Slow, uncaring and basically disenchanted with customer service.
Dana Al-Lumai
This branch had dirty tables and the juices we ordered tasted different (much worse).
Atmosphere: 4
Food: 3
Service: 3
Quinn Aussie
BEWARE! Avoid this location. There are several better ones within a mile away. This one happens to be consistently bad. I absolutely love Joe & The Juice. They have delicious sandwiches, juices, and everything is healthy. I am a local regular here as it’s closest to my apartment. I get 1-2 avocado sandwiches per week. 9/10 times, there’s at least 1 missing ingredient. I pay extra for cucumber and red pepper, so it’s annoying that I’m paying extra for ingredients and don’t even get them. Last time I was here, a female worker made the sandwich wrong 2 times, first she forgot bell pepper and tomato (pepper was extra) then the second time, no cheese.. which is the main protein on the avocado sandwich. I got a sandwich the same week and the cucumber was missing (cucumber is extra). So that week, they had many chances to make the sandwich correctly but on all occasions, they forget ingredients (that I paid an extra cost for) each time. It’s honest really disappointing because it’s not that hard to read the order and double check. I understand things happen but what I had an issue with was her attitude. When I went up to the counter, the juicer (another woman) played dumb, asked me “what sandwich did you have?” and “whats your name?” I answered. And then she made a confused face and didn’t say anything. She then got the sandwich maker’s attention (the woman who made it) who asked me the same questions! (In my head I’m like, uhhhh, what does this even matter?) and she literally rolled her eyes, opened the sandwich and ”said “there’s red pepper right there” in a nasty tone.. and literally wasn’t any red pepper on there. She did not apologize and was laughing with the other woman, while rolling her eyes. At that moment, I was in shock because they laughed in my face and kept looking at one another like children. It was bizarre and made me and other customers uncomfortable. I’m pretty easy going but when I’m treated with disrespect in a place I spend a lot of money at regularly (where they can’t even get the order right), I felt the need to say something. I said “you know, this isn’t good customer service. You could at least apologize and remake it”then there the man employee (manager maybe?) said that they were going to handle it. The girls were rolling their eyes and continuing to smirk, make faces, and look over at each other and laughing. I was honestly so shocked and felt really hurt by this like I was being bullying in middle school or something. I had never been treated like this as a customer. I am not sure why they haven’t received the proper training but it was uncalled for. Anyways, I sat back down while they made the sandwich because it was so uncomfortable being up there. They shouted my name when the sandwich was ready and my boyfriend went up to get it. I opened the sandwich and now there’s cheese missing, which is the main protein in the avocado sandwich. I brought it back up and said that here was no cheese on it now. She doesn’t say a word, has a blank face and opened the sandwich in disbelief (even though she continued to forget ingredients, this time the main ingredient) then raised her voice at me because I told her I just simply wanted a refund because they couldn’t make the sandwich right. She cussed at me and then was told to stop by her manager. I told her once again she was not providing good customer service. Literally all she had to do was apologize and say she will remake it or just give me the missing ingredients on the side.. instead she makes a scene. Customers were all turned around in disbelief. She went in the back room and peeked back. Everyone was watching. It was weird, unprofessional, immature, and inexcusable. She needs proper training to handle customer service, and she needs to follow directions and actually read the orders. She’s clearly not capable of making a sandwich or owning up to her mistakes.
Atmosphere: 1
Food: 1
Service: 1
emmie marsili
This is a very overpriced coffee shop. They have a lot of space which is nice but it’s not great
Atmosphere: 3
Food: 2
Service: 3
Stephanie T
The music is way too loud and obnoxious with explicit content.
Atmosphere: 1
Food: 4
Service: 4
J Alowibdi
Nice location and perfect shake of avacado.
Atmosphere: 5
Food: 4
Service: 4
Roberto Arreola
Rico to
Peter Z.
Gabe was Excellent when it comes to customer service and satisfaction of the food served!
Liezl Anne L.
Shoutout to gabe! The coffee and spicy tuna sandwhich was amazing! Would recoomend this place to my friends. Place was clean and comfortable, and the ambiance was excellent.
Jacob V.
I ordered pickup (extra points for having an app and loyalty program).Upon entering the place I thought "damn, I should have dined in!" Such a chill and enclosed vibe. If you're vegan, get the avocado sandwich! I thought it would have been mediocre, but after the 2nd bite... man, the combo of ingredients just hits the spot!
Love this place my only recommendation if we’re paying 13$ stop throwing away the overage put it in cup & not the trash seems wasteful of give too the homeless just not in the trash
Diana B.
I walked in this evening (music blaring) and the two girls behind the counter could barely be bothered to acknowledge me. After a few minutes of standing there, they instructed me that 'their system was down' and I need to order from the app. This would totally be fine, technology sometimes doesn't work. But I felt so unwelcome & literally like I was bothering these two, so I walked out. Do better & train your employees please! A little kindness would have made a sale.
Pallavi Aggarwal
Good location, but each juice can be a bit hit or miss. I got the Green Sport juice and it was just meh. I prefer the Iron Man generally. The prices are a bit steep too.
Sara
This place was awful. Waiters messed up our orders and got mad when we called them out for it. I ordered a cheese sandwich and they only gave me around 4 small slices of cheese in it. They messed up my sister’s order and when my mom confronted them they absolutely denied messing it up and blamed it on my sister. They also messed up 2 matcha lattes orders and overreacted when we asked them to add vanilla. (our order was VANILLA matchas and they even forgot the vanilla). If I could I’d give this place a zero.
