Unfortunately the mobile app process my order and when I got to the location the cashier double checked and asked to take my order there. Usually a chai latte takes a bit longer but I was in an out in less than 2 minutes. I also ordered an everything bagel and a donut. My latte was a bit on the sweet side but that was my fault for asking for one sugar not knowing it was already sweet.
Madelyn B.
I have had two absolutely horrible experiences with this location in the past week alone. Last Wednesday, I placed a mobile order and arrived at the store approximately 5 minutes later to retrieve it. The employee working insisted that she never received my order even after I showed her my purchase at the correct location on the app. She made me wait another 10 minutes to see if my order would "come through" before she begrudgingly made my drink. I figured this was an isolated incident and placed another mobile order this morning. When I arrived at the store, I waited for 10 minutes before the same employee as before told me that the store was "out" of cold brew and that if I wanted my drink I would have to wait over an hour. When I requested a refund, I was told that my drink could not be refunded in store and that I would have to contact customer service via the app. When I asked for the customer service number, the employee refused to provide it. I have never had this negative an experience at any other Dunkin location. I will be informing all of my friends in the area, and we will not be coming back to this store. Very unprofessional and disappointing.
Kanika Wadhwa
Great service!
Naaz A.
The best dunkin! Eric and the crew are super friendly! The staff goes above and beyond for customers. They are welcoming unlike the other dunkins. Coffee and donuts are always fresh here. On top at times they give free coffee to me and munchkins for my 5 year old. You can tell even in these tough times they are making sure customers are first!
Amanda K.
i feel so bad for the teenager that was stuck making drinks and ringing people out alone during a lunch rush. took 30 minutes to get an iced coffee with only 2 customers in front of me. the heating lights on the mostly empty doughnut shelves seemed to be broken too. it's obvious the people that own this location don't care
Tommy V.
Stop using Covid as an excuse to close both of your bathrooms to paying customers. Lazy.
Chris Raven
Beware this location is not a Baskin Robbins it is only a Dunkin Donuts so don't be fooled if you are looking to enjoy a nice delicious cone or cup of ice cream of your favorite flavor
Lalo L.
Worst Dunkin' I've ever gone to. I thought it would be great living right next to it instead of having to drive 25 minutes but if you want them to mess up your order, have no selection of donuts or bagels, and want your order taken with attitude this is your place to go. From the girl with the crazy hair who constantly screws up the order, to the guy who cooks the food and burns everything. Ill stick to driving to another Dunkin'
Kathryn McCormick
Wanted to top off Mother's Day with an ice cream treat but they DON'T serve any ice cream because the machine has been broken for over a year!!!!
Sophie C.
This place is so bad. Not even trying to be rude. But wow. You can tell the people that work here get no type of training on how to make coffees. I came in today and ordered an iced latte. The woman who made my coffee made it wrong and so I asked her to remake it. She hands me the exact coffee but added what seems to be 90 packets of granulated sugar. I then go to the register and just ask her to make me a different coffee. She makes that coffee wrong and now I'm out 9 dollars and no coffee. The thing is, this isn't the first time this has happened either. The old staff that works here was amazing. Super friendly and nice. They recently hired a bunch of teenagers, and this is coming from someone that's 20, and they're all horrible with a bunch of attitude. Have no idea what they're doing. Like I get it, you're young and don't want to work, but if that's the case, just give me my money back.
I've recently become a big fan of Dunkin' and this is the closest location to my home and work. It has a distinct smell that is reminiscent of sewage...I've mentioned it but they tell me they don't notice it. When I have ordered ahead my drink is always ready! Love that. Appreciate the parking so I can quickly pull in and grab a snack.
Carissa J.
I recently moved across the street from this Dunkin Donuts. I'm from New England so we take our Dunkins quite seriously. You'd never catch a New Englander at a Starbucks. I must admit it is rare to find a Dunkins that rarely makes mistakes- but this Dunkins is just that. Every coffee has been delicious, every sandwich well made. They are always so sweet to my little boy no matter who is working. Every employee makes the customer they are waiting on feel important, and not like a bother in a midst of a rush. I've never seen an employee with a bad attitude, never heard a single bit of gossip, I've never even witnessed a minor health code violation. And adding delivery during COVID was- in my opinion considerate. I do wish they had glazed sticks (my favorite) but perhaps I'm just going in too late in the day. Definitely a good location.
Abby L.
Multiple customers allowed inside without masks and even the Dunkin' employee was wearing mask incorrectly (below their nose) rendering it useless. Not to mention, a direct violation of current city and state laws. Also, they did not have the items to make the drink I ordered. I felt unsafe and left.
B C.
Soooo slow!!! Omg. Took 10 minutes just to get a coffee. Absolutely terrible. They just ignore you. Don't go here!!
