We had one of the best experiences in restaurants. Staff members were very nice, specially our waitress (Payten). Food was excellent and portions were great. I truly recommend this place to have a pleasant time.
Karen Ann Mikos-Sopczak
never ending fries and delicious burgers!
Rebecca G.
Went early Saturday afternoon. Food and service were good. The floors however, we're gross! So many straw wrappers, crumbs etc on the carpet. Unless the restaurant was packed w dozens of toddlers before we arrived, I'm pretty sure it was 2-3 days of no vacuuming . My shoe felt like it was stuck to the floor in the bathroom from how sticky it was. Hopefully the cleanliness improves.
Nicole Ortiz
Hostess wasn’t friendly at all when we walked in. We had asked for a booth and she said “we don’t have any booths available right now” there was two booths occupied out of 6 and the rest were DIRTY with plates and cups still there. Who knows how long they were there for. Gave us attitude when we asked if it was possible to get one cleaned up & she said “well I don’t know how long it will take” Everyone around the world is short staffed but that doesn’t give you the right to be rude to customers. On the other hand our waitress was very nice & friendly.
KAREN ORTIZ
Visitied the evening of August 6th. No service. Entrance was crowded with sitting staff. We were guided to our table after an awkward pause of everyone just starring at us. Once seated, our table was neglected of service for about twenty minutes, even though there was staff walking around starring at us in an empty restaurant. After finally waiving someone down to verbally notify them of the lack of attention, a server came by to take our order. We explained how long we've been waiting to order our meals. She asked for the drinks we were having and walked away, regardless of being told we were ready to order. Waited another ten minutes to get our drinks before we decided they weren't ever going to get to us and it was time to go to chilis instead. On our way out, the manager, I'm assuming, mumbled off as we walked out. The wait would've been tolerable if it were a busy night for them or the establishment was understaffed but it was quite the opposite. Felt insulting.
Doris S
Had a Whiskey BBQ burger, traditional BBQ wings and a pear lemonade drink that was amazing ? service was good ambience was comfortable. The rug needs cleaning though it was sticky walking towards our booth. Other than that it was good.
j j
No wait for a table, food arrived super fast. Staff was friendly and courteous. Manager was attentive making sure customers were accommodated and satisfied. Would definitely recommend.
Andre Peeples
Almost everything was wonderful. Burgers are always delicious and, you can't lose with bottomless fries! There was a discrepancy with the drink that I ordered. I don't think it's too much to expect that what you order is relatively similar to the pictures on the menu or electronic kiosk on the table. I pointed out that my drink is supposed to have whipped cream & a cherry on it and, it didn't. Someone made another version of the drink with whipped cream, no cherry. Another young lady came by and asked how everything was. I explained the situation & she brought me 2 cherries in a small cup. I appreciated the effort but, it was a little frustrating to deal with.
Äürö R Törrës
very good and fresh food ?
Katherine K.
My niece is a vegetarian and loves impossible burgers so we went to dinner at the Chicago Ridge Mall location. It was disastrous. We ordered our drinks and got them right away, then followed with our food order. It took over an hour to get our food so our server said she'd talk to her manager about taking some money off the check. When we finally got our bill i didn't pay attention to the total because we wanted to leave. On our way out we used the restroom and were appalled by the conditions. The stalls were so small I was sitting on the toilet paper dispenser and there was feces on the toilet seat, as well as urine on the floor. I'm a woman so this is unfamiliar territory. Overall, avoid this restaurant at all costs. Our bill was never amended and I paid a lot of money for a horrific dining experience.
Nice presentation and tasty. Just never quite a 5 star as far as taste goes. However, the waitress we had was phenomenal. She understood the importance of great customer service and a smile!!!
Brandi Janei
Trash. Terrible. How are the fries supposed to be bottomless but they take forever to come? Our waitress barely came to check on us. If it wasn’t for the tablet on the table we would love waited forever to pay. Do better. Spent almost 2 1/2 hours here.
Leslie B.
I'm only giving 3 stars because of the service. My daughter had a free birthday meal so we went to eat last night. It wasn't crowded which was a good thing so we got seated quickly. Once the lady took our order we asked for fries before the meal which we never got until the meal came. For the amount of people that was in the restaurant it took forever to receive our food and she messed up our order twice. If she was new and said that I would have understood. The food was very delicious though....yummmm!!!
A R.
Hands down, I've never had a good experience. I attempted to stop by here on a Saturday morning with my partner. We arrived at open, we were greeted and seated. We immediately ordered our food and asked if our food would take longer than 40mins. We ordered two impossible burgers, one with regular fries one with sweet potato fries. Our waitress never returned, until I inquired about the wait. We were there for 43 minutes. The waitress expressed "I'm so sorry our burgers are still frozen, they are coming out soon". Received our food and it was clear that because they were still frozen they cooks attempted to still cook them. No to go condiments or napkins, Just a burnt mess!
Maxine Morgan
My husband and I came in Monday around 6:30/7pm first of all the lady that took my name at the door rubbed me the wrong way by a comment she made even after looking past that we sat in the front for over 20 min.after being seated we sat in the back for another 20/25 minutes my husband had to go find someone to wait on us she explained that she was the ONLY SERVER i ordered fish and garlic fries they were warm and my fish was swimming in oilONE positive note my husband was ok with his food Don’t know if I will be back may try Buffalo wild wings next timeWORD OF ADVICE; if you’re not able to properly serve people be it the lack of staff or lack of training DON’T OPEN
We had one of the best experiences in restaurants. Staff members were very nice, specially our waitress (Payten). Food was excellent and portions were great. I truly recommend this place to have a pleasant time.
never ending fries and delicious burgers!
