The place doesn’t close at 9, they won’t take any orders after like 8:30. I got there 15 minutes before they say they “close” and they wouldn’t take my order. They also mess up my order 50% of the time when I order delivery.
Atmosphere: 3
Food: 3
Service: 1
Shawn Mitchell
I placed an order at the Anthony St location (newer one), and ordered delivery. I guess delivery orders get converted to DoorDash as opposed to having in-house delivery driver. DoorDash delivery driver dropped off the wrong order. When I contacted the store, Cameron was the individual handling my issue and said it wasn't possible that I to order delivery because that location does not offer delivery (even though the website clearly promotes, advertises, and allows delivery orders to go through). He said he would call me back. He never did, so I called them back. He said he couldn't verify my order and I needed to contact DoorDash. But since I didn't order through DoorDash, there was no order number for me to give them. There was, however, a confirmation number from the Potbelly website but he had no interest in looking into that. DoorDash also referred me back to the restaurant since the order was made through PotBelly. When I asked for a corporate phone number from Cameron to address my concerns, he gave me DoorDash's phone number.
I tried to contact PotBelly on Facebook and email. It's been about 2 weeks, and my order has not been fixed.
I understand that their location is newer, but they can do better.
LaQuita Allen
So I ordered delivery at work, soup & sandwich. As I'm finishing up my soup and crackers I feel something non edible in my mouth before swallowing. To my surprise, I pulled a thick piece of plastic out my mouth! ? Upon calling the store to report it, I spoke with a young lady whom name I didn't catch but I'm sure started with the letter C...I called the store approximately around 2:30 on Jan 19th. It wouldn't be a big deal if she showed a little compassion. Instead her exact words were " What do you want us to do"? Hmmm ? Well for starters, perhaps an apology to the customer, or make an effort to clean up where you fu#'d up! She stated that it was "probably" the plastic from the soup like I'm supposed to be ok with having it in my mouth. For all I know, that "plastic bag with soup" could have been dragged across your floor before prep. People with poor customer service can make a business look bad! It was very unsanitary at the end of the day and the little airhead didn't seem to care. Now had I decided to take other measures other than reporting it to the store, then I would be wrong! I called back and spoke with another staff member who showed a bit more compassion and found my situation surprising but our call was dropped. So at the end of the day, nothing was resolved not even a replacement of soup. That was bad customer service. I hope this review finds her and management well.
Atmosphere: 1
Food: 1
Etanm
They ran out of ingredients and I didn't get half of the stuff I ordered and payed for. Also the sandwich was uncut, and I know for a fact they didn't run out of knives to cut it with. The restaurant was dead empty too and there was only one other order waiting, so I don't get how this happened. Maybe an employee is purposefully botching orders? Idk but I am not coming back :/
I found a plastic nail in my chicken salad sandwich. I felt something hard in my mouth and spit it out. I was so grossed out by looking at what was in my mouth…. Their hygiene is really bad. I wouldn’t recommend going there.
Atmosphere: 1
Food: 1
Service: 1
atlas
god save these employees. food is typical for the chain IF you even get it, but ultimately i'd recommend going somewhere else for a quick lunch.anyway for when potbellys leaves their automated response, please know i'm way more worried for the workers involved than my customer experience. is there a way we can make these peoples' job less miserable? like maybe new managers or better staffing?
Atmosphere: 1
Food: 4
Service: 1
seth able
Do not go here. They are not a legitimate company. They won't pay you for hours worked. The regional director and area director have no clue what they are doing. Eat at your own
Atmosphere: 1
Food: 1
Service: 1
Therese Lu (Cielo)
Yummy sandwiches ? It was a busy night due to their BOGO promo but everyone was still friendly. Shoutout to Brian and the rest of the team who worked on 11/3 ☺️ -rich&mom
Atmosphere: 5
Food: 5
Service: 5
Minika Lovelace
Best salads and sun combo and the oatmeal chocolate chip cookie is all that fire. again as always sandwich was perfect 10/01/2023 CaSandra and her team is amazing...
Rude employees, can't handle catering orders and blames the customer for their own inadequacy.
Atmosphere: 1
Food: 2
Service: 1
Carl Edwards
Pros: sandwiches are very goodCons: Randomly closed or lobby flossed 5+ times I have gone in the middle of the day. Hours are not updated on Google maps. Extremely frustrating.
Atmosphere: 4
Food: 5
Service: 2
Recommended dishes: Italian, Avo Turkey
Mann S
Terrible. Went because I had a buy one get one free deal, and they weren’t serving milkshakes, and ran out of half of the ingredients in my sandwich but didn’t bother telling me. Was left with a sandwich with lettuce and mayo. Terribly
Atmosphere: 3
Food: 2
Service: 1
Joe Pasta
Online orders only during peak lunch hours/move in Friday. Food received was cold. They turned away many customers who wanted to go through the line. How much in sales were lost? Also half of the people were not wearing hats. Are uniforms optional now? Sinking ship. Chaotic management. No smiling faces. Where did the pick up shelf go?
WHITE KNIGHT
While I must admit my recent visit to Potbelly was a mixed bag, I can't ignore the issues I had with their food. I was quite taken aback by the price tag of over nine dollars for a cup of macaroni and cheese. Additionally, the crackers that adorned my chili were stale, which dampened my dining experience. However, I must highlight the exceptional service of the staff. Witnessing their compassionate assistance to a customer in a wheelchair was truly heartwarming. They went above and beyond in their duties, and for that alone, they deserve high praise. While my food experience wasn't the best, the human touch shown by the staff left a lasting impression on me.
