Incredibly slow and poor service.Placed a mobile order for a single burrito bowl to be picked up at 6:30. I arrived to find a number of people waiting for their mobile orders. 6:30 came and passed, then 6:40, 6:50, and 7:00 all passed without my order even being started. All the time I watched the walk in line move right along and even sit empty. When I asked if they could help make my order since there was no one in line, I was told no. If I had been a walk in I could've received my order a half dozen times already, a fact not lost on any of us waiting for our mobile orders.Eventually I was tired of waiting, so I tried to cancel the order. First I used the app's support chat feature, which didn't even seem capable of pulling up the correct order, even though I had just placed it through the very same app. After I finally got the chat bot to recognize my order, it refused to cancel it. I walked up to the employee on the register in the store and asked to cancel my order, I was told that they couldn't and the only way was to call a 1-800 number. At this point I had been waiting for nearly 40 minutes past my scheduled pickup time. I called the number and waited several minutes only to be told that they couldn't cancel my order either because, more than 45 minutes after my scheduled pickup time, the order was finally ready.What did they offer me for my trouble? A voucher for free chips and guac the next time I ordered. I'm not expecting a lot, but waiting over 45 minutes for my order and getting $4 worth of credit for the trouble just seems insulting. The kicker? I asked for extra rice and cheese on my bowl and it ended up being quite light. After all of this the bowl barely even filled me up, I was left feeling like I needed a snack to be satisfied with my dinner.Overall this was one of the poorer experiences I've ever had at a restaurant. I will not be returning, even for my free chips.
Atmosphere: 2
Food: 3
Service: 1
Kate Koske
Every time i come here and order online my food is never ready on time. This time they gave me the entirely wrong order, which i wasn’t aware of until i arrived home, which is 20 minutes away.
Atmosphere: 1
Food: 1
Service: 1
serdrena anderson
They're a little skimpy of serving sizes...
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Burrito Bowl
Zichen Miao
Like a war zone:(
Atmosphere: 1
Food: 2
Service: 1
Yusuf Sobh
They were out of chicken (again) then I decided to wait 15 min for the chicken and it was
Atmosphere: 2
Food: 1
Service: 2
Reza Ghazimoradi
Usually busy but line moves relatively
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips, Burrito Bowl
Arjun Reddy Baddam
We ordered on the app for pickup. When we opened the bowls, they are just 1/4 full, this is a joke. I try on person on more time, and that's it, I'm never going back again.
Atmosphere: 1
Food: 1
Service: 1
Anthony
insulting portions (compared to other chipotles). Slow.
Atmosphere: 2
Food: 2
Service: 1
Kinzi Duncan
Incredibly unprofessional management. My online order was 30 minutes behind which was not a problem as they were incredibly busy. After said rush, a young employee was getting a drink and the manager yelled at this employee in front of an entire room of customers. So unprofessional and humiliating for the kid just trying to have a drink after a busy rush. Management needs to remember the line workers are also people and deserve a drink
Atmosphere: 1
Food: 3
Service: 3
Samantha Gavin-Rosaliano
I can't see myself returning here. If I get it, it will be because someone order from there and I showed up to the event. We placed IN PERSON FACE TO FACE ORDERS and it was impossible! There are a handful of selections on the menu but not one employee seemed to comprehend the menu. We are NOT talking language barriers either, that doesn't come into play. It was simple, 2 bowls 1 salad. They tried making 4 bowls...NO, then 3 salads...NO, then 3 bowls...NO. So at that point please just give us 3 and we will just build the ingredients is what I decide. Moving down the line was even more of a struggle. Asked for picó de gallo and dead stop, walked away and asked a co-worker, what does she want? Well, I'm here, you could ask me but ok...I say veggies and the response to point at the bowl and ask, "in here" and not proceed until i said yes, not sure if the other option was putting it a cup or what but my hunger endured. It never got better and of course there was a gathering of the minds to figure out what to ring up because 3 bowls don't cost $60+ so that was 'fun' to insist that the math wasn't mathing..We had NOTHING that was extra, no guac, no sour cream, etc. So yeah, can't see myself enduring this stress again only to get to my car and not even like it because it was all cold like fresh out the fridge cold. BUT! The restaurant was clean!
