2303 W Monroe St, Springfield
Idiocracy is too high a compliment for their staff.
Worst employee's!! Especially the night shift crew! They’re terrible!!
I appreciate the social distancing that is being practiced, with that said when I came in with a mask and my toddler when he had to use the restroom (as anyone with kids that age knows you don't get a warning) after ordering, if I would have been aware we would have been kicked out even after explaining the situation I would have had my wife pull put of the drive through. Last time I order from your location.
I have been a frequent guest for 2 or 3 years; and always enjoy ordering my drinks with soda water; to customizing my order with a favorite of mine egg Mcmuffin on a hamburger bun. The service from the managers to the front counter have been excellent.. Wishing all best of wishes. THANK YOU!
All I need from here are the fries they make them perfect every batch.
It seems like everytime I go to a different McDonalds the prices have gone up and up. I come back home and the prices here in Springfield have gone up!! The service hasn't gotten faster and the fries are usually room temperature. I love the fries and the Frappes, but I guess I won't be a regular customer anymore...
I will always love a big mac value meal.
Food is consistently good. Have eaten McDonald's food since the 50s. But service Remains bad. After you pay they want you to pull around and wait. No thanks I'll wait here. You have my money so I can't leave if the wait is to long. And /or the order is wrong. This visit there was no hash browns with my breakfast meal. Ugh!! On this visit, 3 stars is generous!!! IMPROVE YOUR SERVICE AND YOUR SPEED!!!
Best restaurant, always clean and the people are friendly.
Twice they have given me other people order
The food is consistently well prepared; the service is reasonably quick; the decor is modern; and the place (including the restrooms) is almost always clean and well cared for.
Good service good food
More often than not our order is incorrect here.
We seem to have a problem with mcdonalds in jacksonville, il as twice in past week fries have been cold going thru drive thru. Have eaten mcrib which I love and out five times going thru 3 times the mcrib has not been hot at all. It seems they ran out boxes twice and wrapped them in regular wrap and they were smashed plus the bbq sauce was all over the sandwich. Took it back and told them and they gave me another with basically no sauce on it. I am not sure what the problem is but if food, fries, etc isnt hot then why are they sending it out.
The drive thru always takes way longer than it should. The food is never ready so they pull you up and you sit in front of the restaurant for almost 10 minutes. I have NEVER waited longer for food in my life. I could have went to a sit down restaurant and gotten food quicker!
Was good, don't normally go to McDonald's, but it was late and i was out of town, and wanted quick food as a Pescatarian, so i got fish sandwiches, not the best on this diet, but better than nothing..........Service was good
I ordered large fry and got a fry contain that was only filled partially way up
It's very close to where I live the food tastes good the people are nice good atmosphere
Slow, dirty, no sweet tea and they left out my husband's order. They weren't busy, yet the staff ignored him several minutes while he stood at the counter waiting . Finally, I called the store and asked to speak to the manager . When he identified himself as the manager, I asked if he would turn around and take care of my husband who had been patiently waiting for several minutes. Never going back to that location
Terrible McDonald's to say the least. My experience here was so bad I am DONE with ALL McDonald's for good !!!!
They forgot to add my wife's apple pies, but still got charged for it
It seems as though every time I've come to this location they fail to get the order correct. I understand that it may throw off the person making the order when we order my daughter's hamburger with no bun and no onions but seriously it prints out a tag for the person making the order. IF they are doing their job correctly then they would READ the directions on the TAG before they just assume and proceed! I'm taking 2steps away from your work (not that it hard to make a hamburger) but it also saves the company money and time! This honestly will be our last visit for a while.
First off, y'all can't even get the orders right. And you had one job to put 10 nuggets in a box. Can you count? There's only 9 in there. Also your staff is completely rude and unprofessional. Please work on that.
This review was change from a 4-star to one star and the only reason there is one star is cuz I can't leave negative I just left this McDonalds at 9:28 on July 20th the little girl in the window was so rude at the board couldn't even take my order completely inconvenience when I went in to talk to the manager he was semi helpful the restaurant was discussing still didn't get food ended up leaving and going to Burger King McDonald's really needs to contact me and this store they have a huge problem look at the review
Polite crew, clean dining room
speedy service, cool workers, treat us great all the time.
Cant live without my Mocha Frappes...so good .
The staff at this store was phenomenal, They take their jobs seriously
Great food. Great service
My son stood at the counter for over 5 min before the doordash girl got the attention of the manager for him. Guess they didnt want our money...
This is a solid McDonalds. I live nearby and am here all the time, they're fast, consistent, and...the prices are controlled by the chain, not necessarily the franchisee.
This has to be some of the worst food ive ever had. I dont know if they are using different meats or what but mcdonalds in general is just awful anymore
Mediocre food served by harried workers. Food is always consistently bland. It is what it is. At least they have overpriced coffee drinks if you you have too much cash and not enough time to buy whip cream and carmel at the store.
Your drive thru order will be wrong 90% of the time. No matter if the screens correct or not. Your inside order will be correct 90% of the time. Basically if you want to go to a drive thru, go to Chatam road.
Ok food/prices not to slow for a drive thru
Same McDonald's food, cleaner than usual environment
Three strikes, you're out. I order a quarter pounder with cheese ONLY onion. I know that this is different, but it is my order. 3 times now, I have received my burger with everything BUT onion. I understand everyone is human and mistakes happen - but 3 times in a row?
One of the better McDonald's locations in Springfield.
This is quite possibly the worst location in town. Don't waste your time, there's another more consistent location down the road.
Stunk on ice! Could not understand the order taker and when I voiced my concerns they acted like I was the problem. Never going back.
2303 W Monroe St, Springfield, IL 62704