Great service makes all the difference. We just went through the Alton store and ordered two sandwiches. We only realized they weren't made correctly after we drove away. We went back and took our sandwiches inside to tell them. The manager was so sweet. They apologized for the mistake, immediately made it right for both sandwiches, and offered cookies, too. Mistakes happen, but it's how we deal with them that shows our character. We will be returning!
Service: 5
Roger Look
Thanks for carring for a bus
Atmosphere: 5
Food: 5
Service: 5
The E.
I'm sorry back with another review, but this one is for workers beware. So if you go and decide to work at the Alton IL location just beware that if you work they will refuse to pay you. I worked over a month there and still haven't received my checks. Went in today and had to have someone by me just to make sure they watched so they were a witness to what was going. They didn't Pay me and expected me to work FREE after I'm a hard worker and come in and bust my ass for a company to not pay me then when I called corporate they pretty much refused to do anything and her excuse was that oh they're a different franchise than there's and I told idgaf because if one person is under your name such as jimmy johns it makes your whole company look bad and I straight said that to her on the phone and she tried to say I'm accurately wrong. No your wrong because all it takes is one bad review to show how bad your company is and how you treat guest and customers. Yes they have great sandwiches, but just because it's good food doesn't mean it's a good environment and if you have kids watch out because they have no manners. So if you want your kids to get disrespected from those type of workers be my guest, but good work jimmy johns you really take care of your customers. It only shows that you say fuck customers and just do the job. That's not a professional outlook for your business. Hope this review reaches out to people and they actually see how this jimmy johns is handling people because I think I'm gonna have to sue or call labor board just to make sure I get paid because these trashy workers can't do the job themselves apparently
Tim R
No complaints. Got my food fast. The order was right. Not much else to say.
Atmosphere: 5
Food: 5
Service: 5
David Clendenen
Always good sandwich and kid friendly.
Atmosphere: 5
Food: 5
Service: 5
Nate
My lunch stop!!! They are always super nice and very professional.
Atmosphere: 5
Food: 5
Service: 5
Elmer Foster
Friendly service, prompt and accurately prepared meal (#9) with a clean dining area is always a great experience and would definitely visit again!
Atmosphere: 5
Food: 5
Service: 5
Hank Ford
Super clean place. Great fast subs. Jared was running a one man show and absolutely crushing it. Absolute pro. I’d hire that guy in a second
Olivia Roggio
Horrible experience with DoorDash. They called and said they had a flat tire….They have other vehicles. It was the end of their night when the order was placed. Pretty simple as to why that story was made up.Order couldn’t redeem money back given that JJs and DoorDash work separately. The manager said that’s no way to talk when I said something should be done about it to get the food delivered. He said that’s no way to talk to someone and hung up on me. I called 4 times in a row after that. No answer.Despicable customer service. You should be embarrassed about how your own manager presents you. You have a flat tire? Okay. It happens. Yet when a customer is scared about their money and trying to ask if there’s any other possible way to get the food that’s paid for and they get hung up? How embarrassing. I’ll never order from them again. Ever. I’m only one person and they’ll do just fine, but I hope they understand how embarrassing they look to represent this place in Alton.Oh and I’d love to see the flat tire.Thanks.
The bomb. The literal bomb of sammichs in Alton. Freaky fast. Freaky fresh. Great staff. What else do you need?
Atmosphere: 5
Food: 5
Service: 5
Brittlynn Royce Hetzel
I am never in the mood for Jimmy John's. They don't even offer for your sandwich to be toasted. However, every so often I decide to try them again after years of not eating there. And yes they are still 99% bread.Vegetarian options: Yup. You can get an all veggie sandwich.Kid-friendliness: Not really kid friendly, but they try.Parking: Tiniest lot ever. Always seems like your a sneeze away from a fender bender.Wheelchair accessibility: Their handicapped spaces are so far from the door that they might as well not have them at all.Dietary restrictions: I'm not sure what diet would allow you to eat all of this.
Atmosphere: 2
Food: 2
Service: 5
Niccolas Edwards
Everytime I come thru the drive through I express I want my sandwich cut into 1/4. They never cut my sandwich correctly. I was told today it’s unsafe. As a former Jimmy johns employee that’s a lie. Do better and give the paying customers what they want
Corey Johnson
“Mikey” is the most rude customer service associate I’ve ever had to order a sandwich from. You’d think thatd be easy. Nope. Whoever is in mgmt should get rid of that kid. Wow.
Tom Gaskins
Ordered: 3 regular subs and one mini, 3 chips, 3 cookies, avocado spread (side), 3 ranch cups and one drink, $55 without tip, I tipped $10. I had a previous review last year that I removed, it was about avocado. On this order, they again didn't include it (paid $2), so 4 stars instead of 5. We've ordered delivery from this location too many times to count for a few years. What you ALWAYS get are great subs, every time, and that folks is what's most important. I could care less when I ordered in the store a few months ago and the dude wasn't friendly. Did I get a great sub? Hell yes! And that's what keeps us coming back.