Love the steak salad. This restaurant has really improved! If you previously had a bad experience here, you probably won't now. They do a really good job lately.
Atmosphere: 3
Food: 4
Service: 4
Matthew “beakman” wisnewski
Wonderful smells colorful cheap
Atmosphere: 5
Food: 5
Service: 5
April Walblay
Out of everything. The prep line was filthy. Employee dragged the burritos down the counter that was covered in food. Dragged burritos under the spoon handles allowing the handles to touch people's food. The counter at the cash register had food all over it. Nothing stocked. No lids. No napkins. Every table in the dining room was dirty. The trash was so full people started stacking it on top of the bins where the trays go. Used to be my favorite quick takeout when visiting Champaign. I have never seen this restaurant so filthy. Visited December 7 around 8 pm.
Atmosphere: 1
Food: 1
Service: 1
AKASH SINGH
Food is good. But usually the service is slow creating long lines at peak
This is the third time I've been to this restaurant this month and it's 0/3 on getting my order correct. This time I drove back to the store to get it resolved because the mistakes were bad (ordered a chicken quesadilla with fajita vegetables, got a cheese quesadilla, sauce also not included).When I returned to the store, I was told that I'd have to ask for a refund in the app. I was then told the store didn't have the ingredients to make my order correctly so they could not fix the problem.When I asked to talk to a manager, I was treated like a person causing a disturbance mid-flight on an airplane. It was during that conversation I learned that the restaurant actually had the ingredients (fajita vegetables and honey vinaigrette), but did not want to take the time to prepare them - I was told I could wait 20 minutes for the order to be done correctly or request a refund online. The guy basically said "go **** yourself."I won't be going back to this restaurant ever again.
Incredibly slow and poor service.Placed a mobile order for a single burrito bowl to be picked up at 6:30. I arrived to find a number of people waiting for their mobile orders. 6:30 came and passed, then 6:40, 6:50, and 7:00 all passed without my order even being started. All the time I watched the walk in line move right along and even sit empty. When I asked if they could help make my order since there was no one in line, I was told no. If I had been a walk in I could've received my order a half dozen times already, a fact not lost on any of us waiting for our mobile orders.Eventually I was tired of waiting, so I tried to cancel the order. First I used the app's support chat feature, which didn't even seem capable of pulling up the correct order, even though I had just placed it through the very same app. After I finally got the chat bot to recognize my order, it refused to cancel it. I walked up to the employee on the register in the store and asked to cancel my order, I was told that they couldn't and the only way was to call a 1-800 number. At this point I had been waiting for nearly 40 minutes past my scheduled pickup time. I called the number and waited several minutes only to be told that they couldn't cancel my order either because, more than 45 minutes after my scheduled pickup time, the order was finally ready.What did they offer me for my trouble? A voucher for free chips and guac the next time I ordered. I'm not expecting a lot, but waiting over 45 minutes for my order and getting $4 worth of credit for the trouble just seems insulting. The kicker? I asked for extra rice and cheese on my bowl and it ended up being quite light. After all of this the bowl barely even filled me up, I was left feeling like I needed a snack to be satisfied with my dinner.Overall this was one of the poorer experiences I've ever had at a restaurant. I will not be returning, even for my free chips.
Atmosphere: 2
Food: 3
Service: 1
Every time i come here and order online my food is never ready on time. This time they gave me the entirely wrong order, which i wasn’t aware of until i arrived home, which is 20 minutes away.
Atmosphere: 1
Food: 1
Service: 1
They're a little skimpy of serving sizes...
