Ive been here twice every time I’ve gotten coffee with cold foam the drink is not made right it’s more foam than coffee.
Atmosphere: 3
Food: 3
Service: 5
Recommended dishes: Everything Bagel, Tomato & Mozzarella on Focaccia
Cindy Meyer
If I could give zero stars I would. They are the most inconsistent unfriendly workers. The drinks that you spend $20 on for three are never the same. Today I was handed a hot caramel macchiato with caramel all over the outside of the cup put right in my hand And two other Frappuccino were all water. I will not be going back to that Starbucks. They are a waste of money and they are not friendly.
Food: 1
Service: 1
Timothy Heinz
Great customer service ? ??
Atmosphere: 5
Service: 5
Amanda Henry
Izzy went above and beyond for me today. I had grabbed a juice. I didn't see that it was expired but izzy caught it right away and looked for a new one for me. They did not have the same flavor as it is being discontinued. :( BUT izzy made me an acia strawberry drink and just really wanted to make me feel better. And she did a great job! Izzy you are worth your weight in gold ✨️ ? However, I must critique the remodel, a very open space has now turned into what looks like a cramped subway station. It's a shame really. Can't even really face your family and friends anymore...
Service: 5
Bernie Shanks
Didn't offer me pup cups when I had brought both my dogs just to get pup cups. Will change review when they fix that issue. I brought them just for that reason they didn't even say hi to my dogs after seeing them both. My dogs mean the world to me.
james arthur
Been to a lot of Starbucks before this is a fantastic one. The staff is very friendly and calls people by name all the time. A lot of repeat business and a lot of the same people are in there which is great. Atmosphere is warm clean and friendly outside seating is gorgeous comfortable and their shade.. sometimes people even bring their small dogs to drink coffee outside but them which is cute. Food is great and a good value if in the area it's a must visit! There are also several other shops to visit around there as well something for everybody in that mini mallParking: Ample parking. Many different stores around you so very big there are handicap spots in front as wellWheelchair accessibility: Easy to Open Door outside next to the cellular phone place although I don't think it has a button for handicap
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Everything Bagel
Amanda G.
Staff was fast and efficient. Food came out as ordered. This was a welcome reprieve after a hot time outside
Christine Hare
I love my local Starbucks ! The Barista’s are always friendly and make perfect drinks . This remodeled location looks amazing!
Nat
Where do I begin? Rude employees or the terrible food, maybe dirty counters? Breakfast sandwich so over microwaved could not eat it because couldn't bite thru the muffin. Or the fact that each drink was wrong. After coming in to pick up a large order, instead of it being placed together, it was scattered thru out the other orders. I asked if I could get a drink carrier since I had 6 drinks and food. The employees totally ignored me. After asking a second time, one stated, "We don't have any," and walked away. Now Starbucks, your business is drinks, right? No drink holders??? Did you expect me to make a tower and balance with one hand so I could utilize the other to open doors? I guess I could have used the sticky stuff now on my hands from the dirty counter to glue the order together. I was fortunate enough that another customer picking up was just as shocked, helped me to carry the order, and opened doors. Clearly see in photo not ice means means ice and no strawberries. Unfortunately, when in Lemont, I would suggest any of the Dunkins over Starbucks.
Atmosphere: 1
Food: 1
Service: 1
T E.
Absolutely terrible Starbucks location. Went today and waited at the pick up window for 10+ minutes staring at my drinks melting as the cashier is getting ice for the baristas and taking the order of a woman inside and ignoring us. Absolutely ridiculous, no manager in store just a "shift lead" . DO NOT GO HERE - they are inconsiderate of your time and have horrible customer service issues and time management. Seriously, drive to the target or down the street if you need Starbucks. Do not waste your time at this location if you like yourself. Only people who hate themselves and their lives will be willing stop here after reading this review.
Ordered a drink halfway filled with water and splash of milk they fill all they way and when I ask them to fix it they don’t even remake they just dump half of it our poor costumer service
Maria McGowan
Really efficient staff and super kind. I love that every week they feature a baristas favorite, I've tried so many new drinks
Atmosphere: 5
Food: 5
Service: 5
Carrie Lynn Schott
Why does my cold brew taste so watered down lately all the time now? The coffee isn’t even as strong like it use to be maybe cause the holidays and they can’t keep up with the over night brewing not so sure? I come here everyday before work. I get a drink that cost me 8.99 and then get asked to tip on top of it? I get it’s not mandatory but do anyways yet the complaint I have is it taste like water now what’s going on and I don’t even bother to complain cause I’ll be late for work just bought my own coffee maker for this reason. I will save a ton now especially it won’t taste like water. So gross! I usually get a cold brew with sweet cream cold foam added caramel that’s 8.99? Now get this I don’t get extra caramel anymore and somehow that cost only around 5 something so your telling me some squirts of caramel is a extra charge of $4 who’s in charge of the pricing cause I get maybe a $1 or $2 but I will stop coming here from now on if I’m ever in need of a coffee now I go to Dunkin that coffee is strong too now that’s where it’s at no more $9 watered down coffee for me no thanks!!!!
krista tuell
They always get my coffee right n r always polite n kind, it matters when u start ur day off with a smile n I always do when visiting this Starbucks ?
