Harold's Chicken Shack

The customer service is horrible!!!! I placed a order online received text messages that my order was ready. I get there they tell me they don't see my order. I said ok I need a refund. I showed her proof that I paid and the lady at the front desk didn't want to give me a refund and not take accountability. Dont come here!! Or come at your own risk. I should've know this place is bs bc they didn't have any customers. Now I have to dispute this with the bank!!!

My friends and I visit this location on 10/25/25. Great service from Jamie if I remember that was the bartender/server name. She was 100% awesome the only bartender there. Everything was going great DJ awesome and all. We had been there for about 1 hour or 2 before the cook walked off the job before fulfilling the entire party food order. Jamie didnt show any sign of stress she kept it together and kept apologizing the other guy(comedian)forgot his name was a big help. The security guard stepped in as well, the all kept my friends and myself informed and called in someone to come finish cooking for us whom never received our order. Our food wasn't as pleasant as our other friends but they tried their best to keep us satisfied. I just wanna thank Jamie and the rest of the crew for keeping it professional while keeping us all satisfied❤️see you on 11/15 Jamie & Crew

Atmosphere: 5

Food: 4

Service: 5

I have patronized this location for many years and today I will no longer, the quality has gone drastically down. The incompetence of basic chicken knowledge and customer service is laughable. The chicken taste like it was cooked in grease from the B.C. era.
I placed my order over the phone had to repeat my order several times as the young lady fumble not knowing the pieces of chicken from a half a chicken to a quarter white. I gave it 1 star if I could have given negative stars I would have. If you still are willing to brave patronizing this place. Please Check your orders before leaving don't trust them giving you good customer service.
~~~~~This Place Needs To Be Shut Down Post Haste~~~~~~

Atmosphere: 1

Food: 1

Service: 1

Good food and drinks are always Fye!!! The atmosphere is always a vibe😍 The staff is friendly and it’s always a vibe when I come.

Atmosphere: 5

Food: 5

Service: 5

The food was really good hot and it was fresh you can literally order your food and go grab a drink at the bar into your food is ready drinks really good and reasonable it’s definitely nice chill vibe in there

Atmosphere: 5

Food: 5

Service: 5

Never miss… I enter, order my food, go to the bar… as I enjoy my delicious cocktail while waiting wait. Delivered straight to the bar, my food was hot and fresh… definitely one of my favorite places to go 🥰

Atmosphere: 5

Food: 5

Service: 5

I alwaysss come to this location think they better than 87th honestly lol. Food is always seasoned to perfection and the drinks NEVER disappoint!

Atmosphere: 5

Food: 5

Service: 5

Good shrimp, great sauce

Atmosphere: 5

Food: 5

Service: 5

I must say Brandon the manager are great and care about the customers being satisfied...Thank you Brandon for great customer service and caring about customer satisfaction.

Atmosphere: 5

Food: 5

Service: 5

Disgusting food, under cooked and took ages to get my food. If you want to eat after a two hour wait this is your place to go. Lazy workers on top of that.

Atmosphere: 1

Food: 1

Service: 1

This Harold’s have good food and has old service!

Atmosphere: 5

Food: 4

Service: 5

Bad place food is horrible .. they fried my fish in chicken grease it was so dark and they told me it was fresh never again

Atmosphere: 1

Food: 1

Service: 1

No sauce no lemon pepper food was disgusting don’t go here. Go to the one in OAK FOREST! I repeat NEVER GO TO THIS ONE go to the one in OAK FOREST ITS SO MUCH BETTER THAN THIS.

Atmosphere: 1

Food: 1

Service: 1

Chicken is hot, fresh and cooked perfectly everytime!

Atmosphere: 5

Food: 5

Service: 5

Ordered two orders of there chicken nuggets and fries. However they did not add fries. Also ordered 10 wings and fries. Literally gave me 10 fries. It’s best to go to another Harold’s location.

Atmosphere: 1

Food: 1

Service: 1