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Burrito Bowl
Like a war zone:(
Atmosphere: 1
Food: 2
Service: 1
They were out of chicken (again) then I decided to wait 15 min for the chicken and it was
Atmosphere: 2
Food: 1
Service: 2
Usually busy but line moves relatively
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips, Burrito Bowl
We ordered on the app for pickup. When we opened the bowls, they are just 1/4 full, this is a joke. I try on person on more time, and that's it, I'm never going back again.
Atmosphere: 1
Food: 1
Service: 1
insulting portions (compared to other chipotles). Slow.
Atmosphere: 2
Food: 2
Service: 1
Incredibly unprofessional management. My online order was 30 minutes behind which was not a problem as they were incredibly busy. After said rush, a young employee was getting a drink and the manager yelled at this employee in front of an entire room of customers. So unprofessional and humiliating for the kid just trying to have a drink after a busy rush. Management needs to remember the line workers are also people and deserve a drink
Atmosphere: 1
Food: 3
Service: 3
I can't see myself returning here. If I get it, it will be because someone order from there and I showed up to the event. We placed IN PERSON FACE TO FACE ORDERS and it was impossible! There are a handful of selections on the menu but not one employee seemed to comprehend the menu. We are NOT talking language barriers either, that doesn't come into play. It was simple, 2 bowls 1 salad. They tried making 4 bowls...NO, then 3 salads...NO, then 3 bowls...NO. So at that point please just give us 3 and we will just build the ingredients is what I decide. Moving down the line was even more of a struggle. Asked for picó de gallo and dead stop, walked away and asked a co-worker, what does she want? Well, I'm here, you could ask me but ok...I say veggies and the response to point at the bowl and ask, "in here" and not proceed until i said yes, not sure if the other option was putting it a cup or what but my hunger endured. It never got better and of course there was a gathering of the minds to figure out what to ring up because 3 bowls don't cost $60+ so that was 'fun' to insist that the math wasn't mathing..We had NOTHING that was extra, no guac, no sour cream, etc. So yeah, can't see myself enduring this stress again only to get to my car and not even like it because it was all cold like fresh out the fridge cold. BUT! The restaurant was clean!
Atmosphere: 4
Food: 3
Service: 2
Restaurantji Recommends
Love the steak salad. This restaurant has really improved! If you previously had a bad experience here, you probably won't now. They do a really good job lately.
Atmosphere: 3
Food: 4
Service: 4
Wonderful smells colorful cheap
Atmosphere: 5
Food: 5
Service: 5
Out of everything. The prep line was filthy. Employee dragged the burritos down the counter that was covered in food. Dragged burritos under the spoon handles allowing the handles to touch people's food. The counter at the cash register had food all over it. Nothing stocked. No lids. No napkins. Every table in the dining room was dirty. The trash was so full people started stacking it on top of the bins where the trays go. Used to be my favorite quick takeout when visiting Champaign. I have never seen this restaurant so filthy. Visited December 7 around 8 pm.
Atmosphere: 1
Food: 1
Service: 1
Food is good. But usually the service is slow creating long lines at peak
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Chips, Burrito Bowl, Guacamole, Chicken Burrito
This is the third time I've been to this restaurant this month and it's 0/3 on getting my order correct. This time I drove back to the store to get it resolved because the mistakes were bad (ordered a chicken quesadilla with fajita vegetables, got a cheese quesadilla, sauce also not included).When I returned to the store, I was told that I'd have to ask for a refund in the app. I was then told the store didn't have the ingredients to make my order correctly so they could not fix the problem.When I asked to talk to a manager, I was treated like a person causing a disturbance mid-flight on an airplane. It was during that conversation I learned that the restaurant actually had the ingredients (fajita vegetables and honey vinaigrette), but did not want to take the time to prepare them - I was told I could wait 20 minutes for the order to be done correctly or request a refund online. The guy basically said "go **** yourself."I won't be going back to this restaurant ever again.
Atmosphere: 2
Food: 1
Service: 1