The place doesn’t close at 9, they won’t take any orders after like 8:30. I got there 15 minutes before they say they “close” and they wouldn’t take my order. They also mess up my order 50% of the time when I order delivery.
Atmosphere: 3
Food: 3
Service: 1
I placed an order at the Anthony St location (newer one), and ordered delivery. I guess delivery orders get converted to DoorDash as opposed to having in-house delivery driver. DoorDash delivery driver dropped off the wrong order. When I contacted the store, Cameron was the individual handling my issue and said it wasn't possible that I to order delivery because that location does not offer delivery (even though the website clearly promotes, advertises, and allows delivery orders to go through). He said he would call me back. He never did, so I called them back. He said he couldn't verify my order and I needed to contact DoorDash. But since I didn't order through DoorDash, there was no order number for me to give them. There was, however, a confirmation number from the Potbelly website but he had no interest in looking into that. DoorDash also referred me back to the restaurant since the order was made through PotBelly. When I asked for a corporate phone number from Cameron to address my concerns, he gave me DoorDash's phone number. I tried to contact PotBelly on Facebook and email. It's been about 2 weeks, and my order has not been fixed. I understand that their location is newer, but they can do better.
So I ordered delivery at work, soup & sandwich. As I'm finishing up my soup and crackers I feel something non edible in my mouth before swallowing. To my surprise, I pulled a thick piece of plastic out my mouth! ? Upon calling the store to report it, I spoke with a young lady whom name I didn't catch but I'm sure started with the letter C...I called the store approximately around 2:30 on Jan 19th. It wouldn't be a big deal if she showed a little compassion. Instead her exact words were " What do you want us to do"? Hmmm ? Well for starters, perhaps an apology to the customer, or make an effort to clean up where you fu#'d up! She stated that it was "probably" the plastic from the soup like I'm supposed to be ok with having it in my mouth. For all I know, that "plastic bag with soup" could have been dragged across your floor before prep. People with poor customer service can make a business look bad! It was very unsanitary at the end of the day and the little airhead didn't seem to care. Now had I decided to take other measures other than reporting it to the store, then I would be wrong! I called back and spoke with another staff member who showed a bit more compassion and found my situation surprising but our call was dropped. So at the end of the day, nothing was resolved not even a replacement of soup. That was bad customer service. I hope this review finds her and management well.
Atmosphere: 1
Food: 1
They ran out of ingredients and I didn't get half of the stuff I ordered and payed for. Also the sandwich was uncut, and I know for a fact they didn't run out of knives to cut it with. The restaurant was dead empty too and there was only one other order waiting, so I don't get how this happened. Maybe an employee is purposefully botching orders? Idk but I am not coming back :/
Atmosphere: 3
Food: 1
Service: 1
Delicious!!!!! Best sandwich shop in town!
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Any Skinny Sandwich, Oatmeal Chocolate Chip Cookie, Avo Turkey
I found a plastic nail in my chicken salad sandwich. I felt something hard in my mouth and spit it out. I was so grossed out by looking at what was in my mouth…. Their hygiene is really bad. I wouldn’t recommend going there.
Atmosphere: 1
Food: 1
Service: 1
god save these employees. food is typical for the chain IF you even get it, but ultimately i'd recommend going somewhere else for a quick lunch.anyway for when potbellys leaves their automated response, please know i'm way more worried for the workers involved than my customer experience. is there a way we can make these peoples' job less miserable? like maybe new managers or better staffing?
Atmosphere: 1
Food: 4
Service: 1
Do not go here. They are not a legitimate company. They won't pay you for hours worked. The regional director and area director have no clue what they are doing. Eat at your own
Atmosphere: 1
Food: 1
Service: 1
Yummy sandwiches ? It was a busy night due to their BOGO promo but everyone was still friendly. Shoutout to Brian and the rest of the team who worked on 11/3 ☺️ -rich&mom
Atmosphere: 5
Food: 5
Service: 5
Best salads and sun combo and the oatmeal chocolate chip cookie is all that fire. again as always sandwich was perfect 10/01/2023 CaSandra and her team is amazing...
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Rude employees, can't handle catering orders and blames the customer for their own inadequacy.
Atmosphere: 1
Food: 2
Service: 1
Pros: sandwiches are very goodCons: Randomly closed or lobby flossed 5+ times I have gone in the middle of the day. Hours are not updated on Google maps. Extremely frustrating.
Atmosphere: 4
Food: 5
Service: 2
Recommended dishes: Italian, Avo Turkey
Terrible. Went because I had a buy one get one free deal, and they weren’t serving milkshakes, and ran out of half of the ingredients in my sandwich but didn’t bother telling me. Was left with a sandwich with lettuce and mayo. Terribly
Atmosphere: 3
Food: 2
Service: 1
Online orders only during peak lunch hours/move in Friday. Food received was cold. They turned away many customers who wanted to go through the line. How much in sales were lost? Also half of the people were not wearing hats. Are uniforms optional now? Sinking ship. Chaotic management. No smiling faces. Where did the pick up shelf go?
While I must admit my recent visit to Potbelly was a mixed bag, I can't ignore the issues I had with their food. I was quite taken aback by the price tag of over nine dollars for a cup of macaroni and cheese. Additionally, the crackers that adorned my chili were stale, which dampened my dining experience. However, I must highlight the exceptional service of the staff. Witnessing their compassionate assistance to a customer in a wheelchair was truly heartwarming. They went above and beyond in their duties, and for that alone, they deserve high praise. While my food experience wasn't the best, the human touch shown by the staff left a lasting impression on me.
Atmosphere: 2
Food: 2
Service: 5