’s always flavorful, always consistent, and the staff is great. Friendly with super quick delivery and I’m always happy with the food.
Atmosphere: 4
Food: 4
Service: 5
Mindy Brown
Food was made wrong nothing in my order was correct! The lady was rude and unwilling to correct their mistake without paying way more money!!! Never used to be Iike that there very
Atmosphere: 1
Food: 1
Service: 1
Alisha Bish
Flavorless Mongolian beef. Chicken fingers were not what I expected, and the eggs roll had very little flavor as well. Ragoons I was hoping to be good but not much flavor or filling Person on the phone answered “hello”. Wasn’t sure where I was calling . She was not very helpful when asking questions, very dry and monotone, didn’t give me a price or a time frame just said ok and hung up. Will not be returning I’m sorry.
Service: 1
Marker Kaleb
Loved the food... BUT the size was absolutely not worth it.I won't be going
Atmosphere: 4
Food: 4
Service: 4
candyqueen1steps
Nasty and burnt so hard u can barley break
Atmosphere: 1
Food: 1
Service: 1
Andre H
Ordered $23 food and waited for 90 min before I finally tried calling the store. ALL 3 location telephone numbers have been disconnected. E 14th, Merle Hay and Fleur Dr.I guess I am out of $23 and no food ? Horrible experience.Addendum: I walked over to the reception area of my place of work, it appears they just dropped of my food 30 min ago.Nice and cold now, eventhough I asked them in the instructions to text or call me when they arrive.What am I supposed to do with cold Chinese food that I paid $23 for. Microwave it I guess.
Atmosphere: 1
Food: 1
Service: 1
Shameea Thomas
Worst customer service experience I've had in a long time, picking up an order for doordash & the lady up front pretended to not see me for a couple mins & after asking could I receive help became rude & wouldn't pass me the food in front of her I was clearly there for.. after having to ask 2 other employees I finally received help & was rushed out. I've never been a customer &5 from this experience alone won't ever be one
We ordered Chicken Egg Foo Yung, ohhhh, it was spot on! No variations of flavor from any other time! Absolutely delicious. Egg drop soup was amazing with the homemade crispy noodles. Hubby wasn’t over the moon with the hot and sour but he is ridiculously picky. I hope they never change how they make this dish as it’s fantastic, fresh omelette of egg and veggies with chicken morsels.
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Egg Drop Soup, Egg Roll, Chicken with Broccoli
Melinda Bianchi
Had food delivered to work. It was still piping hot! Everything that was supposed to be crunchy was crunchy, etc. The flavors are pretty spot-on!
Atmosphere: 5
Food: 5
Service: 5
Monica Flanery
1st time at this location, picking up a to go order. Staff wouldn't speak to me, didn't ask my name, threw a bag of food at me and walked away. I asked for the name on the order to confirm it was for me, the woman glared at me and yelled to check the order. Confused, I again asked what was the name on the order she threw at me, and she screamed, CHECK THE ORDER!!!!! I said, ma'am, I've never been here before, I'm just picking up for door dash. She said nothing, just walked away glaring at me. Upon opening the plastic bag, there was a paper bag inside that did have a receipt, but it was not visible, and I was uncomfortable just opening an order and inspecting it to see if it was the one I was picking up. I will NEVER go back there again. I can't even describe accurately how rude and awful the staff was. Avoid this place at all costs!!!!!
Atmosphere: 1
Service: 1
Autumn Peacock
Hidden fees! Cannot order for delivery unless it is $35 which is fine but my cart will say $40 and then I go to check out and it says I cannot because it's only $28....In order to get the final price to say $35 I have to pay $50 and I have no idea where that extra $15 is going.
Edgar
The beef lo mein is good most of the time it's only been on a few occasions were i recooked it myself and added my own seasoning but 8 out of 10 times it is on point. HOWEVER the last time I tried to do an order for carryout the lady on the phone quoted the price at $44 when i asked if that was the correct amount (since that was the same amount on doordash with a tip included!) She became rude and said "i dont know what their prices are" when explained why i asked since it's usually cheaper to not use doordash and pick it up myself she got an attitude "yeah yeah i don't care" so i asked if i could just cancel carryout and just have it delivered since it was the same amount she said " yeah whatever" the bad service and high price is not worth it. Literally just picked up food in the place right nextdoor to them instead.
Always great service and accurate orders. One time I had to wait a few minutes for a pickup order and they felt so bad they gave me a neat calendar. A company worry
Atmosphere: 5
Food: 5
Service: 5
Always slow delivery. Owner is rude. Good luck with any thought of a refund.