Slow, uncaring and basically disenchanted with customer service.
This branch had dirty tables and the juices we ordered tasted different (much worse).
Atmosphere: 4
Food: 3
Service: 3
BEWARE! Avoid this location. There are several better ones within a mile away. This one happens to be consistently bad. I absolutely love Joe & The Juice. They have delicious sandwiches, juices, and everything is healthy. I am a local regular here as it’s closest to my apartment. I get 1-2 avocado sandwiches per week. 9/10 times, there’s at least 1 missing ingredient. I pay extra for cucumber and red pepper, so it’s annoying that I’m paying extra for ingredients and don’t even get them. Last time I was here, a female worker made the sandwich wrong 2 times, first she forgot bell pepper and tomato (pepper was extra) then the second time, no cheese.. which is the main protein on the avocado sandwich. I got a sandwich the same week and the cucumber was missing (cucumber is extra). So that week, they had many chances to make the sandwich correctly but on all occasions, they forget ingredients (that I paid an extra cost for) each time. It’s honest really disappointing because it’s not that hard to read the order and double check. I understand things happen but what I had an issue with was her attitude. When I went up to the counter, the juicer (another woman) played dumb, asked me “what sandwich did you have?” and “whats your name?” I answered. And then she made a confused face and didn’t say anything. She then got the sandwich maker’s attention (the woman who made it) who asked me the same questions! (In my head I’m like, uhhhh, what does this even matter?) and she literally rolled her eyes, opened the sandwich and ”said “there’s red pepper right there” in a nasty tone.. and literally wasn’t any red pepper on there. She did not apologize and was laughing with the other woman, while rolling her eyes. At that moment, I was in shock because they laughed in my face and kept looking at one another like children. It was bizarre and made me and other customers uncomfortable. I’m pretty easy going but when I’m treated with disrespect in a place I spend a lot of money at regularly (where they can’t even get the order right), I felt the need to say something. I said “you know, this isn’t good customer service. You could at least apologize and remake it”then there the man employee (manager maybe?) said that they were going to handle it. The girls were rolling their eyes and continuing to smirk, make faces, and look over at each other and laughing. I was honestly so shocked and felt really hurt by this like I was being bullying in middle school or something. I had never been treated like this as a customer. I am not sure why they haven’t received the proper training but it was uncalled for. Anyways, I sat back down while they made the sandwich because it was so uncomfortable being up there. They shouted my name when the sandwich was ready and my boyfriend went up to get it. I opened the sandwich and now there’s cheese missing, which is the main protein in the avocado sandwich. I brought it back up and said that here was no cheese on it now. She doesn’t say a word, has a blank face and opened the sandwich in disbelief (even though she continued to forget ingredients, this time the main ingredient) then raised her voice at me because I told her I just simply wanted a refund because they couldn’t make the sandwich right. She cussed at me and then was told to stop by her manager. I told her once again she was not providing good customer service. Literally all she had to do was apologize and say she will remake it or just give me the missing ingredients on the side.. instead she makes a scene. Customers were all turned around in disbelief. She went in the back room and peeked back. Everyone was watching. It was weird, unprofessional, immature, and inexcusable. She needs proper training to handle customer service, and she needs to follow directions and actually read the orders. She’s clearly not capable of making a sandwich or owning up to her mistakes.
Atmosphere: 1
Food: 1
Service: 1
This is a very overpriced coffee shop. They have a lot of space which is nice but it’s not great
Atmosphere: 3
Food: 2
Service: 3
The music is way too loud and obnoxious with explicit content.
Atmosphere: 1
Food: 4
Service: 4
Nice location and perfect shake of avacado.
Atmosphere: 5
Food: 4
Service: 4
Rico to
Gabe was Excellent when it comes to customer service and satisfaction of the food served!
Shoutout to gabe! The coffee and spicy tuna sandwhich was amazing! Would recoomend this place to my friends. Place was clean and comfortable, and the ambiance was excellent.
I ordered pickup (extra points for having an app and loyalty program).Upon entering the place I thought "damn, I should have dined in!" Such a chill and enclosed vibe. If you're vegan, get the avocado sandwich! I thought it would have been mediocre, but after the 2nd bite... man, the combo of ingredients just hits the spot!
Restaurantji Recommends
Açaí Bowl tastes good but it’s very hard.
Love this place my only recommendation if we’re paying 13$ stop throwing away the overage put it in cup & not the trash seems wasteful of give too the homeless just not in the trash
I walked in this evening (music blaring) and the two girls behind the counter could barely be bothered to acknowledge me. After a few minutes of standing there, they instructed me that 'their system was down' and I need to order from the app. This would totally be fine, technology sometimes doesn't work. But I felt so unwelcome & literally like I was bothering these two, so I walked out. Do better & train your employees please! A little kindness would have made a sale.
Good location, but each juice can be a bit hit or miss. I got the Green Sport juice and it was just meh. I prefer the Iron Man generally. The prices are a bit steep too.
This place was awful. Waiters messed up our orders and got mad when we called them out for it. I ordered a cheese sandwich and they only gave me around 4 small slices of cheese in it. They messed up my sister’s order and when my mom confronted them they absolutely denied messing it up and blamed it on my sister. They also messed up 2 matcha lattes orders and overreacted when we asked them to add vanilla. (our order was VANILLA matchas and they even forgot the vanilla). If I could I’d give this place a zero.