Katherine Parisi
Love DD! Always hoping to get Bridget she's the Best!
Unfortunately the mobile app process my order and when I got to the location the cashier double checked and asked to take my order there. Usually a chai latte takes a bit longer but I was in an out in less than 2 minutes. I also ordered an everything bagel and a donut. My latte was a bit on the sweet side but that was my fault for asking for one sugar not knowing it was already sweet.
I have had two absolutely horrible experiences with this location in the past week alone. Last Wednesday, I placed a mobile order and arrived at the store approximately 5 minutes later to retrieve it. The employee working insisted that she never received my order even after I showed her my purchase at the correct location on the app. She made me wait another 10 minutes to see if my order would "come through" before she begrudgingly made my drink. I figured this was an isolated incident and placed another mobile order this morning. When I arrived at the store, I waited for 10 minutes before the same employee as before told me that the store was "out" of cold brew and that if I wanted my drink I would have to wait over an hour. When I requested a refund, I was told that my drink could not be refunded in store and that I would have to contact customer service via the app. When I asked for the customer service number, the employee refused to provide it. I have never had this negative an experience at any other Dunkin location. I will be informing all of my friends in the area, and we will not be coming back to this store. Very unprofessional and disappointing.
Great service!
The best dunkin! Eric and the crew are super friendly! The staff goes above and beyond for customers. They are welcoming unlike the other dunkins. Coffee and donuts are always fresh here. On top at times they give free coffee to me and munchkins for my 5 year old. You can tell even in these tough times they are making sure customers are first!
i feel so bad for the teenager that was stuck making drinks and ringing people out alone during a lunch rush. took 30 minutes to get an iced coffee with only 2 customers in front of me. the heating lights on the mostly empty doughnut shelves seemed to be broken too. it's obvious the people that own this location don't care
Stop using Covid as an excuse to close both of your bathrooms to paying customers. Lazy.
Beware this location is not a Baskin Robbins it is only a Dunkin Donuts so don't be fooled if you are looking to enjoy a nice delicious cone or cup of ice cream of your favorite flavor
Worst Dunkin' I've ever gone to. I thought it would be great living right next to it instead of having to drive 25 minutes but if you want them to mess up your order, have no selection of donuts or bagels, and want your order taken with attitude this is your place to go. From the girl with the crazy hair who constantly screws up the order, to the guy who cooks the food and burns everything. Ill stick to driving to another Dunkin'
Wanted to top off Mother's Day with an ice cream treat but they DON'T serve any ice cream because the machine has been broken for over a year!!!!
This place is so bad. Not even trying to be rude. But wow. You can tell the people that work here get no type of training on how to make coffees. I came in today and ordered an iced latte. The woman who made my coffee made it wrong and so I asked her to remake it. She hands me the exact coffee but added what seems to be 90 packets of granulated sugar. I then go to the register and just ask her to make me a different coffee. She makes that coffee wrong and now I'm out 9 dollars and no coffee. The thing is, this isn't the first time this has happened either. The old staff that works here was amazing. Super friendly and nice. They recently hired a bunch of teenagers, and this is coming from someone that's 20, and they're all horrible with a bunch of attitude. Have no idea what they're doing. Like I get it, you're young and don't want to work, but if that's the case, just give me my money back.
Restaurantji Recommends
I've recently become a big fan of Dunkin' and this is the closest location to my home and work. It has a distinct smell that is reminiscent of sewage...I've mentioned it but they tell me they don't notice it. When I have ordered ahead my drink is always ready! Love that. Appreciate the parking so I can quickly pull in and grab a snack.
I recently moved across the street from this Dunkin Donuts. I'm from New England so we take our Dunkins quite seriously. You'd never catch a New Englander at a Starbucks. I must admit it is rare to find a Dunkins that rarely makes mistakes- but this Dunkins is just that. Every coffee has been delicious, every sandwich well made. They are always so sweet to my little boy no matter who is working. Every employee makes the customer they are waiting on feel important, and not like a bother in a midst of a rush. I've never seen an employee with a bad attitude, never heard a single bit of gossip, I've never even witnessed a minor health code violation. And adding delivery during COVID was- in my opinion considerate. I do wish they had glazed sticks (my favorite) but perhaps I'm just going in too late in the day. Definitely a good location.
Multiple customers allowed inside without masks and even the Dunkin' employee was wearing mask incorrectly (below their nose) rendering it useless. Not to mention, a direct violation of current city and state laws. Also, they did not have the items to make the drink I ordered. I felt unsafe and left.
Soooo slow!!! Omg. Took 10 minutes just to get a coffee. Absolutely terrible. They just ignore you. Don't go here!!
Love DD! Always hoping to get Bridget she's the Best!