McDonald's

420 S Perryville Rd, Rockford
(815) 397-2917

Recent Reviews

Jeremey Wald

My girlfriend and I each order table service through the app, as we have at other locations, without issue. At this location, my girlfriend did not get her food served to her, instead they called her name to come pick up, despite the tag clearly saying table service. Then, my order was up, and it was brought to me without the drinks I ordered for us. I asked and the server said that I needed to get cups from the counter and fill them myself. That's not how table service works, nor is how it's described in the app. She said that's how she was trained. She further reasoned it was out of concern for product waste, because people might order a coke & then come to pick up and change to a sprite, etc. She gave me two empty cups and I tried filling them with coke. All 4 of the nozzles were foamy and spitting so after I had tried and failed to fill them, making a bit of a mess on my hands, jacket & counter, dumping out the half filled cups, I asked the same girl to please fill the cups with ice & coke for me. She did, and I went back to the table to where my girlfriend was already finished eating, and she sat and waited until I was finished eating. It simply made for a less than enjoyable experience spent together. Sticky hands, frustration and food getting colder by the minute. That said, the fries were pretty tasty, and the chicken nuggets were still warm & fresh tasting.

Atmosphere: 3

Food: 4

Service: 2

Lin Pete Young

Not very

Atmosphere: 3

Food: 1

Service: 3

Joyce Rutledge

I love and only est their breakfast.

Atmosphere: 3

Food: 3

Service: 3

Recommended dishes: World Famous Fries, Egg Mcmuffin, Bacon Egg & Cheese Biscuit, Sausage Burrito, Sausage Biscuit with Egg

Shelly Burgess

Went thru the drive thru. Terrible traffic. No matter which way you tried to go to get in or out!

Atmosphere: 2

Food: 4

Service: 5

Julie Bunce

Did not get our complete order! The food was hot and very good just hate it when part of our order is not

Atmosphere: 5

Food: 5

Service: 4

Grace Juarez

I do not recommend stopping by during lunch and dinner times since they take too long to give you your order.

Atmosphere: 2

Food: 3

Service: 2

Faye Riley

Surprisingly fast and accurate.. Friendly

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: World Famous Fries

jeremiah brown

Clean environment and mostly quick service. Entering and exiting the parking lot can be a pain on busy shopping days due to the strange layout of parking lot.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Mcchicken, Mcmuffin

Terry Griffeth

This store is always slow!!

Atmosphere: 4

Food: 3

Service: 3

Recommended dishes: Happy Meal, Cheeseburger

Pamela Thomsen

Foid nice and hot!

Food: 4

Service: 4

Elizabeth Kelly

Ordered only a 4 PC nugget happy meal with ranch drsg. Only 3 nuggets and no

Food: 1

Service: 1

Jose Mendez

Came today at 10:45 p.m. supposedly close at 11:00. Waited at the drive-thru for about 5 minutes. Nobody answered. Went around switch lanes on drive-thru for my surprise. Someone answer saying drinks only. Not even a hello or anything like that. Great customer service. Real disappointed again ?

Service: 1

Desi Turner

Man. I have no idea what the issue is with this location, but today I’ve lost count at how many times I’ve pulled up to the drive through, been asked for my code, and when i give it to them, they tell me it’s already been redeemed. Yeah, cause you just redeemed it… It has to be at least the tenth time at this location, and it is so frustrating when I’ve already had a long horrible day and all i want are my $1.29 fries and a milkshake, and then I’m told “there’s really nothing i can do” i just say “thank you” and leave. I’m not gonna pester anyone to get a manager when you’re clearly busy, and i hardly ever leave reviews, i’m only in my early 20’s like i don’t have time for this… but like seriously, do they throw these girls in front of a tablet and tell them to tap around then leave them to it? Im not an imbecile or an elderly lady, i know how to work a phone, and the app, and the codes. I’m not some maniac who frequents Mcdonald’s multiple times a day. I know not to press use code until i pull up to the speaker. I literally do not ever have this issue with the Mcdonald’s by where I live which i frequent way more often, i only come to this one because it’s by my job.

Atmosphere: 2

Food: 4

Service: 1

Royce Stricker

I got to order and ask for no lettuce and I came back through to get a remake cuz I'm allergic and their kiosk was out of paper to print a receipt but I had the sticker for the order and the manager would not remake my order I had the receipt through the app and they didn't honor that and she finally just gave me two McChickens to shut me up and kick me out instead of replaced my fries which were also horrible I used to go out of my way to come to this location and the last few months how the food is presented and mostly the manager meant it has sucked so I have to go find a new McDonald's now because this is just trash

Atmosphere: 1

Food: 1

Service: 1

Sheri Maloney

What ever happened to customer service? Went thru the drive thru . Placed my order, the same order I always get, and I mentioned twice that I wanted biggie size Diet Coke!Paid for my foodWent to get my food and the young girl starts handing me a small diet.I said I ordered a big sizeShe’s like no u didn’tUmmm I know what I orderedShe said let me see your receipt.I showed the girlShe said see you didn’t order a largeYou are seriously going to argue with me the customer that I didn’t order the right thing!! Do u think MAYBE THE GIRL RANG IT UP WRONG!!What is happening to this world!I

Food: 3

Service: 1

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