Went early Saturday afternoon. Food and service were good. The floors however, we're gross! So many straw wrappers, crumbs etc on the carpet. Unless the restaurant was packed w dozens of toddlers before we arrived, I'm pretty sure it was 2-3 days of no vacuuming . My shoe felt like it was stuck to the floor in the bathroom from how sticky it was. Hopefully the cleanliness improves.
Hostess wasn’t friendly at all when we walked in. We had asked for a booth and she said “we don’t have any booths available right now” there was two booths occupied out of 6 and the rest were DIRTY with plates and cups still there. Who knows how long they were there for. Gave us attitude when we asked if it was possible to get one cleaned up & she said “well I don’t know how long it will take” Everyone around the world is short staffed but that doesn’t give you the right to be rude to customers. On the other hand our waitress was very nice & friendly.
Visitied the evening of August 6th. No service. Entrance was crowded with sitting staff. We were guided to our table after an awkward pause of everyone just starring at us. Once seated, our table was neglected of service for about twenty minutes, even though there was staff walking around starring at us in an empty restaurant. After finally waiving someone down to verbally notify them of the lack of attention, a server came by to take our order. We explained how long we've been waiting to order our meals. She asked for the drinks we were having and walked away, regardless of being told we were ready to order. Waited another ten minutes to get our drinks before we decided they weren't ever going to get to us and it was time to go to chilis instead. On our way out, the manager, I'm assuming, mumbled off as we walked out. The wait would've been tolerable if it were a busy night for them or the establishment was understaffed but it was quite the opposite. Felt insulting.
Had a Whiskey BBQ burger, traditional BBQ wings and a pear lemonade drink that was amazing ? service was good ambience was comfortable. The rug needs cleaning though it was sticky walking towards our booth. Other than that it was good.
No wait for a table, food arrived super fast. Staff was friendly and courteous. Manager was attentive making sure customers were accommodated and satisfied. Would definitely recommend.
Almost everything was wonderful. Burgers are always delicious and, you can't lose with bottomless fries! There was a discrepancy with the drink that I ordered. I don't think it's too much to expect that what you order is relatively similar to the pictures on the menu or electronic kiosk on the table. I pointed out that my drink is supposed to have whipped cream & a cherry on it and, it didn't. Someone made another version of the drink with whipped cream, no cherry. Another young lady came by and asked how everything was. I explained the situation & she brought me 2 cherries in a small cup. I appreciated the effort but, it was a little frustrating to deal with.
very good and fresh food ?
My niece is a vegetarian and loves impossible burgers so we went to dinner at the Chicago Ridge Mall location. It was disastrous. We ordered our drinks and got them right away, then followed with our food order. It took over an hour to get our food so our server said she'd talk to her manager about taking some money off the check. When we finally got our bill i didn't pay attention to the total because we wanted to leave. On our way out we used the restroom and were appalled by the conditions. The stalls were so small I was sitting on the toilet paper dispenser and there was feces on the toilet seat, as well as urine on the floor. I'm a woman so this is unfamiliar territory. Overall, avoid this restaurant at all costs. Our bill was never amended and I paid a lot of money for a horrific dining experience.
Restaurantji Recommends
Nice presentation and tasty. Just never quite a 5 star as far as taste goes. However, the waitress we had was phenomenal. She understood the importance of great customer service and a smile!!!
Trash. Terrible. How are the fries supposed to be bottomless but they take forever to come? Our waitress barely came to check on us. If it wasn’t for the tablet on the table we would love waited forever to pay. Do better. Spent almost 2 1/2 hours here.
I'm only giving 3 stars because of the service. My daughter had a free birthday meal so we went to eat last night. It wasn't crowded which was a good thing so we got seated quickly. Once the lady took our order we asked for fries before the meal which we never got until the meal came. For the amount of people that was in the restaurant it took forever to receive our food and she messed up our order twice. If she was new and said that I would have understood. The food was very delicious though....yummmm!!!
Hands down, I've never had a good experience. I attempted to stop by here on a Saturday morning with my partner. We arrived at open, we were greeted and seated. We immediately ordered our food and asked if our food would take longer than 40mins. We ordered two impossible burgers, one with regular fries one with sweet potato fries. Our waitress never returned, until I inquired about the wait. We were there for 43 minutes. The waitress expressed "I'm so sorry our burgers are still frozen, they are coming out soon". Received our food and it was clear that because they were still frozen they cooks attempted to still cook them. No to go condiments or napkins, Just a burnt mess!
My husband and I came in Monday around 6:30/7pm first of all the lady that took my name at the door rubbed me the wrong way by a comment she made even after looking past that we sat in the front for over 20 min.after being seated we sat in the back for another 20/25 minutes my husband had to go find someone to wait on us she explained that she was the ONLY SERVER i ordered fish and garlic fries they were warm and my fish was swimming in oilONE positive note my husband was ok with his food Don’t know if I will be back may try Buffalo wild wings next timeWORD OF ADVICE; if you’re not able to properly serve people be it the lack of staff or lack of training DON’T OPEN