Food is
Atmosphere: 1
Food: 1
Service: 1
Great service makes all the difference. We just went through the Alton store and ordered two sandwiches. We only realized they weren't made correctly after we drove away. We went back and took our sandwiches inside to tell them. The manager was so sweet. They apologized for the mistake, immediately made it right for both sandwiches, and offered cookies, too. Mistakes happen, but it's how we deal with them that shows our character. We will be returning!
Service: 5
Thanks for carring for a bus
Atmosphere: 5
Food: 5
Service: 5
I'm sorry back with another review, but this one is for workers beware. So if you go and decide to work at the Alton IL location just beware that if you work they will refuse to pay you. I worked over a month there and still haven't received my checks. Went in today and had to have someone by me just to make sure they watched so they were a witness to what was going. They didn't Pay me and expected me to work FREE after I'm a hard worker and come in and bust my ass for a company to not pay me then when I called corporate they pretty much refused to do anything and her excuse was that oh they're a different franchise than there's and I told idgaf because if one person is under your name such as jimmy johns it makes your whole company look bad and I straight said that to her on the phone and she tried to say I'm accurately wrong. No your wrong because all it takes is one bad review to show how bad your company is and how you treat guest and customers. Yes they have great sandwiches, but just because it's good food doesn't mean it's a good environment and if you have kids watch out because they have no manners. So if you want your kids to get disrespected from those type of workers be my guest, but good work jimmy johns you really take care of your customers. It only shows that you say fuck customers and just do the job. That's not a professional outlook for your business. Hope this review reaches out to people and they actually see how this jimmy johns is handling people because I think I'm gonna have to sue or call labor board just to make sure I get paid because these trashy workers can't do the job themselves apparently
No complaints. Got my food fast. The order was right. Not much else to say.
Atmosphere: 5
Food: 5
Service: 5
Always good sandwich and kid friendly.
Atmosphere: 5
Food: 5
Service: 5
My lunch stop!!! They are always super nice and very professional.
Atmosphere: 5
Food: 5
Service: 5
Friendly service, prompt and accurately prepared meal (#9) with a clean dining area is always a great experience and would definitely visit again!
Atmosphere: 5
Food: 5
Service: 5
Super clean place. Great fast subs. Jared was running a one man show and absolutely crushing it. Absolute pro. I’d hire that guy in a second
Horrible experience with DoorDash. They called and said they had a flat tire….They have other vehicles. It was the end of their night when the order was placed. Pretty simple as to why that story was made up.Order couldn’t redeem money back given that JJs and DoorDash work separately. The manager said that’s no way to talk when I said something should be done about it to get the food delivered. He said that’s no way to talk to someone and hung up on me. I called 4 times in a row after that. No answer.Despicable customer service. You should be embarrassed about how your own manager presents you. You have a flat tire? Okay. It happens. Yet when a customer is scared about their money and trying to ask if there’s any other possible way to get the food that’s paid for and they get hung up? How embarrassing. I’ll never order from them again. Ever. I’m only one person and they’ll do just fine, but I hope they understand how embarrassing they look to represent this place in Alton.Oh and I’d love to see the flat tire.Thanks.
Atmosphere: 1
Service: 1
Restaurantji Recommends
The bomb. The literal bomb of sammichs in Alton. Freaky fast. Freaky fresh. Great staff. What else do you need?
Atmosphere: 5
Food: 5
Service: 5
I am never in the mood for Jimmy John's. They don't even offer for your sandwich to be toasted. However, every so often I decide to try them again after years of not eating there. And yes they are still 99% bread.Vegetarian options: Yup. You can get an all veggie sandwich.Kid-friendliness: Not really kid friendly, but they try.Parking: Tiniest lot ever. Always seems like your a sneeze away from a fender bender.Wheelchair accessibility: Their handicapped spaces are so far from the door that they might as well not have them at all.Dietary restrictions: I'm not sure what diet would allow you to eat all of this.
Atmosphere: 2
Food: 2
Service: 5
Everytime I come thru the drive through I express I want my sandwich cut into 1/4. They never cut my sandwich correctly. I was told today it’s unsafe. As a former Jimmy johns employee that’s a lie. Do better and give the paying customers what they want
“Mikey” is the most rude customer service associate I’ve ever had to order a sandwich from. You’d think thatd be easy. Nope. Whoever is in mgmt should get rid of that kid. Wow.
Ordered: 3 regular subs and one mini, 3 chips, 3 cookies, avocado spread (side), 3 ranch cups and one drink, $55 without tip, I tipped $10. I had a previous review last year that I removed, it was about avocado. On this order, they again didn't include it (paid $2), so 4 stars instead of 5. We've ordered delivery from this location too many times to count for a few years. What you ALWAYS get are great subs, every time, and that folks is what's most important. I could care less when I ordered in the store a few months ago and the dude wasn't friendly. Did I get a great sub? Hell yes! And that's what keeps us coming back.