Food: 2
The food is alright , depending on what you get honestly but the service is horrible
I order from Cheng’s whenever I have a spur-of-the-moment want for Chinese food. It may not be the spiciest around, but it’s always flavorful, always consistent, and the staff is great. Friendly with super quick delivery and I’m always happy with the food.
Atmosphere: 4
Food: 4
Service: 5
Food was made wrong nothing in my order was correct! The lady was rude and unwilling to correct their mistake without paying way more money!!! Never used to be Iike that there very
Atmosphere: 1
Food: 1
Service: 1
Flavorless Mongolian beef. Chicken fingers were not what I expected, and the eggs roll had very little flavor as well. Ragoons I was hoping to be good but not much flavor or filling Person on the phone answered “hello”. Wasn’t sure where I was calling . She was not very helpful when asking questions, very dry and monotone, didn’t give me a price or a time frame just said ok and hung up. Will not be returning I’m sorry.
Service: 1
Loved the food... BUT the size was absolutely not worth it.I won't be going
Atmosphere: 4
Food: 4
Service: 4
Nasty and burnt so hard u can barley break
Atmosphere: 1
Food: 1
Service: 1
Ordered $23 food and waited for 90 min before I finally tried calling the store. ALL 3 location telephone numbers have been disconnected. E 14th, Merle Hay and Fleur Dr.I guess I am out of $23 and no food ? Horrible experience.Addendum: I walked over to the reception area of my place of work, it appears they just dropped of my food 30 min ago.Nice and cold now, eventhough I asked them in the instructions to text or call me when they arrive.What am I supposed to do with cold Chinese food that I paid $23 for. Microwave it I guess.
Atmosphere: 1
Food: 1
Service: 1
Worst customer service experience I've had in a long time, picking up an order for doordash & the lady up front pretended to not see me for a couple mins & after asking could I receive help became rude & wouldn't pass me the food in front of her I was clearly there for.. after having to ask 2 other employees I finally received help & was rushed out. I've never been a customer &5 from this experience alone won't ever be one
Atmosphere: 1
Service: 1
Restaurantji Recommends
We ordered Chicken Egg Foo Yung, ohhhh, it was spot on! No variations of flavor from any other time! Absolutely delicious. Egg drop soup was amazing with the homemade crispy noodles. Hubby wasn’t over the moon with the hot and sour but he is ridiculously picky. I hope they never change how they make this dish as it’s fantastic, fresh omelette of egg and veggies with chicken morsels.
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Egg Drop Soup, Egg Roll, Chicken with Broccoli
Had food delivered to work. It was still piping hot! Everything that was supposed to be crunchy was crunchy, etc. The flavors are pretty spot-on!
Atmosphere: 5
Food: 5
Service: 5
1st time at this location, picking up a to go order. Staff wouldn't speak to me, didn't ask my name, threw a bag of food at me and walked away. I asked for the name on the order to confirm it was for me, the woman glared at me and yelled to check the order. Confused, I again asked what was the name on the order she threw at me, and she screamed, CHECK THE ORDER!!!!! I said, ma'am, I've never been here before, I'm just picking up for door dash. She said nothing, just walked away glaring at me. Upon opening the plastic bag, there was a paper bag inside that did have a receipt, but it was not visible, and I was uncomfortable just opening an order and inspecting it to see if it was the one I was picking up. I will NEVER go back there again. I can't even describe accurately how rude and awful the staff was. Avoid this place at all costs!!!!!
Atmosphere: 1
Service: 1
Hidden fees! Cannot order for delivery unless it is $35 which is fine but my cart will say $40 and then I go to check out and it says I cannot because it's only $28....In order to get the final price to say $35 I have to pay $50 and I have no idea where that extra $15 is going.
The beef lo mein is good most of the time it's only been on a few occasions were i recooked it myself and added my own seasoning but 8 out of 10 times it is on point. HOWEVER the last time I tried to do an order for carryout the lady on the phone quoted the price at $44 when i asked if that was the correct amount (since that was the same amount on doordash with a tip included!) She became rude and said "i dont know what their prices are" when explained why i asked since it's usually cheaper to not use doordash and pick it up myself she got an attitude "yeah yeah i don't care" so i asked if i could just cancel carryout and just have it delivered since it was the same amount she said " yeah whatever" the bad service and high price is not worth it. Literally just picked up food in the place right nextdoor to them instead.
Atmosphere: 1
Food: 4
Service: 1