Food: 4
Service: 5
Cindy Durkin
Didn't realize that you could only pick up inside if you order online. Was out walking didn't have phone they could care less.
Ive been here twice every time I’ve gotten coffee with cold foam the drink is not made right it’s more foam than coffee.
Atmosphere: 3
Food: 3
Service: 5
Recommended dishes: Everything Bagel, Tomato & Mozzarella on Focaccia
If I could give zero stars I would. They are the most inconsistent unfriendly workers. The drinks that you spend $20 on for three are never the same. Today I was handed a hot caramel macchiato with caramel all over the outside of the cup put right in my hand And two other Frappuccino were all water. I will not be going back to that Starbucks. They are a waste of money and they are not friendly.
Food: 1
Service: 1
Great customer service ? ??
Atmosphere: 5
Service: 5
Izzy went above and beyond for me today. I had grabbed a juice. I didn't see that it was expired but izzy caught it right away and looked for a new one for me. They did not have the same flavor as it is being discontinued. :( BUT izzy made me an acia strawberry drink and just really wanted to make me feel better. And she did a great job! Izzy you are worth your weight in gold ✨️ ? However, I must critique the remodel, a very open space has now turned into what looks like a cramped subway station. It's a shame really. Can't even really face your family and friends anymore...
Service: 5
Didn't offer me pup cups when I had brought both my dogs just to get pup cups. Will change review when they fix that issue. I brought them just for that reason they didn't even say hi to my dogs after seeing them both. My dogs mean the world to me.
Been to a lot of Starbucks before this is a fantastic one. The staff is very friendly and calls people by name all the time. A lot of repeat business and a lot of the same people are in there which is great. Atmosphere is warm clean and friendly outside seating is gorgeous comfortable and their shade.. sometimes people even bring their small dogs to drink coffee outside but them which is cute. Food is great and a good value if in the area it's a must visit! There are also several other shops to visit around there as well something for everybody in that mini mallParking: Ample parking. Many different stores around you so very big there are handicap spots in front as wellWheelchair accessibility: Easy to Open Door outside next to the cellular phone place although I don't think it has a button for handicap
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Everything Bagel
Staff was fast and efficient. Food came out as ordered. This was a welcome reprieve after a hot time outside
I love my local Starbucks ! The Barista’s are always friendly and make perfect drinks . This remodeled location looks amazing!
Where do I begin? Rude employees or the terrible food, maybe dirty counters? Breakfast sandwich so over microwaved could not eat it because couldn't bite thru the muffin. Or the fact that each drink was wrong. After coming in to pick up a large order, instead of it being placed together, it was scattered thru out the other orders. I asked if I could get a drink carrier since I had 6 drinks and food. The employees totally ignored me. After asking a second time, one stated, "We don't have any," and walked away. Now Starbucks, your business is drinks, right? No drink holders??? Did you expect me to make a tower and balance with one hand so I could utilize the other to open doors? I guess I could have used the sticky stuff now on my hands from the dirty counter to glue the order together. I was fortunate enough that another customer picking up was just as shocked, helped me to carry the order, and opened doors. Clearly see in photo not ice means means ice and no strawberries. Unfortunately, when in Lemont, I would suggest any of the Dunkins over Starbucks.
Atmosphere: 1
Food: 1
Service: 1
Absolutely terrible Starbucks location. Went today and waited at the pick up window for 10+ minutes staring at my drinks melting as the cashier is getting ice for the baristas and taking the order of a woman inside and ignoring us. Absolutely ridiculous, no manager in store just a "shift lead" . DO NOT GO HERE - they are inconsiderate of your time and have horrible customer service issues and time management. Seriously, drive to the target or down the street if you need Starbucks. Do not waste your time at this location if you like yourself. Only people who hate themselves and their lives will be willing stop here after reading this review.
Restaurantji Recommends
Ordered a drink halfway filled with water and splash of milk they fill all they way and when I ask them to fix it they don’t even remake they just dump half of it our poor costumer service
Really efficient staff and super kind. I love that every week they feature a baristas favorite, I've tried so many new drinks
Atmosphere: 5
Food: 5
Service: 5
Why does my cold brew taste so watered down lately all the time now? The coffee isn’t even as strong like it use to be maybe cause the holidays and they can’t keep up with the over night brewing not so sure? I come here everyday before work. I get a drink that cost me 8.99 and then get asked to tip on top of it? I get it’s not mandatory but do anyways yet the complaint I have is it taste like water now what’s going on and I don’t even bother to complain cause I’ll be late for work just bought my own coffee maker for this reason. I will save a ton now especially it won’t taste like water. So gross! I usually get a cold brew with sweet cream cold foam added caramel that’s 8.99? Now get this I don’t get extra caramel anymore and somehow that cost only around 5 something so your telling me some squirts of caramel is a extra charge of $4 who’s in charge of the pricing cause I get maybe a $1 or $2 but I will stop coming here from now on if I’m ever in need of a coffee now I go to Dunkin that coffee is strong too now that’s where it’s at no more $9 watered down coffee for me no thanks!!!!
They always get my coffee right n r always polite n kind, it matters when u start ur day off with a smile n I always do when visiting this Starbucks ?
Food: 4
Service: 5
Didn't realize that you could only pick up inside if you order online. Was out walking didn't have phone they could care less.