6239 E State St, Rockford
friendly staff always , quick, accurate orders
The morning staff there are so amazing. Very friendly from the moment you walk in. They are so good to me. I love their recommendations when I want to try something new. Everyone there is an absolute pleasure to see whenever I go
This is a super convenient location, as it is right in front of my work. The workers at the drive through are always so kind, and there's a few of the guys that have really gone above and beyond with making suggestions or getting to know you. I can hear them talking to customers through the speaker, asking their names sometimes and just being overall pleasant. I wish I would ask for the names of some of them so I could give them a shoutout. There is one red head with glasses that is partially sweet whenever I go there, and I told the girls from my work if he is ever there when they order, they should thank him for the drinks! All of my front desk agree this is a great Starbucks! Many are now hooked on the jade citrus mint green tea because of me! Get it with honey and it soothes your sore throat!
Actually I was at Barnes and Noble. The Starbucks is in the store. There were lots of books there. I love reading and love to have have a book on my hand not some digital firm of a book.....
Worse customer service ever. Does not know how to make drinks or speak to the people. Your drive through should be fired!
My wife and I love Starbucks but....... this one is always so very unclean and the one off Perryville often gets our order wrong. For a place that charges $1,000 for a cup of coffee you think the employees and store would match what you are paying for. Back to this store for a second though, they didn't ask for a name and it was really busy. That got interesting real quick since everyone was ordering..... you guessed it, pumpkin spic late. So I do hope things change because we will be back. For anyone reading this and is willing to travel. The store on 173 is awesome. We have never had a problem there. Hope this helped someone.
Love it. great place good people!
It's a Starbucks. Great staff and quick as well. Only complaint is the cramped drive through area.
I ordered a grande Vanilla Sweet Cream Cold Brew and got a drink that tasted like I was drinking cream. The color was off! I should know how my coffee taste and look like cause that is what I alway order. I then went back and asked them to make me a new one and got just the cold brew. Come on really! I didn't mean to cause any trouble, it just didn't taste right! Please train your brista how to eyeball the measurement of coffee, cream and ice ratio to put in certain drinks. On the cup there are lines for that. Customer Service was awful from the brista at State & Trainer in Rockford.
I'm not from the area but I had a great experience in their drive-thru today! I ordered a strawberry açaí (my absolute favorite drink at Starbucks) and the young lady taking my order recommended that I add a splash of lemonade. What a fabulous idea! It is delish and the young lady, Ashley, was just as nice as could be. I'm so thankful she recommended the lemonade addition and wish that she would come work at my local Starbucks she was so nice!
Way too pricey... I can make better coffee at home
While placing an order, Raul who was at the register got a attitude when I asked questions and then got my order wrong. When I attempted to notify him and asked it to be corrected. He was trying to ignore me. When I finally was able to get this attentiom he stated, Well you are the one who got it wrong". I think that is inappropriate response when you suppose to be serving customers. He was rude from the beginning and there is no need for that when I just asked a few questions and wanted my coffees to be made correctly. Even McDonald's down the street can act better than that and the coffee is less expensive.
This is one of the worst Starbucks ever! Every time I come I wait WELL over five minutes for an iced coffee... itâ??s ridiculous. I actively avoid this location even though itâ??s two blocks from my house. The Starbucks in Alpine is the best location in Rockford!
Starbucks you guys need to update your menu on doordash I don't see Matcha Green Tea Crème Frappuccino Blended Crème on there please update your menu on doordash
An average Starbucks. I like that both private bathrooms are unisex.
Service is always excellent even when they have a full house. The service here is great. Bring your hunger - portions are large.
Good drinks but the seating is limited and cramped. I felt like a school child during at their desk
Good place on your way to almost anywhere in town, but can get way too busy with long waits. Staff is great,however, even with the loss of Alex, our favorite barista.
The pictures don't do it justice, but the bathroom was disgusting. Open bottle of soap to pour on your hands, dispenser didn't work, toilet paper and paper towels everywhere on the floor and on top of garbage can. Quietly told the guy that rang me up and he just smiled and said "Ok, thanks". No surprise, no apology. Don't think they care... Drink was fast and good at least.
Convenient location. Very busy but thorough. Limited seating. Looked clean. Yummy sandwich!!
Always have our order ready lickety split. Heard Starbucks was rough on their employees. I understand minimum wages but how long does it take to go to the next pay level? Starbucks is their baristas so you better take care of them!!!
This is the best location I've been to, and I'm generally not a Starbucks person. The crew here is excellent, well above average for the normal service staff. I care enough to go out of my way to hit this location when I'm feeling like expensive tea. You will too~
I have been a customer on this location for years and I have never experienced what I did today we order our caramel cloud coffee and they gave us hot caramel coffee and I told the barista it was the wrong one she was really rude and basically told us this is what you would get your like it or not I did not get her name I was super mad so I just drove away. I just hope is not always she is acting like that because she is the face of Starbucks.
Really nice staff!! Saved my sanity in the drive thru tonight! Extra helpful and all around understanding! Thanks!
This Starbucks is not super reliable. Sometimes it's great sometimes it's total crap and made wrong like yesterday. Oh well it's conveniently located and it's starbucks
Of course the coffee is good and strong. But not worth the wait. Several better options available locally owned.
Good service and fairly quick, but they gave me more espresso than I ordered. I'm glad I noticed or I'd have made myself sick.
Always have to ask for napkins and customer service never good
Great service. Very clean. Great coffee!
I sat and had a nice drink with my daughter and enjoyed our company it was very relaxing and enjoyable
Love the coffee but theres always a 10 minute wait everytime i go to the drive through.
love the pink drink, strawberry refreshers and the coffee is great
Love this particular location because of the great barista Hunter! Always has great recommendations and goes above and beyond any other barista. The drinks always come out on a timely manor, environment is very neat and clean, and i love their lemon pound cake. Plenty of seating, plug ins, and free WiFi. Love this place.
They can't make a vanilla latte even if they try twice. Had to just take the darn drink to another Starbucks and have them remake it on their behalf. And when they did, it tasted like a vanilla latte. Not a glass of syrup & milk. Never really liked this Starbucks from the beginning.
I'm your basic Folger's cream and sugar kinda guy. I almost never drink coffee away from home. My daughter in law on the other hand is a huge Starbucks fan. Whenever I'm out and about running errands with her or whatever, she always stops at a Starbucks and asks me if I want a coffee. I say Sure whatever you're having. It a Caramel Mocha of some sort. Absolutely Fantastic. Sure I'll still drink my Folger's at home ,but when her and I are out and about. Gotta go to Starbucks ! They don't have a staff, that would be bad, they have EMPLOYEES. BIG DIFFERENCE. ..LOOK IT UP.
Fast friendly service. The cold brew is great. The food on the menu is okay but can be hard sometimes
Must be the friendliest Starbucks in the country!! Same girl each day, maybe a manager?, greeted us with a big smile and a good morning etc. great food and drink too. Iâ??m not even a Starbucks person and I went back the next day.
Your customer service has gone downhill since Dana left! Doesnâ??t listen to my order told her I had a reward instead she used my money off my card. Get a new staff or send the ones you have to McDonaldâ??s since thatâ??s where their skills and service are! Thatâ??s the last time I come there. This isnâ??t the first, second or the third time!!!!
6239 E State St, Rockford, IL 61108